Norton reviews & complaints 526
Keywords
computer subscription account customer viruses refund customer service malware software antivirus norton 360 standard phone customer support bank account payment product issue email address bank chargeNewest Norton reviews & complaints
New norton software
I just signed up yesterday and cannot log in using my correct passwords and Vault password. I cannot see any real estate accounts, my attorney site, my investment sites, or even sign into Norton. Someone needs to figure this out very soon.
Now I am told this is too short to get attention. The technical term for Norton's service so far is IT SUCKS.
antivirus
my name is roger watson.on may 7 I bought an antivirus package from you for $48.53 .during the process of trying to install this i lost my server.i have tried numerous times to contact someone.they either dropped my calls or hung up on me.i would like my antivirus or reimburse my credit card/ thank you roger watson they said this would be overlooked when i tried to send it. my e-mail is [protected]@yahoo.com
Desired outcome: want my antivirus or refund
Norton 360, Lifelock, Password
Nothing I have tried concerning Norton has helped. I used the Uninstall to get rid of Norton yet the Password is still wrapped down in and will not remove.
I think I have gotten spam requesting financial info from both Norton and now even MacAfee. I have used Chat, Phone (agent was not fluent in English)
Review of the Norton Forum made me to understand others suffer from the password bane. 5/13/2022
I cannot put in a corrected password w/o Norton overwriting with a different password causing me to go thru lost password routine.
Desired outcome: I just want rid of anything Norton associated.
My complaint is anything Norton. When I call a support number I get someone I cannot understand, a myriad of questions and then finally a hangup. I uninstalled Norton But Password is still resident and causing many, many, many problems. Chat is useless, the phone is connected to someone that has english as a third language. I think someone has invaded Norton with spam and has tried to get money information asking financial information.
ALL I WANT is the ability to strip out anything NORTON, LIFELOCK SYMANTEC BUT ESPECIALLY PASSWORD details.
Nothing has been resolved I do not agree to anything Norton even if I click submit.
Surprisingly received Norton Bill
I received Norton bill of $489.35 for unknown service (INV: [protected]). I had never did any business with Norton. This is such a surprise!
I call the service line, someone with strong accent answered. I drop and call again got someone I can manage to understand. He says he cannot cancel my bill I need to submit form to request to cancel service. I don't think I should request cancel service because I never requested to start the service. I don't even know what service they are providing to me.
I suspect Norton is fraud me or be part of fraud.
Please analyze.
Che
Desired outcome: Norton should drop the bill and remove me from their contact list. Stop sending any email from now on.
Renewal is due and nobody on your phone support can tell me how to find the price or tell me the price
I have spoken to two agents. first agent put the phone down on me and the second agent was new and could not help. the manager was to busy to help.
after one hour on the phone I spoke to a manager, and was told my renewal was £84. I have found the same product on Amazon for £15.75. this is how you treat loyal customers.
I now have to cancel my renewal subscription and download the new one...great service Norton..
I would like a copy of the phone records to show how bad the service you have provided. the call was made on the 1st May @ 18.16 UK time . The call centre was in Manila Philippines. agent would not give their name or the managers name
Desired outcome: same rate renewal as I can purchase online. And a copy of the phone call for my records
Customer service when purchasing for the first time - failure to extend to 2yrs yet, and having been told it was done (lie).
Hello,
Please see below transcript of chat with Hardeep S.
You will see that it is misleading, confusing ad contains an out-right lie: saying that I had been extended to 2 yrs, that I would receive a confirmation in a few hours. I felt that they were actually trying to 'fob-me-off' with this lie and get me to go away.
I had completed the step they told me to complete in order to get the 2yrs, but instead I got a cancellation email from Norton.
When I tried to get clarity from Hardeep, they ignored my query and abandoned the chat.
This has left me very time-poor having given Norton 3hrs of my time trying to sort this out, that is over £100 worth of my time that Norton has taken due to poor customer service.
I do not respond well to being mis-lead, deceived and lied to.
