My name is Olufunso Idowu
- contact email - funso,[protected]@virgin.net
I purchased my annual subscription through Amazon on 29/4/21. It covered up to 5 devices. I installed and used it on a 3 devices but have since uninstalled it from 2 of the devices, and not used my 2 additional purchases at all.
I uninstalled because it created firewall access problems.
I have changed devices (Desktop and mobile phone) and upon trying to install Norton antivirus, was refused on grounds that my product key was already in use and then a notification that my subscription has expired and i would have to buy a new subscription.
My purchase was for a year, therefore not expiring until 28/4/21.
I am being cheated by Norton and deprived of what I paid and contracted for.
I require Norton to correct their record, restore and give me access to my account or refund the balance unused part of my subscription, dated from today, 02/03/22.
My supporting document could not be uploaded so below are the details;
Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download
• Platform: windows_8_1, windows_10, windows_11, mac_os_sierra, mac_os_big_sur_11
• How to redeem this item
Norton Product Key: XCC3GB3VHXP4Q4W3837MFFPWG
Token: QVCJX-PG66H-P9QQ6-2TRG6-PVH6Z
Link: https://setup.office.com/?token=Q8S2fXjgPE%2fekuUYs7YKoX47e78nox8MgpU%2fM1nQDVd7PmoYDUR60EIqPbTQ0K%2fCfn1YmQam9ted1Bm%2fx5L6OmzTcSKzO%2b%2fcTH07llyqSC9uBGwrWgW7eF72109S7%2fxO2CiV8LfpZgu5zhqfvoEHpBq0UFN2J3vzeSHQn4LfjfWTi%2fL5fBta%2fjIcmz%2bfWedefuwCNMS1qBZOd7McFRhhJJKpifWE6XFH0I%2fWO7eZmRc99PCozw88YD36mw5UiTKkJyrgHCzBn5Jx%2bEfnQ2VKgkws0AxjUpSQJ0opODAnKQMGitxhvMgixX5afCMXlEeRKOhSZPlbPMpbOr0310BURQ%3d%3d&ctid=e6a81b26-4eaf-42d7-b52a-bfdfdb7d3c55
Purchased on April 29, 2021 View order details
How to redeem this item
Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download
Microsoft:
Go to Office.com/setup and sign in with your Microsoft account or create a new account (save your credentials). Enter your product key and follow the instructions
Norton:
1. Go to norton.com/enroll
2. Sign in then enter your product key
3. Click Next and follow the on-screen instructions
*You must have a Norton account to install. If you don't aready have a account, you can easily set up one using your email address. To protect additional computers, smartphones and tablets please return to norton.com/enroll
Your Orders
Your Account
Amazon.co.uk
Digital Delivery Confirmation
Order #D01-[protected]
Hello Olufunso Idowu,
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