Northstar Mortgage — dishonest customer service reps
On January 28, 2013, I contacted a representative about a payoff for my mortgage. A representative said that she would mail me the letter within 5-7 days. At the end of this time, I called when I didn't receive it, because I would be charged additional fees due to the fact that the requested information was not sent to me. Another representative said that he would fax me the payoff. I waited, but it didn't arrive. Then, I called again, but I got another put off. This time the representative said that it wold take 3 days to send me a fax. Immediately, I asked to speak to a supervisor. He told me that I would have to send him a fax requesting that I fax the information to that no. It was ridiculous. I asked why my letter was not sent on January 28, but he said that it was not put into the system to send out. Of course, this is a way, in my opinion, to get additional fees and interest rates. I faxed the requested information, but I never received any apology or anything. I feel that this customer service group is dishonest and not helpful. I wasn't trying to get an extension for a long. All I wanted was to pay off my mortgage. Apparently, they needed to stick me with some more fees.