Chat with us
file:///C:/Users/sabri/Downloads/transcript_1_37%20PM.htm
Chat with us
Transcript
CHAT STARTED AT 12:27 PM
Kate | 12:27 PM
Hello! My name is Kate and I am a virtual assistant. Please select from an option below to ensure I can provide you the best assistance today! Our sales representatives will be able to answer any questions you have about our products and services.
member | 12:28 PM
Chat with a sales representative
Kate | 12:28 PM
Thank you. I will transfer you to an agent now.
You are now chatting with Hardeep S 12:28 PM
Hardeep S | 12:28 PM
Welcome to Norton LifeLock Sales Department. My name is Hardeep and I hope you are having a cheerful day! How can I make you happy with our products or services today?
member | 12:28 PM
hello... I was chatting with Parth S, but the chat ended before i could click on the link they sent
Hardeep S | 12:29 PM
Please let me know which subscription were you trying to buy?
member | 12:30 PM
we had just set me up with Delux for 1 yr and then they were directing me to the renwals team so that they can extend me to 2yrs at the same price
Hardeep S | 12:31 PM
I understand your concern.I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat
Hardeep S | 12:31 PM
Either you can stay connected with me over this chat and copy the link to open it up on another browser
member | 12:32 PM
it asked me to fill out a form
Hardeep S | 12:33 PM
Yes you will need to fill in the information to get connect with them.
member | 12:34 PM
ah
member | 12:34 PM
okay
member | 12:34 PM
i'm pressing the 'chat now' button but nothing is happening
Hardeep S | 12:35 PM
May i ask if you opened the link in the same browser on the same device?
member | 12:35 PM
its in a different window...
member | 12:36 PM
i'm guessing thats wrong
Hardeep S | 12:36 PM
You can disconnect the chat from here .
member | 12:38 PM
what if i need your help
member | 12:39 PM
i need your help
member | 12:39 PM
you and i are chatting via safari
member | 12:39 PM
i've opened the other link in chrome
member | 12:40 PM
its still not working
Hardeep S | 12:40 PM
i would like to inofrm you that you can directly contact Norton product service on this number [protected].
member | 12:40 PM
i'm in england uk
Hardeep S | 12:41 PM
I undersatand.I would request you to open the link in some other device.
member | 12:41 PM
okay... standby.. here goes
Hardeep S | 12:43 PM
Please take your time.
member | 12:45 PM
thank you for your patience
member | 12:45 PM
i'm scared of being cut off again
member | 12:45 PM
i appreciate your help
Hardeep S | 12:45 PM
You are welcome.
Hardeep S | 12:49 PM
May I ask if you issue has been resolved or not ?
member | 12:49 PM
unfortunately not
member | 12:49 PM
its just a bot
member | 12:49 PM
it doesn't understand what i need
member | 12:50 PM
it now saying wait time to speak to someone is 6 mins!
member | 12:51 PM
are you able to extend the delux to 2 yrs yourself?
member | 12:52 PM
i wish they hadn't cloed the chat until they were sure i was through :(
Hardeep S | 12:53 PM
You can use the link to upgrade it for the next two years.
member | 12:53 PM
which link?
Hardeep S | 12:54 PM
https://renew.norton.com/sclp/nox-static-ss2up/
Hardeep S | 12:55 PM
Please clcik on this link and
And once you are done with the payment please share the 10 digit alphanumeric order number that starts with NP.
member | 12:55 PM
okay
member | 12:56 PM
this is what i have for the delux: NP280126219
Hardeep S | 12:57 PM
No please the other one you will get after upgrading the Norton 360 Deluxe.
member | 12:59 PM
okay...
member | 12:59 PM
NP280126497
Hardeep S | 12:59 PM
Thank you for the information.
member | 12:59 PM
how do we extend it to the 2yrs?
Hardeep S | 1:02 PM
Now can now disconnect the chat from here and now you will click on the link https://norton.com/chat fill in the form again and then will now get connected with support again.This time they will definitely help you with get connect easily.
Hardeep S | 1:02 PM
They will just add the number of days and it will get the NOrton deluxe for 2 years.
member | 1:03 PM
oh... i don't understand why we just did the last step again?
