I given my new noika 6300 which was bought 25th of march 2007 and the battery back up was so bad that it not even giving for more than 5hrs. I given the mobile to service center hcl infinet ltd, bangalore. The bad service center I ever saw. Very poor response, they won't provide any information, bad response.
They kept the mobile for 3 days and they said no problem with the device and problem might with the battery, so, I asked them to replace the battery bl-4c (no: [protected]). They said that they don't have any stock of batteries and used to ask me to come after 1 week and I visited more than 5 times to this care center still they are saying the same answer, met the manager he said he can't do any thing.
So, I am planning to put a case in consumer court on this.
Note: I went to noika set because of battery backup my old mob also nokia it was very good.
An unsatisfied customer,
I purchased mobile from Dubai duty free, my phone is not working . I went to Nokia care they only charge me money and return me back without repairing. I send lot of emails to Nokia in this regard but they could not solve problem. Never buy Nokia!
I had purchased nokia cell 3110c on 26/05/2007 for rs.6800/ from nokia priority (akash agencies sec 35 chandigarh,india).on 16/06/2007, its display suddenly went off.i went to the nokia priority from whom i purchased the hand set, they sent us to an another nokia care in sec 44, chandigarh and this nokia care of sec 44, chandigarh had sent us to another nokia care in sec 22, shop no 2453, chandigarh and this nokia care of sector 22 took our mobile vide their job card no [protected] and asked us to enquire a day after. When we inquired on 18/06/2007 they told us that it will take another 15 days as it is detained for some hard ware problem. We inquired as the set is new (just 20 days old) can it be replaced on this they told that it can only be repaired and can not be replaced. I have again inquired today about till what period the set will be given to us after repairs, they told i will have to wait for a minimum of a week more. The phone nos of nokia care shop where our cell is laying is [protected] and of the agency from where we purchased the set i.e. Akash agencies is [protected]. I am feeling cheated as i had very high views about a company like nokia that they care for its customers genuine complaints but i may have to rethink about it.
I bought a nokia 3250 on 22/8/2006. I worked nicely and during feb 2007, its display had a mega pixel...
A recent incident at nokia care centre andheri m. naka.
A month earlier my Nokia 5300 was in such a condition that the Xpress music was such people used to get irritated by even the ringtone and would tell me to keep it on silent. The 1.3 megapixel camera had a result worst then a vga camera of the same company to be specific Nokia 3220.When i brought this to the notice of a nokia priority dealer he told me to go to andheri marol naka which i supposedly the main centre... There i was being told to submit the piece for reparation and that i would get it back on the third day. jobsheet no.[protected]. On repeatedly calling the place i would always get the same answer that the job is pending and would reqire a few more days sometimes the secretary was even rude... And when asked for a specific date they had no answer.On 26th that is a span of 19 days i got my handset back with both the problems solved but this time the camera key in the component that they changed went missing and the component was not supporting the sim card due to which my picec wasn't catching the network when it was in full network zones too and it was no fault of the service as the sim card was working in other handsets on bringing this to their notice the head of the department mr. imraan and asking him for the replacement of the piece he replied a clear NO and at the end when i warned him that i would take legal actions and would go to the consumer court his reply was,'sure ma'am'. Further on askin him to email or fax me the copy of the jobsheet he said he doesn't have any facilities as such being the head of the center of nokia priority dealer.
I have submitted my the cellphone again wid the nokia people jobsheet no.[protected] which according to the tradition is again kept lying there with no clue to the people about when is it getting repaired.
Never in your life time buy a nokia handset, nokia believes in only selling new products by the day but never wants to produce any kind of spare parts for the phone. It wants the customer to put in a lot of money in buying it's product and in return if you need spares the only answer is buy a new phone the nokia care center number [protected] is just a eyewash for the customer they can never guarantee you whether the product is available or not by this they are letting way to spurious parts suppliers to run their chain in india.
I wanted one panel cover for 6610 but none of the care or priority dealers had it and not only that even the concept store in bangalore even did not have it. They are cheating the indian public by only selling new handsets. Today even if you buy a 30 years old fiat car I know that you can get parts but to get parts of a 6th month old nokia handset there is no one to even give you information about it.
