Nordstrom
reviews and complaints

I attempted to get a listing of Christian Louboutin shoes that were going on sale. I called the 800 # and was connected to a store location that carried the shoes. I spoke with the most rude, kurt, and unwilling employee, who advised me that the shoes went to pre-sell today, he just reported to work, and when I asked if he could e-mail me the styles of the shoes that were going on sale, he told me that he would be very busy today and perhaps I could get someone else to assist me. I asked to speak with the Manager. A person came to the phone and abruptly told me she had just reported to work and she would e-mail me the styles without asking me what my issue was. I will no longer shop with Nordstrom as I have been a loyal customer.

Based on the complainants choice of words I would say she should stick to Walmart, Nordstroms is attractive to a more sophisticated customer.

After finding out some of the UGGs authorized dealers were running promotion. I called Nordstrom customer service for a price match, they promptly did the price-match after verifying the competitor's website and helped me put in the pick-up order at Westside Pavilion Nordstrom.

After 2 days of waiting, I checked my order status with a customer service online.

She told me something was wrong with the system, so the store never received my order. After she spoke to the store directly, she told me my order is ready to be picked up.

When my husband and I showed up at the store to pick up my order, the manager of women's shoes department refused to give them to me at adjusted price. I told her it was an order I placed with the customer service. She simply told me they don't do ANY price match on UGGs. I asked her if this is written anywhere in their price match policy. She told me it's not written anywhere but the store policy is that no price adjustment on UGGs. She further told us if any other retailer is selling UGGs at a discount, most likely they are fake. I showed her my Nordstrom.com order confirmation, but she still would not honor the adjusted price shown on the order confirmation. She told me that I have two options, 1. Pay for the full price and then I can pick them up. 2. Go to the price-match website and puchase potential fake UGGs at my own risk. She did absolutely NOTHING to help us with our order. Plus her attitude was HORRIBLE. I was totally shocked I was being treated like that in a Nordstrom which was best known for their customer service.

Then I immediately called the custmer service again, and they said they'll re-create the order and ship them to me instead; she also apologized to me about what happened in the store though it was totally not her fault. I also filed a complaint toward the manager while I was talking to the customer service, but did not tell her about the entire situation in detail which I probably should have done.

The next day, we went to the store to file a complaint hoping the store can take this matter seriously. The store manager seemed quite supportive to the other manager's decision. I also told the store manager about her bad attitude, she told me she'd look into this, but I am not so sure what will be done.

I'm writing a complaint letter to Nordstrom. Hopefully, the corporate level can do something about this.

And it's not Nordstrom that employes her... it's Keihl's. It's like a contract position. They are told that their location is at a department store rather than at a solo store. It's the same with Louis Vuitton people at Bloomingdales... they are employed by LV, not Bloomingdale's. So Nordstrom didn't hire those sales people, Keihl's did. Complain to them.

You should have checked the original package when you bought it...hurry or not. This is your fault and from your post, I'm betting you were the one that was giving attitude when you went back to return/exchange it. You were stupid

I am so very disappointed. I ordered 3 initial necklaces, one for myself and 2 for Christmas gifts. All of the crystal chips have fallen out!

I am also writing a letter of complaint to the corporate level as the cosmetics department could not find my order in their system, and rudely told me if I contacted them before 3 pm there may have been something they could do, because the shipping people leave at 3:00. After two weeks my order never came, and they wanted to charge my credit card yet again to re-order and re-send the mascara I never got. Three days before I am scheduled to leave for Maui to get married? Yup, I'm taking my business elsewhere. Screw you Nordstrom. Hope you go under like Saks.

I tried to use a gift card and was told that I had to use it inline. Nowhere does it say Online Purchases only. If this is the case, It should clearly state that it can only be used online on the gift card.

12/05/2022

Store #416

Reg# 4901

tran# 6358

I've never been a customer with nordstom, someone has tried to sign up using my information and nordstom doesn't have the proper checks in place. I have informed them and yet they still will not close the fraudulent account and will not cease emailing me.

It is a shame that good customer service can be so inconsistent within the same company. I recently received a package which was missing one of the items (Burberry Rain Boots). The weight logged by UPS clearly reflects that both items could not have been in the box. The Designer Team representative told me that I would have to dispute it with my credit card company, since I had received manual "adjustments and returns" in the past. I immediately knew this was from one of my packages which had returns from multiple orders inside of it, which was somehow lost (my mistake for trying to save them money on shipping!). Aside from that, there had been five incidents over the last couple of years where an item was either not shipped, or not credited from a return mailed in. All of these items were well under $30! Need I mention, that I have placed 233 orders over the last two years with them, not including in store business? We even bought our king size mattress from them. I was very offended that my integrity was being questioned, especially considering my loyalty to them over the last several years. I was shocked by this incident and do not plan on shopping with Nordstrom Online again, since they obviously consider themselves to be close to infallible. When deciding what to do in a situation like this, they should look at the entire picture. In this case, they only had to look at the package weight to figure out that it was considerably less than it should have been. Not refunding one pair of boots will cost them tens of thousands, conservatively, since I am 34 years old and would have continued shopping with them for the rest of my life. I hope it was worth it for them!