North Texas Tollway Authority [NTTA] — customer support
This is for a corporate account that was charged in advance of using the tollways. In trying to cancel the corporate account and turn it into personal accounts, we were told by Brenda, at the Plano office, that we would not get a refund of the $200+ already charged but not used monies withdrawn from our bank account. I requested to speak with a supervisor and was told Landrum Hudson was not available because he was in a meeting but Brenda would have him call me the next day. Today is the next day and nothing. I called the number for Plano but reached someone in Dallas instead who had no idea what number she was at or what the number for the Plano office was. After begging to be transferred to someone else (frankly anyone else) was finally transferred to the Plano office and was told by Kelly that Mr. Hudson wasn't in yesterday and wasn't in today. Lies typically do go hand-in-hand with fraud- so I guess there should be no surprise here. Disgust - yes but surprise - no.