Hardeep S | 1:03 PM
extened for you.
member | 1:04 PM
oh... thank you.. i thought i was already upgraded to 360 Deluxe...
member | 1:04 PM
and then we repested the upgrade?
Hardeep S | 1:04 PM
You have already upgraded the Norton 360 deluxe and then they will provide you with the refund of the amount.
member | 1:04 PM
i'm confused
member | 1:05 PM
what have i currently got now?
member | 1:05 PM
do i have 2yrs now?
Hardeep S | 1:05 PM
Yes.
member | 1:05 PM
i don't have anything that tells me i have it for 2 yrs
Hardeep S | 1:06 PM
However it has already been upgraded. and they will send you the confirmation after you click on the link and get connected.
member | 1:08 PM
i'm so confused
member | 1:08 PM
please can you explain step by step what has happened, and what needs to happen now
Hardeep S | 1:10 PM
You have already been upgraded and you will need to disconnect in case of any problem get connected with Norton support.
member | 1:11 PM
i don't understand what you have just said
member | 1:11 PM
please provide step by step
Hardeep S | 1:12 PM
The order number is the confirmation that you have already been upgraded and you will receive the confirmation email in a few hours.
member | 1:13 PM
thank you
Hardeep S | 1:13 PM
Is there anything else I can assist you with?
member | 1:13 PM
so my understanding is that i have ben upgraded to deluxe
member | 1:13 PM
but
member | 1:14 PM
i don't yet think i have been extended to 2 yrs
Hardeep S | 1:14 PM
I asure you that you have been sucessfully upgraded to deluxe for 2 years.
Hardeep S | 1:16 PM
I would like to help you with this issue, however we seem to be having technical difficulties. I am not seeing any responses from you. Please respond if you are still there and require assistance.
member | 1:17 PM
i'm here
Hardeep S | 1:17 PM
member, I am still connected to you over chat. If you do not have any other questions, you are welcome to end this chat session.
member | 1:18 PM
I need to know that it has been extended for 2 yrs..
member | 1:18 PM
you siad something about a refund which is onfusing me
member | 1:18 PM
please can you spell out step by step what needs to happen next
member | 1:19 PM
for example:
member | 1:20 PM
1. wait for 2 hrs to receive confirmation that you have the 2yrs
Hardeep S | 1:21 PM
I would like to inform you that the i apologize i was confused between this and the last chat.
member | 1:21 PM
2. follow the link to download the protection onto each of your devices
member | 1:21 PM
okay no worries
member | 1:21 PM
please spell out what i need to do now
member | 1:21 PM
when do i start downloadin etc..
Hardeep S | 1:22 PM
1) open web browser
2) Search my.Norton.com
3) sign -in to your subscription
4) check the top right corned for a person in a circle
5)Click manage my subscription
6) Click on download next to the existing subscription
7) Run the downloaded file - let it install
member | 1:22 PM
okay thank you standby..
member | 1:24 PM
it says it expires 1 5 2023
member | 1:24 PM
thats just 1 yr not 2
Hardeep S | 1:25 PM
I reuqest you to kindly wait for the next conifrmation email.
member | 1:25 PM
Hardeep, what is the case no. for this interaction?
Hardeep S | 1:28 PM
I would reqeust to klindly dsiconnect the chat and click on the link please https://norton.com/chat
member | 1:28 PM
please stay
member | 1:28 PM
i need your help
member | 1:28 PM
i have recieved an email
member | 1:28 PM
but it isn't a 2 yrs confirmation
member | 1:28 PM
it says i have cancelled my renewal
member | 1:29 PM
which i have not
Hardeep S | 1:29 PM
You wont be able to get connected with them I request you to kindly use some other device(Phone or PC) this time.
member | 1:29 PM
please stay
Hardeep S | 1:29 PM
I apologize for the hassle. However I would like to inform you that you are connected to the Norton sales team we only help customers to make a purchase for a product or subscription. I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat
member | 1:29 PM
i need your help
member | 1:29 PM
i am in the middle of a purchase
member | 1:29 PM
and a subscription
member | 1:30 PM
please stay and see this purchase through
Hardeep S | 1:31 PM
I apologize however I wont be able to help you because the link does not work unless the chat with sales team is disconnected.
