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1.4 1037 Reviews

How responsive is Nike's customer service?

96 Resolved
931 Unresolved
Very poor 🤒
We don't know much about how Nike handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Nike and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Nike reviews and complaints 1037

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Newest Nike reviews and complaints

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L
7:27 am EDT

Nike marketing anti-american

No longer will I buy Nike due to the angry, unamerican, hated sponsorship you provide for CK and Megan ( whatever her last name is ). Both are a disgrace to this country and should get the h___ out. If this is representation of NIKE so be it. My goal is to ensure that all big businesses in this country that sell your products end contracts by 2020.

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E
8:46 pm EDT

Nike legend trainer (black)

I bought the Nile Legend Trainers for $106 because they looked well constructed and were reinforced at the toes and around the laces. After less than 2 months of use. The mesh material is tearimg apart at the place where the shoe bends. This after mild to moderate use 3 times a week. clearly the mesh material is not robust enough.
I would like to have the shoes replaced or preferably exchanged for a nike design that is more durable.

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C
7:45 pm EDT

Nike champs customer service

I am just writing to advise you that I just left Champs Store in Intercity Mall and thought you should be aware. I attempted to purchase a pair of your Nike women's $200.00 runners and was told I couldn't try them on because I had flip flops on without socks. Keep in mind it is 32 degrees here in Thunder Bay right now and I was shopping in flip flops and a dress. I am very disappointed in the customer care I have received. Clearly I or my family will not shop at Champs anywhere again.

Just wanted you to know the customer care that is being given while selling your product. Understandably this is not Nike's fault but does am a little discouraged with Nike as well.

Thank you for your time.

Christine Ainsworth
[protected]@shaw.ca

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A
2:28 pm EDT

Nike free give away

Hi, my names Anjulie and I filled in and completed all the necacery steps for the free give away and it told me I hadn't done it, I completed it 3 times and the same thing happened.

I love Nike, and use Nike products everyday, either on the soccer pitch or casually, I hope you receive this.

Hope you have a good day, and look forward to hearing from you soon.❤

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M
2:15 pm EDT

Nike kaepernick's position

I am very disappointed in recent Nike public images. The lastest in removing the Betsy Ross Flag is unexplainable. I am no longer an investor in Nike and will not purchase Nike products until a ":new image" is established. Attached is a photo of President Obama's second inaguation where he proudly displayed two such offensive flags. Ask Kapernick to grow up and be greatful for all he has in the USA.
His disrespect for our country and flag hurts everyone who has every worn the uniform and represented the USA in ways he has not.
Respectfully Mike Erickson

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L
7:50 pm EDT

Nike loss of a product choice caused by some overpaid [censored]

I SHALL (provide as much information as possible)
I've never sought out a NIKE brand product before but I SURE AS HELL WON'T do so from now on!
KP can kiss my [censored] and so can NIKE!
Removing a product from the shelves that sports an AMERICAN theme is awful.
NIKE should be ashamed.
I'll do my best as a NIKE enemy, to cause others to join me.
I cannot fathom the depths of ignorance that is present at NIKE Inc.
Perhaps NIKE can offer an apology to the USA and cancel KP's Contract and MAYBE
I'll think otherwise...after I get past the pain inflicted by NIKE!
God Bless you anyway. (I must)
Larry

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B
5:48 pm EDT

Nike nike corporate policies

You have once again shot yourself in the foot - this time more literally than before. By bending to that low life disrespectful Kaepernick you have joined with the devil and I will never support or purchase any of your products. I will also share my opinion of your poor decisions with all of my golf friends and acquaintances. As a 14 handicap I get the attention of many of my associates.

[protected]@aol.com

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M
9:40 pm EDT

Nike marketing

I've probably spent 10k on Nike apparel in my life. That all stops today. And I will be swapping all my curent gear for other brands. The shameful, ignorant and cowardly act to pull your shoes on a misplaced objection is the end of my patronage. I only hope that others join me until and unless you issue a public apology for disrespecting this Country. And donate a ton of money to a veterans group.

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A
9:49 am EDT

Nike complaint

Hello Adidas, my new friend. I'm done with Nike, finally. I cut the cord. The Betsy Ross, Colin "the communist" Kapernick debacle was the last straw. By succumbing to this privileged, politically driven, racial puppet, Nike has turned a corner into the political realm that it won't recover from under the current management. Because of this I'm finished buying any products produced by this company until the current leadership is removed from their positions.

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M
10:29 pm EDT

Nike betsy ross american flag shoes

Everything i own is Nike. All I buy is Nike. I will not purchase another Nike product until Colin Kaepernick is dropped from contract. If you do not respect your nations flag, you should not live in that country. I spend 1000's of dollars on your products every year but that will now stop. My family and I will not wear an article of your clothing or purchase any of your products until you stop listening to this "opressed" millionaire piece of trash that you call an employee.

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N
6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike air max 1 quick strike fourth of july shoes

I, along with many, many others, are utterly at a loss for words for Nike's unacceptable, pathetic, anti-American & foolish decision to cancel the production and sale of this shoe. This is a complete joke that a company that has/had millions of customers would listen to one individual who ruined his own reputation by doing such an unamerican & unpatriotic move in such a public way that you "Nike" is standing beside such a piece of garbage and bowing down to "his beliefs". Well Nike, what about sticking to doing what you were initially planning on doing? You "Nike" followed the advice of a man whose business model is to stir grievance and controversy for its own sake. Suddenly, millions of people who once thought the Betsy Ross flag was just an admirable bit of Americana now associate it with hate groups. But guess what Nike? The Betsy Ross flag, "it doesn't appear on the Anti-Defamation League's list of 179 hate symbols. "It's not a hate symbol, " the Anti-Defamation League's director of investigative research Mark Pitcavage told the Washington Post.

