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Norton  -  Norton 360 deluxe - 12 month, 5 devices anti-virus subscription

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My name is Olufunso Idowu

- contact email - funso,[protected]@virgin.net

I purchased my annual subscription through Amazon on 29/4/21. It covered up to 5 devices. I installed and used it on a 3 devices but have since uninstalled it from 2 of the devices, and not used my 2 additional purchases at all.

I uninstalled because it created firewall access problems.

I have changed devices (Desktop and mobile phone) and upon trying to install Norton antivirus, was refused on grounds that my product key was already in use and then a notification that my subscription has expired and i would have to buy a new subscription.

My purchase was for a year, therefore not expiring until 28/4/21.

I am being cheated by Norton and deprived of what I paid and contracted for.

I require Norton to correct their record, restore and give me access to my account or refund the balance unused part of my subscription, dated from today, 02/03/22.

My supporting document could not be uploaded so below are the details;

Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download

• Platform: windows_8_1, windows_10, windows_11, mac_os_sierra, mac_os_big_sur_11

• How to redeem this item

Norton Product Key: XCC3GB3VHXP4Q4W3837MFFPWG

Token: QVCJX-PG66H-P9QQ6-2TRG6-PVH6Z

Link: https://setup.office.com/?token=Q8S2fXjgPE%2fekuUYs7YKoX47e78nox8MgpU%2fM1nQDVd7PmoYDUR60EIqPbTQ0K%2fCfn1YmQam9ted1Bm%2fx5L6OmzTcSKzO%2b%2fcTH07llyqSC9uBGwrWgW7eF72109S7%2fxO2CiV8LfpZgu5zhqfvoEHpBq0UFN2J3vzeSHQn4LfjfWTi%2fL5fBta%2fjIcmz%2bfWedefuwCNMS1qBZOd7McFRhhJJKpifWE6XFH0I%2fWO7eZmRc99PCozw88YD36mw5UiTKkJyrgHCzBn5Jx%2bEfnQ2VKgkws0AxjUpSQJ0opODAnKQMGitxhvMgixX5afCMXlEeRKOhSZPlbPMpbOr0310BURQ%3d%3d&ctid=e6a81b26-4eaf-42d7-b52a-bfdfdb7d3c55

Purchased on April 29, 2021 View order details

How to redeem this item

Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download

Microsoft:

Go to Office.com/setup and sign in with your Microsoft account or create a new account (save your credentials). Enter your product key and follow the instructions

Norton:

1. Go to norton.com/enroll

2. Sign in then enter your product key

3. Click Next and follow the on-screen instructions

*You must have a Norton account to install. If you don't aready have a account, you can easily set up one using your email address. To protect additional computers, smartphones and tablets please return to norton.com/enroll

Your Orders

Your Account

Amazon.co.uk

Digital Delivery Confirmation

Order #D01-[protected]

Hello Olufunso Idowu,

Your digital video games and software purchases are now available for use.

Download, access and manage your digital video games and software now.

Access your content

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