member | 1:31 PM
at 1259 (uk time) i followed the link you told me to.
member | 1:31 PM
please stay
member | 1:31 PM
the link will work on my other device whilst i continue to seek your help here
Hardeep S | 1:33 PM
You can get better help from the support link I apologize however I don't have nay tools they will help you with the necessary tools they have.WE only help with purchase and assurance.
member | 1:33 PM
this is a ourchase help requet
member | 1:33 PM
*purchase
Hardeep S | 1:34 PM
Yes we help with purcahse however the support team handles the renewals.
member | 1:35 PM
I need your help to check what we did we the link at 1259
Hardeep S | 1:35 PM
i would request you to please trust me on this and get connected with them after disconnecting the chat.
member | 1:35 PM
becuase afeter i followed the link you sent , i recived an email saying i had cancelled my subscription
Hardeep S | 1:36 PM
No they weill help you with all the issues.
Hardeep S | 1:37 PM
i apologize however i wont be able to.
Hardeep S has ended the chat 1:37 PM
Live Chat by eGain
Desired outcome: 2 yr Deluxe service.A further Goodwill gesture for the insult & injury from wasting my time with both that experience and having to complain and the physical symptoms and impact of frustration that this all causes.
I had the basic most inexpensive Norton antivirus product they sold last year. However I had to change computer towers which caused me to have to remember the name used for Dell. I chose the wrong name. Just before the old tower died I had had Norton do a cloud storage. Now I have two names and both are in cloud storage, therefore there is now duplication which ate up my cloud capacity. So I phoned Norton and allowed remote fixing of the duplication. AND, the nice man gave me a free upgrade which has a much greater cloud capacity. Now it it nearing time for renewal. I am getting to the point of the problem. The duplication problem really didn't get fixed. I can delete excess stuff, but whenever I do another cloud backup the duplications come back like a killed horror movie actor. I am now willing to just get the darned stuff sort it out if only I could renew at the original basic most cheapest less that $20 bucks/ year, not at the inflated price of the free upgrade (which is over $100/year. But the chat online via typing with a darned robot doesn't even work. It won't even start despite the fact I temporarily enabled cookies. Now I cannot even find a phone number for customer service. It seems it is renew at their prefixed price (I only have one computer) for services and coverage I do not want or need or the highway.
numerous e mails saying my prescription is up when the anniversary date is oct 1/22
numerous e mails this week. saying my subscription is up. saying i have 2 subscriptions ...dont know why ? need to either cancel one sub out or blend them so that im properly covered long term customer..pls HELP
Norton Antivirus
I had £84.99 (AP1394979805) taken from my Credit Card Account and went to the bank to dispute this. I've since found out that i had money taken off in May 2021 as well. I have never received this service and still do not have anti-virus on my laptop!. Therefore I would like a full refund for a service which has never been provided and therefore was mis sold. I could not cancel as I did not receive the service. I would ask that this is refunded in to the account from which it was taken. Failure to do so will result in sending to the Ombudsman. Regards. Sandra Breadon
renewal and customer service representative
I contacted Norton this morning to renew my services. I requested 2 year subscription with one year free for a total cost of $199. Alida Grady was your representative. She proceeded to charge me $119 fHer behavior has convinced me I wsill never again allow remote access by your representatives to my computer. Supposedly I have now been charged a total of $199 for 3 years of service. If I find this is not accurate, I will pursue charges. It took well over an hour of my time to obtain what I requested in the first few minutes of contact.
Norton mobile security
Purchased a 12 month Subscription to Norton Mobile Security, as part of this a feature given was Dark Web Monitoring. The subscription started 12/21 and on the 14/04/22 a data leak was detected on the dark web by 3 separate companies none of these being Norton. I decide to contact Norton to cancel the plan as the service I was paying for wasnt being fulfilled. Norton initially agreed to a refund on this basis however I had to contact Apple as I had paid through them. When contacting Apple they told me no matter what since the 60day policy had been surpassed I was not getting a refund and to contact Norton again as these are the only people who could help. After reaching out to Norton again they stated we cant help either as you didnt purchase the service direct from them. Now what am I meant to do in order to check the service works? Leak all my data onto the dark web myself just to make sure it works? Both companies just defer me to the other without any help or resolution. When paying for a service over 12 months youd expect to receive that service. If not then a refund is in order... This seems like a well engineered loop hole, based on this policy if a customer was to pay for the service through Apple and Norton were to cancel the users ability to access the service after 2 months they cant get their money back in any way shape of form. This is a disgusting practice from two well established companies both without a complaints department (or so the advisors have stated) so you have nowhere to go from they saying no over and over again. Sorry we cant help is the best anyone has come up with.
