The complaint has been investigated and
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NH Krystal Internation Vacation ClubFraud

While in Cancun we were invited to a 90 minunte timeshare speech. The salesman tour us that if we bought, he would help us renting the week because NH Krystal is very close to the convention center. He assured us there were lots of people looking to rent weeks at Krystal because of the proximity to this place.

Dumb enough, we believe him. Six months after, we were still waiting for this rental income. We called him several times asking him what was going on until he decided not to take our calls anymore. We searched the internet just to find out that everything we were told was a total lie. We went back to Cancun to cancel and they tried to sell us more!!! It was unbelievable.

On the way back to the airport, we found an ad of a law firm specialized in timeshare matters. We contact them and they help us cancel and recover our earnest money.

Please be aware that if you go to a timeshare presentation in Mexico these salesmen will try anything to get you to buy their product. Timeshares are worthless!!!

If this advice is too late for you, contact, they will help you cancel. Once they see that you have legal assistance on your side they will give you the respect we all deserve.

Matt Preston


  • Ja
    Jane78 Oct 16, 2013

    I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

    I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back

    0 Votes
  • De
    defrauded(2s) Sep 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Cancun, Mexcico

    KRYSTAL INTERNATIONAL VACATION CLUB CANCUN is an organization of individuals deliberating working to defraud consumers. Look at there history!! and see what others have been through and are going through now, The employees for this company deliberately and maliciously seek to entice their customers into an array of false promises and fraudulent timeshare scams. Bank of America is a party to this scam. RCI as well, they know NH Krystal Resorts are committing fraud yet they continue to allow them to set up new customers with their credit cards in order to finance the purchase of the timeshares. The customers then discover they were defrauded and attempt to seek assistance through Bank of America. Bank of America then denies them any assistance, collects the interest and late fees, and demands payment. The consumers are caught owning timeshares they cannot sell and they have huge credit card debt. The consumers then discover they could actually stay at the resort for less using any travel website than if they had purchased the timeshares. LOOK AT ALL these websites and all the upset people that have signed up with Krystal Vacation Club. We wish that we had. There is a clause in the Krystal Sales Vacation Club Agreement that even says "ANY STATEMENTS WHETHER VERBAL OR WRITTEN WHICH ARE NOT CONTAINED IN THE OFFICIAL DOCUMENTATION PROVIDED TO THE MEMBER AND SIGNED BY THE CLUB REPRESENTATIVE WILL BE HELD INVALID IN CASE OF DISPUTE." And why do they have this clause???? It's because they will say and write down anything you want and you will believe them. It just won't be included in the agreement and they can get away with it because of this clause. I ask anyone who has been defrauded by KRYSTAL INTERNATIONAL VACATION CLUB to step forward and let your voice be heard! And join U.S. for we will continue, to fight for justice for as long as it takes wITH the TRUTH!
    Thank you for your support!

    [email protected]
    Post Your Own Complaint About Krystal International Vacation Club on
    Post Your Own Complaint About Krystal International Vacation Club on
    /URL removed/

    0 Votes
  • Al
    alise beccaria Jun 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    We had a similar issue with those [censor]. We are fighting with BOA but not going anywhere. Any suggestions or advice??

    [email protected]

    0 Votes
  • Fr
    Fraudulent Business Jul 10, 2009

    Krystal Scam!!!

    Please be aware that NH Krystal is scamming US and Canadian Citizens and you could be the next victim. if you want to know a bit more on how they work their deceitful sales practices, log into

    0 Votes
  • Fr
    Fraudulent Business Jul 09, 2009

    The following describes our encounter with NH Krystal Cancun on September 2008. Upon arriving at Cancun airport we were greeted near the airport exit by DIEGO CARBALLO SANDOVAL. He offered us free tickets in exchange to attend a “free breakfast”. When we asked if this was for a time share, he said no, it was not.
    At the hotel, their salesman ERIC GUERRERO offered to sell us membership to their Krystal International Vacation Club (KIVC). When we asked again if this was a time share, he said no, it was not, it was a “vacation club” and “something better.” After breakfast, he showed us his program and he offered us 13 Power Weeks and 17 K-Plus Weeks at Krystal, HE GUARANTEED that we could rent those weeks for $700 USD per week.
    Then, he made offers like:
    (A) He described this as a good investment opportunity because we could get all our initial payment back and more within 3 years.
    (B) He said also there were no annual maintenance fees and we would only pay when we use our weeks.
    (C) We could rent a room at all the expensive hotels in the R.C.I. book for just $399USD per week for up to 6 people.
    (D) We can sell my friend´s time share in Las Vegas for a good market value and the proceeds from that would repay our money back for the purchase of the KIVC membership.
    When we asked again if the rental money is guaranteed, their salesman ERIC GUERRERO said it was GUARANTEED. He said that their partner Regal Rentals and Resales would be able to list and rent out our weeks with no problem. It was too good to be true, so we decided to sign the paperwork.
    To our dismay, all the benefits their salesman Eric Guerrero said we would get with the KIVC membership were turning out to be untrue. We called Krystal to complain, the Quality Assurance manager RAY RUBIO took our call, he denied the existence of any such promises and he was rude to us.
    We felt completely betrayed and worry constantly that the sensitive information we gave them during the purchase of the membership would be abused, we were DECEIVED and LIED TO with their DECEITFUL SALES PRACTICES and MISLEADING INFORMATION.
    Here's a helpful website for those who are thinking to get close to Krystal Cancun:

    0 Votes
  • Al
    aliu2 Jul 01, 2009

    Here's a helpful website for those thinking about buying a Krystal timeshare:


    0 Votes

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