NSDL e-Governance Infrastructurepan not delivered by tracon courier company

Pan card has been despatched by NSDL/ Income Tax Office as per online status. However, the courier company has informed that I should personally come and collect the pan as they will not attempt delivery as they prefer customer to come and collect the card from their office . When asked to try attempting they said they need mobile number without which they will not try.
The attendant was strict that it is the duty of the addressee to come and collect and it is not their scope to deliver when I questioned on their scope of service.

Oct 03, 2019

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