Desired outcome: Refund the £39.99 i have paid for a non existent service.
I also had Norton and it was cancelled from GEEK Squad because it wasn't working appropriately. I was told (by GEEK Squad) to wait two months and I should get my refund of $241.72. If I didn't get my refund, I should then contact Norton. The Norton service incidentally was promoted by AOL on my site, I waited the two months, and it was not credited. I tried on occasions including sending E-mails to get the credit. I then contacted by chat and got Shreeyans S and then his supervisor Dittman S who said there was nothing they could do about refund. I got the 60 day runaround and the end result was not refund. It is somewhat comforting to note that multiple people had the same complaints from a company who prides itself on customer protection when they themselves are one of the chief scam artists and I no longer feel like a looser. Please everyone, be very careful with Norton, they are not what they seem to be. They are as good at scamming as any others. Their equipment keeps telling me that I should reenroll so obviously since the 60 day time period, they were aware that I had cancelled.
Norton utilities
I bought norton deluxe with utiltiies. I have the security but not the utilties. I have phone, I have mailed twice, I have spoken with an agent who remotely accessed my computer.
The issue is still not fixed.
There was no customer feedback by the agent. He just signed off without fixing the issue.
I am angry that I am paying for something you can not deliver.
I have 3 other devices and both security and utilties have uploaded on these so I know it's working however on my current device which I use daily utitlities will not download.
I asked for a link which didn't work.
This is time wasting and money wasting so far and very frustrating because it's taking too much time for a simple task. This should be quite simple considering it's a simple download for a product i'm paying for?
Desired outcome: i would like the icon for the utilities to appear on my desktop, for the product to install and work
Norton
I Purchased Norton in November and paid for it by Visa. Then yesterday I noticed they had charged me again on my Visa without my consent. So I am not very happy and will call my Visa now to cancel my card so Norton won't be able to take more money from my Visa account for this stupid Norton. I will also try another security now because Norton is also getting too expensive anyway.
So disappointed now that I have to change my Visa account because of this.
Effie Hewitt
[protected]@bellaliant.net
Customer support
Spent over 1 hr on phone with support to see if I could combine 4 subscriptions into just Norton 360 + Lifelock. She said I didn't have Norton Utilities Premium, which I was looking at as "Active" on my subscription screen. She asked for the product key so she could look at it. She then turned it from "Active" to "Disabled". When I told her she did this, she said that she didn't, that it had been inactive for years. I asked for Supvr. She also said it had been inactive for years. I cancelled all subscriptions. The support people were very difficult to communicate with. They never seemed to understand what I was asking. This has been a nightmare.
Desired outcome: Full refund of every subscription.
Staff trying to sell extra stuff
We called for help into install your deluxe product as we were having trouble. The lady went through a lot of stuff and then started saying if we buy this product for five years for £300 pounds and proceded to tell us about it. We said no thank you. she then said about £500 punds for ten years to which we said no. She then went away and when she came back she said we could have the security system for£70 pounds and pay it in insalments. we said no thank you. Then I said what you are saying is the card we brought is really no good. so I said we paid £16.99 for nothing. All we wanted was help to load it. We have had no problems before. Is this write that when we buy the card from the shop we might as well through our money away as you are selling the public something that is not worth having. The lady upset my wife in the proceed
Desired outcome: Tell your staff not to try and sell other products
Norton 360
I have used Norton for over a year and have had issues with customer service anytime I had an issue. I finally had an issue in December and spent over 2 hours online (because I couldn't speak with a live agent) trying to fix it. I was disconnected numerous times, and finally they suggested I needed to purchase another product. I did so and then attempted to cancel it after a month. I again could not get a live agent and could not cancel it. When I did finally get a live agent, I was hung up on over and over again. Don't Use Norton Products! Their customer service is VERY poor. I had two services, one which I knew I would not be able to get a refund for, but the other I had tried numerous times to get through and couldn't. Today I did, after being hung up on 4 times, and got a supervisor who said there was nothing he could do about the service THEY recommended I purchase in December. I want a refund and all my services with NORTON cancelled.