Moral of the story : - nokia is taking unto advantage of the unaware public and it's customers. U willed be fooled if you buy a nokia.
I bought a nokia 6233 handset two months (April/07) back from a priority dealer in bangalore it suddenly got...
Dear Mr. Jha,
Thank you for emailing Nokia Careline.
I thank you for your feedback.
In addressing your concerns, Nokia assesses each situation on equal standing and it is dedicated to finding reasonable and fair solutions to any issues that Nokia customers may experience with their Nokia products. Nokia will honour any Nokia mobile phone as long it is within the warranty guideline.
I assure you that the Nokia Care Center is looking into your concerns and will revert to you once the mentioned patch is received.
Please take note that replacements are at the discretion of the Nokia Care Center's technicians and phones are only replaced with the same model in the event that the Nokia Care Center are not able to repair the phone.
I sincerely apologize for the inconvenience caused and appreciate your patience in this matter.
You may like to visit our website at www.nokia.co.id for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at [protected]. We operate between the hours of 7.30am and 10.00pm, seven days a week.
Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link: www.nokia.co.id/caresurveys
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.id/support to check if your phone model is supported and download the "Nokia Software Updater".
Sent: 28/05/2007 15:03:20
Subject: Nokia - Vinay Jha - Customer Feedback
Thanks for the prompt reply after 5 days.
As per the below mail from your side you say that "Nokia does take all precautionary measures to ensure that phones are fully repaired prior to being released from the Nokia Care Center (NCC)", but how can such a thing happen. You should understand that when a person like me who have spent so much big amount on Mobil phone and if he is getting any problem from the beginning itself, what will be going to be in future.
How can I suggest any one for the Nokia Handset if the things are like this happen?
You say that I have to give to the NCC and they will help me to solve the problem. This I had already done before. But still they have not find out the solution for the problem and asking me to wait wait wait,
they have already reported the problem to Jakarta office and will received the patch soon. Why should I wait such a long time, when I have already made the payment for the set and not able to use it properly?
I suggested them it is better you replace me the phone with some other model in which there is no bug. But they tell that they don’t have any facility like that.
I am really feeling sorry, why I believe so much on Nokia Handset.
I have already visited twice in the NCC, but still wait wait wait, and they will inform me as soon as they receive the updated software.
Henceforth how can I spend such a big amount of silly handset from Nokia. So I once again request you to please replace my old N80 set with some other model which is not having such bugs.
Awaiting for a positive reply from your side.
Please feel free to say the truth.
PT Sai Apparel Industries
Jl. Brigjend Sudiarto, KM 11
----- Original Message -----
Sent: Monday, May 28, 2007 12:30 PM
Subject: Nokia - Vinay Jha - Customer Feedback[THREAD ID:2-2TJVWD]
> Dear Mr. Jha,
> Thank you for emailing Nokia Careline.
> I thank you for your feedback and allow me to assure you that Nokia
take all precautionary measures to ensure that phones are fully repaired
prior to being released from the Nokia Care Center (NCC). The experience
that you have encountered is not typical of Nokia's level of product
quality, customer service and reliability. Please note that I have
your concerns today and your case reference number with the Nokia
> Nokia assesses each situation on equal standing and it is dedicated to
finding reasonable and fair solutions to any issues that Nokia customers
experience with their Nokia products. Nokia will honour any Nokia mobile
phone as long it is within the warranty guideline.
> Pertaining to your Nokia N80 issue, it needs to be assessed once again
Nokia Care Centre (NCC). I understand that this may not be an ideal
for you; nevertheless, I am confident that the NCC will be able to
your phone issue as soon as possible. I suggest contacting the Nokia NCC
advise them of your arrival and arrange a convenient time to have your
sent in. This will ensure that you are not made to wait for a long
> I sincerely apologise for any inconvenience caused and greatly
your understanding and patience in this matter.
> You may like to visit our website at www.nokia.co.id for more
and support for your Nokia device. If you have further enquiries, please
write to us again or contact Nokia Careline at [protected]. We operate
between the hours of 7.30am and 10.00pm, seven days a week.
