My husband did a reservation [protected] for a Ford van 12 passengers from may 27 2023 to june 3 2023 at 3719 mccoy rd orlando fl 32812 from 5/27/2023 at 10:00 pm thru 6/3/2023 7:00 am. At the time of the reservation, we provided a certification for our insurance company with the value of our car for aprox. $47,000 which was accepted. The Nu representative request us to add the Nu basic insurance of 34. 99 dolars per day indicating that the value of the rental car was more expensive that the value of our car . We want to decline the insurance and assume the risk but the representative indicated that the insurance was mandatory and we can’t leave without it. It is not correct because i have rent cars and never had that problem. Thats why i am requesting the insurance charged refund.
Desired outcome: Insurance refund