Desired outcome: A refund
Unauthorised Installation in my PC of Norton
I don't know how you got a Norton anti Malware program installed in my computer but when I tried to uninstall it you gave me a load of pain. Please don't do this.
Fraud/Stealing
So I don't even HAVE Norton installed onto any of my devices. Nor have I ever used Norton. I have Macafee usually. Tell me why I was charged $60 when I 1. never renewed my Macafee subscription and 2. Don't even have the application installed. Like this is Fraud and I don't even know what else considering I never even gave this company my information and they STOLE my money!
Desired outcome: Refund, Apology, Explanation, Money, MAKE IT RIGHT YOU STOLE.
my 360 with lifelock
you keep trying to get me to buy a subscriptrion and now you want me to cancel and buy a new to fix scan . I thought the one I have is to pay for that repairs. when I bought it. I was led to believe it covered most every thing. I am on a limited income and can not pay more than already paid. I need to see what I am paying for that you would want me to buy more of your plans if I am going to renew.
Norton 360
My norton will not start up stating that my subscription has expired. I have 151 days left on my paid subscription. I tried to reinstall but this did not help so I contacted tech suppport. The tech guy took control of my computer and deleted then reinstalled norton, This did not work so he initiated a level 2 problem and said that the tech support would contact me in 48 hours. After 48 hours I had not heard from norton so I called tech support and was told that they wourl call back within 3 hours. Norton NEVER called. It is now day 3 so I called tech support again. Was told they would call back in 2 hours. That was 5.5 hours ago and noone has called so I once again called tech support, This time I was told that noone was calling because norton did not know how to fix the problem.
At this point I need antivirus protection so I wanted to cancel my subscription and get a refund. The customer support rep could not do this and told me I would receive a call back in 2.5 hours, I am quite unhappy with norton and just want my money back! I can buy and install one of your competitors products in minutes.
case # [protected]
Desired outcome: fix the problem NOW or give me a refund.
Norton 360 deluxe - 12 month, 5 devices anti-virus subscription
My name is Olufunso Idowu
- contact email - funso,[protected]@virgin.net
I purchased my annual subscription through Amazon on 29/4/21. It covered up to 5 devices. I installed and used it on a 3 devices but have since uninstalled it from 2 of the devices, and not used my 2 additional purchases at all.
I uninstalled because it created firewall access problems.
I have changed devices (Desktop and mobile phone) and upon trying to install Norton antivirus, was refused on grounds that my product key was already in use and then a notification that my subscription has expired and i would have to buy a new subscription.
My purchase was for a year, therefore not expiring until 28/4/21.
I am being cheated by Norton and deprived of what I paid and contracted for.
I require Norton to correct their record, restore and give me access to my account or refund the balance unused part of my subscription, dated from today, 02/03/22.