> Please help us improve our services by completing the Nokia E-mail
Satisfaction Survey from the following link: www.nokia.co.id/caresurveys
> Kind regards,
> Pat Selvaraj
> Nokia Careline
> Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.id/support to check if your phone model
supported and download the "Nokia Software Updater".
> [THREAD ID:2-2TJVWD]
> -----Original Message-----
> From: [protected]@ptsai.com
> Sent: 23/05/2007 09:32:54
> To: [protected]@nokia.com
> Subject: subject.
> [State:semarang / indonesia]
> [Feedback:Dear Sir / Madam,
> I have purchased one hand phone N - 80 on 03 / 05 / 07 ( 3rd of may
from Sinar Mas Selluler, Ciputra Mall,Simpaglima, Semarang, Indonesia.
> IMEI No. ---- [protected]
> S / N No. ---- 0540859 ( APAIDY074828232 )
> KRC No. ---- SEJ 678637
> When I was making a call and the mean time recording also then phone
automatic turned off and turned on and obviousely couldn't complete my
> I immidiately complain to Nokia Care,Jl Pemuda no. 139 in Semarang
(repair order SMG: G No. 011579), They installed that software as there
> Now after software update (ver 4.07) that problem,one new problem
I can not use the function *555# for cheking my account (Mentari).
> Person of Nokia Care is telling that again software problem and when
will receive that software then only I will get repaired that hand
> Really I don't understand that if there is software problem,why u r
selling that item?????????????
> Why should I wait for the so called new software????????????????
> If there is software problem like this I don't want this phone and
not wait for your software as this is not my mistake.
> Henceforth better replace this hand phone with other set or other
> Please reply me soon.
> Thnking you,
Nokia 5200 is a third class handset i had purchased this handset 8 months ago. After 4 months i faced a problem with the ringer. The company replaced the ringer after 21 days. But now after 2 months i am again facing the same problem i think there is manufacturing defect in this handset and the company should look out to solve this problem or else stop manufacturing this handset.
Nokia priority dealers are not ready to co-operate as they say this problem is on national level & we cant do anything.
1. Planet shoppe, rajakamal sqr. Amravati
2. Nokia care centre, near rajapeth police station, badnera road, amravati, maharashtra, india.
I am mr. Sanjay isad, [system admin] belong to amravati [m. S.] , india. I have purchased nokia 6072 model from yours district dealer mobile shop "planet".
When I reached to your dealer for the complaint regarding the battery charging, I faced a very rudely treatment by your nokia dealer and i've experienced badly when I shocked to see that my mobile battery has been charged by the dealer instead of clearing the problem.
When I got it replaced by an old and used battery, I made complaint to your authorized nokia care centre who explained me very properly how that battery has been changed by the earlier dealer named "planet mobile shop", rajkamal sqr. , amravati. When I reported once again to the nokia care they insist me to purchase a new battery. Ok. I have purchased due to my inconvenience, but still the new battery they sold me with the same problem of not charging properly. When the next day of purchasing I reported them regarding the problem, they replied very rudely and asked me to keep it for repairing.
When I asked them to make complaint regarding this uncultured behavior they were agree to make it replaced with new battery. If your are really very serious about your customer services please do take interest to get feedback of your authorized dealers and nokia care centre proprietors, specifically from dist. Amravati state : maharashtra.
I want to make a complaint of such worst treating customer care centre from amravati who rudely handles the problem of customers and uses worst and uncultured words for the customers after the purchase of nokia handsets.
I have bought a phone from nokia on 9th december 2007. Model number: 5300. This phone has been giving...
I have bought a Nokia 5300 handset on 21 jan.2017.after one month i ave some problem with display so i submit the phone to Nokia care center in noida. But after one weak when i get pick the phone from nokia care center. But i have same problem with the set then i have submit the set again to nokia center on 24/02/2017 under jobsheet No.-[protected]. And the set is replaced after one month. But the replaced set is also not working good it has some problem audio keys, and key pad not working properly and set is poorly fit. So i have submit the set again to nokia care on 17/05/2017 under jobsheet number [protected]. And received the set on 23/052007. But set is not working properly and also i have some problem with memory card (not inserted and out properly) so i submit the set again for repaired on 23/05/2017 under jobsheet number-[protected]. And after one weak when i picked the set then problem is same.so i did not pick the phone from Nokia center.
