Dear Nike Customer Service,
I am writing to formally complain about an issue with my recent order.
While my delivery arrived on time, I was disappointed to find that two of the items in the package were empty upon opening. This is extremely concerning, particularly as the total value of these items is approximately £200.
Order details:
Order number: C01580378920
Order date: [25 April 2026]
Items affected: [Nike Zoom Fly,Nike phantom 6 Low elite]
The packaging did not appear noticeably damaged on the outside, which makes this situation even more confusing. I would appreciate it if you could urgently investigate how this occurred.
Given the circumstances, I would like to request either replacement items or a full refund for the affected products. Please advise on how to proceed and whether you require photographic evidence or the return of the packaging.
I look forward to your prompt resolution of this matter.
Kind regards,
Confidential Information Hidden: This section contains confidential information visible to verified Nike representatives only. If you are affiliated with Nike, please claim your business to access these details.