My supporting document could not be uploaded so below are the details;
Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download
• Platform: windows_8_1, windows_10, windows_11, mac_os_sierra, mac_os_big_sur_11
• How to redeem this item
Norton Product Key: XCC3GB3VHXP4Q4W3837MFFPWG
Token: QVCJX-PG66H-P9QQ6-2TRG6-PVH6Z
Link: https://setup.office.com/?token=Q8S2fXjgPE%2fekuUYs7YKoX47e78nox8MgpU%2fM1nQDVd7PmoYDUR60EIqPbTQ0K%2fCfn1YmQam9ted1Bm%2fx5L6OmzTcSKzO%2b%2fcTH07llyqSC9uBGwrWgW7eF72109S7%2fxO2CiV8LfpZgu5zhqfvoEHpBq0UFN2J3vzeSHQn4LfjfWTi%2fL5fBta%2fjIcmz%2bfWedefuwCNMS1qBZOd7McFRhhJJKpifWE6XFH0I%2fWO7eZmRc99PCozw88YD36mw5UiTKkJyrgHCzBn5Jx%2bEfnQ2VKgkws0AxjUpSQJ0opODAnKQMGitxhvMgixX5afCMXlEeRKOhSZPlbPMpbOr0310BURQ%3d%3d&ctid=e6a81b26-4eaf-42d7-b52a-bfdfdb7d3c55
Purchased on April 29, 2021 View order details
How to redeem this item
Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download
Microsoft:
Go to Office.com/setup and sign in with your Microsoft account or create a new account (save your credentials). Enter your product key and follow the instructions
Norton:
1. Go to norton.com/enroll
2. Sign in then enter your product key
3. Click Next and follow the on-screen instructions
*You must have a Norton account to install. If you don't aready have a account, you can easily set up one using your email address. To protect additional computers, smartphones and tablets please return to norton.com/enroll
Your Orders
Your Account
Amazon.co.uk
Digital Delivery Confirmation
Order #D01-[protected]
Hello Olufunso Idowu,
Your digital video games and software purchases are now available for use.
Download, access and manage your digital video games and software now.
Access your content
Desired outcome: I require Norton to correct their record, restore and give me access to my account or refund the balance unused part of my subscription, dated from today, 02/03/22.
Norton Customer Reviews Overview
Norton In-depth Review
Product Range:
Norton offers a wide range of products to cater to different cybersecurity needs. Their product lineup includes antivirus software, internet security, and device protection solutions. With such a diverse range of products, Norton ensures that users can find the right solution to protect their devices effectively.Features and Functionality:
Norton's products are packed with advanced features and functionality. Their real-time threat detection system effectively identifies and neutralizes potential threats, providing users with a secure online experience. The firewall protection and secure VPN features add an extra layer of security, ensuring that users' data remains safe and private.Performance and Reliability:
Norton's products are known for their exceptional performance and reliability. They have a minimal impact on system resources, ensuring that users can continue their tasks without any slowdowns. The scanning speed is impressive, allowing for quick detection and removal of threats. Norton consistently performs well in performance benchmarks, surpassing many other leading antivirus software.User-Friendliness:
Norton's user interface is intuitive and user-friendly. The installation process is straightforward, and navigating through the software is a breeze. The settings and features are easily accessible, making it convenient for users to customize their security preferences according to their needs.Customer Support:
Norton provides excellent customer support options, including phone, chat, and email support. Their customer support representatives are responsive, helpful, and available to assist users with any queries or issues they may encounter. Norton's commitment to customer satisfaction is evident through their reliable support channels.Pricing and Value for Money:
Norton offers competitive pricing for their products, with various subscription plans and renewal options available. Considering the comprehensive protection and advanced features provided by Norton, their products offer great value for money. Norton's pricing structure is comparable to competitors in the antivirus software industry.Security and Privacy:
Norton prioritizes user security and privacy. Their privacy policy ensures that user data is protected and handled securely. Norton implements robust data protection measures and encryption protocols to safeguard user information, giving users peace of mind when using their products.Compatibility:
Norton's products are compatible with a wide range of operating systems and devices. Whether users have Windows, Mac, or mobile devices, Norton's products perform effectively and efficiently. The compatibility of Norton's products across different platforms makes them a versatile cybersecurity solution.Reputation and Trustworthiness:
Norton has established a strong reputation in the cybersecurity industry. Independent test results consistently demonstrate the reliability and effectiveness of Norton's products. Their certifications and positive customer reviews further solidify their trustworthiness as a cybersecurity solution provider.Overall Rating:
In conclusion, Norton is a top-notch cybersecurity solution provider. Their diverse product range, advanced features, and excellent performance make them a reliable choice for users seeking robust protection. The user-friendly interface, responsive customer support, and competitive pricing add to the overall value Norton offers. With a strong reputation and commitment to security and privacy, Norton proves to be a trustworthy option for users' cybersecurity needs.Most discussed Norton complaints
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