I talked with branch manager but they told me w can not do anything about that you consult with Nokia. I have also complained in Nokia (complain id-2-1wdt15) but problem is still remain.
I have spend 11000 Rs. for the phone and in four month period set is submitted to nokia for 4 times but problem is still remain.Very poor mobile and service!
I have given my mobile nokia cdma -6265 for swap problem to nokia care center mumbai - m/s bright point on...
Hello nokia care team,
Am raja from hyderabad, purchased nokia 3230 from m/s sangeetha electronics hyderabad on 29-9-06, within a week i found that the battery life is low and went to nokia care centre at venkat plaza panjagutta, where they replaced the battery with new one... After 6 months same problem occurred and i again bought a new battery... This became a routine (to buy battery) in every 2 months...
I had been to nokia care centre for two times and with case sheet number [protected], the service provided is poor, customers have to wait for 2 hours for their turn to speak to a customer care executive... Is this called nokia care?... After waiting for long time i have submitted the handset and after two days they told that the problem was rectified and returned my handset, to my surprise the fully charged battery drains in 8 t o10 hours (when kept in idle condition)...
Same procedure repeated again but no reason or remedy for the draining battery... I am sick with the care, am sick with the product, am sick with nokia...
I bought my brand new Nokia phone (6270) on 9th july 2006. It has a one year warranty. Within six months of...
I have purchased a new nokia n95 the set is good in every thing but the only wrong thing is that the sound of fm in loud speaker mode is so weak that it is hardly hearable. I make a complaint to the dealer for replacement of the set, they checked the set and compare with another new set and told me that the sound of fm in loudspeaker mode is same in other set. Now my question is that by purchasing such a premium set if company can't provide the perfect sound then it is worth purchasing. I have also used nokia n73 which has better sound than nokia n95 in loudspeaker mode. If the standard of fm sound in loudspeaker mode is such company should stop manufacturing such set.
This is to bring your attention that I bought a Nokia 73 Music edition on 18th march 2007 referring IMEI No...
I bought new 6300, got problem in theme changing. This problem was occurred in the second day of my purchase...
In the month of january 07 I was made to change the cover of my nokia 9500. I sent the mobile to the store I purchased it from because they are nokia dealers. They demanded a sum of rs 3100 = $ 70 to replace the cover which I agreed because of my mistake in dropping the phone on the floor. I have since regretted why I did not go in for a new nokia instead of replacing the cover. My misgivings start from the very next day because the cover was not locking and would open with the slightest of movement of mt hand. I i complained to the nokia dealer and got a reply to send bach the instrument so that they can tighten the locking mechanism. Since then I have been facing the same problem but was unable to understand why did the nokia service centre do such a bad job. Now my problems do not end there as the cover has cracked once again at the spot where the locking device locks. I am sure that this time the fault is entirely the nokia service centre "s fault as the problem has never been solved by them. I sent back the 9500 to the same centre today but they have washed their hands off their responsibility by telling me that there is no guarantee for the covers and I have to pay $ 70 once again. May I ask if this is fair for a die hard user of nokia communicator instruments for the last 10 years.
Till date I am facing big problem (S) in the 3230 mobile from the month I bought. Dead slow, hanging, restart these are the major problems I got faced. Two times I had given my mobile for servicing and they advised me not to use memory card as such I haven’t use memory card but still the problem is not rectified. Third time I gave to service on april 11, 2007. The service peoples telling that they will do their best!! But I heard the same dialogue twice when I gave earlier to service!!!
My warranty period get over in couple of months.
My query is, if the problem continues! What shall I do??? In future, definitely service people will say they going to charge for non-warranty mobiles so they want me to keep on pay every 2 or 3 months!!
Today (April 26, 2007) I faced one problem i. E. , without my knowledge! Blank messages are sending to others from my mobile!!!