You have lost another lifetime purchaser of all Nike products, unless you get your heads out of you rear ends. I'm sure your company is just going to disregard this complaint, along with all of the others you've received because you don't believe it will impact your company. You may want to begin to think twice about your future business decisions and whom you listen to to persuade you before you react.

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T
2:58 pm EDT

Nike political cowardice

I am SO disappointed in your decision to pull Betsy Ross flag.
SHAME ON YOU. It is disgusting to me that your company would bow to a few extremists and let them steal this flag for un-American political purposes. Sure either way you will offend many people. Too bad you chose to offend the people that love this country, and probably have more funds available to buy your products. Oh which reminds me, I won't be wearing anymore Nike gear. I have been turned off since the decision to use Kaepernick anyway, but this is truly the last straw. How, of all the admirable and worthy athletes in this country, could you decide to choose this whining anti-American millionaire is beyond astounding.

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N
5:20 pm EDT

Nike your 4th of july sneakers you pulled

Your company should be ashamed of them selves listing to a Anti American so called football player and pulled you 4th of July sneakers. He is ANTI-AMERICAN and against everything our Country was founded on. My family, relatives, friends and their family and friends Will Not Purchase Any Of Your Products You Are Anti-American and should be ashamed of your selves.

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C
4:39 pm EDT

Nike nike's recent decision to discontinue the betsy ross flag shoes

I have been a customer along with my 4 children I must spend several thousand dollars on Nike logo items. But this time you have gone to far in your perception of Political Corrections and history revisionism. I have as of today returned $1, 500 of recently purchase Nike shoes and other athletic items to my local sporting goods store in Ohio. I will never again purchase any of your product and will let my several social networks know of my disgust with your shallow behavior. It is time to stand up for America the society that has made you the company you are. We can't change history but we need to learn from it and never repeat it. Betsy Ross was a great American and helped create the greatest democracy you have an opportunity to thrive in.

I hope the silent majority like me wake up and get common sense back into decisions and quit creating racism when we have made so muck positive progress.

Joseph Gross
Cleveland, Ohio

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M
4:01 pm EDT

Nike removal of betsy ross shoes

I have been a loyal customer of Nike for the past 30 years but no longer. My husband and I will not be purchasing any more products by Nike for the sole reason of Nike removing the Betsy Ross shoes as a product. Nike needs to stay out of politics and if anything, salute and support America and the American flag. So disappointed in this company and shocked that management has allowed this to happen. The swoosh is meaningless to me.

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X
2:41 pm EDT

Nike nothing nike ever again, you are standing for the wrong values.

As a veteran, I am super offended by Nike's Choices and there Political views. I will not support NIKE or any of its subsidiaries. Please move your company to another country where you can offend those who at one time put our lives on the line for this country.

Nike and Jordan brands, our wholly-owned subsidiaries include Cole Haan (luxury shoes, handbags, accessories and coats); Converse (athletic and lifestyle footwear, apparel and accessories); Hurley (action sports and youth lifestyle footwear, apparel and accessories); Nike Golf, and Umbro (a leading U.K. based football/soccer brand).

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G
4:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike service

I used to love Nike. Now, I'm disgusted by the company. I'm hosting a Nike clothes burning party. I'll never buy Nike again and encourage others to do the same. Nike has lost its way and in doing so, Nike has disrespected the American people, our heritage and our bond. Nike promotes the opposite of unity and Nike's lack of regard for the American flag 🇺🇸 has disappointed and disgusted me. #NikeSUCKS

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N
11:41 pm EDT

Nike anything nike never again

How can a corporation such as yours cower to an anti-American who throws a football for multi-millions of dollars which he could never do in another country...is beyond belief. My family and friends I have spoken to will NEVER buy ANY product of yours again. And...no we will not forget as time passes and be a customer. You should both leave this country never to return again.

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C
11:28 pm EDT

Nike betsy ross flag

I am very disappointed to hear you are pulling the patriotic Betsy Ross shoe. I will go out of my way to be sure I do not purchase a Nike product in the future. The Betsy Ross flag is a symbol of unification. Stop bashing America Nike. Stop catering to the leftists who seem to be intent upon dividing America.

The Betsy Ross flag as a symbol of hate or racism is a total lie. Nike you are not only buying into this lie but you are advertising it. I don't buy that lie and so I will no longer be buying Nike.

How about lifting us up and focusing on uniting us all in goodness. That would be something good and positive rather than selling division and destruction.

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D
10:38 pm EDT

Nike the cancelled betsy ross shoe

I am appalled you will cave to a small sample of our Republic who express possible offense, rather than recognize what our Flag and National symbols reflect. Shame on your corporate leaders for not honoring our American heritage, which is filled with far more good than bad. If one applies and follows this logic of yours, virtually nothing in our historical symbols and founding documents can be used or allowed to be incorporated for any positive purpose. RIDICULOUS! I and my family have been a long time purchaser of NIKE products. that will no longer be the case until you issue an apology and reissue these or a similar show reflecting love and respect for all the very positive achievements and history of America.

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Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

How to file a complaint about Nike?

Here is a guide on how to file a complaint with Nike on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Nike in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Nike. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint with Nike on ComplaintsBoard.com.

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