To: Krystal International Vacation Club (Cancun, Mexico) From: Ronald and Nancy Bastien 28 Royal Estate...
We've been scammed by Krystal Internal Vacation Club in Cancun. My husband and I went on our honey moon in...
my husband and I were on our first vacation to mexico feb 2013, we were approached at the super market down the street by a man who called himself hector the protector, told we could get a free whale watching tour for listening to a hour presentation at krystal. we were sent off to the office in back with a salesman named Jim Luhrs (an American) he plied us with drinks and put the high pressure sales to us after hours of saying no to the timeshares, he came up with we would not have to even stay there and with the help of a company named van com(we found out a bogus company) we would eventually be able to pay off the timeshares and make some money so it was a good investment. we still said no but this man was very persistent, and eventually we agreed and signed.we were to receive our first monies in nov 2013, last month (july) I got a bad feeling and decided to check on things, that's when we found out van com was no longer going. so we contacted krystal, we told them about the lies their salesman told us and asked to have our contract canceled considering the unethical and fraudulent circumstances it was signed. of course they refused . we are now disputing it with our credit card and we are writing a letter to profeco. needless to say I am having a breakdown over this. they should be sued for not only financial damages but emotional as well. someone suggested a class action suit, I'd be up for it. this winter we were going to go back to mexico, but have such bitterness against the whole place we are going to cuba instead. If all this fails we will pay off the mastercard, chop it and let the chips fall were they may. any helpful advice would be welcome.
I and my husband, on July, 05, 2010 had been trapped of fraudulent Krystal International Vacation Club.
When we and our son got thru customers in Cancun, we were surrounded by many people who wants to drive us to our resort. We agree go with one of driver who works for Krystal Resort. He make us to come for 75 minutes presentation, but extended to over 3 hours. Mr Rafael Spiting introduced himself as one of partners of Krystal Resort.
He was very charming and smooth, fast talking and full of knowledge how to make money of rental.
We expressed to Rafael Spiting that we were not interested in purchasing into the Club Vacation because we have already Horizon of Marriott Timeshare and we can’t have second. After continuous decline, he wrote on Rental Application Form that would make for 3 years rental $26, 600 even end of 2010 would make $10, 000 and will buy my Horizon Timeshare for $18, 000. Mr Rafael repeats many times that rental is GUARANTEED. He gave us “False Contract” as investment with his signature that show for 3 years rental. We believed his Guaranteed Rental Program is true.
When we came back to United State I contact him by e-mail regarding the rental, never got answer. When I e-mail with question about rent to Quality Assurance, Martha Gonzalez answered that the contract that signed out not promised any rental. Basically this contract # CHCC 9233 that we signed and another “contract” was built on lies, and it was presented to us as NOT Time Share but was presented exclusively as a property investment with high profit returns.
After 3 hours lies by Mr Rafael Spiting he made us tried and stupid and he succeeded because we signed the contract that didn’t have any promise that he spoke about it to us.
As a consumer we have right to receive sufficient and truthful information about the product acquired
(articles 32, 33 & 34 of the Federal Consumer Protection Law of Mexico). The Krystal Club purposely
Misrepresented their product.
Finally, we decided to talk about Krystal International Vacation Club sales tactics are intentional, unethical, fraudulent, deceitfully and misleading, this type of action is illegal every where as possible.
We are still seeking to be our funds reversed to my credit card and the whole contract #CHCC-9233 totaling amount #10.205 be is cancelled and voided.
We stayed at the Krystal International Vacation Club last week at the Puerto Vallarta resort, and had an OK experience at the resort. We spend much of our time at the beach in front of the resort, mostly because we didn't understand the bus system enough to venture far from the hotel.
I was approached by someone selling designer purses while I was sunbathing at the Krystal beach, he had a lot of nice bags. I purchased one of his Gucci bags for $100 USD - a good deal I thought.
When I left the country, my bag started to fall apart at the seams. I took the bag to a Gucci store and the lady said it was fake! Krystal should take better care of their guests, and not allow beach vendors to sell fake items on their beach.
We were scammed by someone we thought that the KIVC people had screened. I don't think its right that they let people buy fake goods right under the resort.
While on vacation in Cancun, I decided to listen to a sales presentation by the Krystal International Vacation Club at the NH Krystal Resort. The company appeared to be legitimate and even had former Dallas Cowboy great Rafael Septien as one of their salesmen.
Nothing interested me until I was ready to leave and the final salesman (possibly the sales manager) made me an offer I couldn’t refuse. For $4, 900.00 I could get 10 weeks at the NH Krystal Resort over the next 10 years (1 week per year) as well as membership into their vacation club where you got the first 2 years free and could remain a member as long as you paid the annual dues. Here they guaranteed a weeks stay at resorts all over the world for no more than $399 a week. This didn’t interest me until he told me I could sell my 10 weeks back to Krystal in blocks of 5 weeks over a 2 year period for $3, 500 a year! WOW…what a no brainer in my mind! I could ‘invest’ $4, 900 today, have $7, 000 in 2 years and still have access to the $399 or less a week package!
When I questioned how they could do this and why, the salesman gave me a reasonable explanation. I even asked him what he would do (use the 10 weeks or sell them back to Krystal) and he said selling them back was the best deal. They had me!
Since selling my weeks back to Krystal was optional, I didn’t really expect to see anything in the sales contract. Ray Rubio, the Quality Assurance Manager, also explained how I could sell the weeks myself. That however wasn’t in my plan.
Reality hit me a few weeks later when Krystal gave me a ‘welcome’ call and didn’t ask about buying back my weeks. I contacted both Ray Rubio and the Quality Assurance department about buying back my weeks and both gave similar responses of “Krystal International does not handle the rental or resale of your weeks…. “ which doesn’t answer my question. They never denied that the salesman told me that Krystal would buy back my weeks, they just ignore the question!!
I fought the charge with my credit card company but lost since nothing in the contract addresses Krystal buying back my 10 weeks and my 5 day cancellation period was long past. Since I lost that private battle, I have decided to go public and warn others of this scam!
BEWARE!! DO NOT FALL FOR THIS SCAM WITH KRYSTAL!! DO NOT BELIEVE WHAT THE SALESMEN SAY UNLESS IT IS TYPED IN THE CONTRACT!! IF IT IS NOT TYPED IN THE CONTRACT, KRYSTAL WILL NOT HONOR WHAT WAS TOLD TO YOU DURING THE SALES PRESENTATION!!
This is Erika Andrejka claming for all the depression and many sleepless night, hearting us and giving many arguments, anger, and pain between my husband and I. Not having our money what we saved over many-many years with very hard work.
On July 2008 our family went to visit Cancun Mexico. Soon we arrived at the airport we got approached by people working for NH Krystal Vacation Resort pleasing us to go to the resort for a special presentation takes about 90min. They offered us free transportation back to the airport, what is never happened, free breakfast, and some free tours. We take the offer.
On July 15th 2008 we went to the presentation, we got our free breakfast, then we were then led to the second floor. We sat down with Steve Levi sales manager. He ask us if we have timeshare. We told him yes we have, and we are not interested to buy another one.
Mr. Levy told us this is NOT A TIME SHARE, what they offered us was a very good investment deal and a free membership to a company called ICE and to the New Krystal Vacation Resort what they building next door. They showed us a halfway finished building, what is suppose to be the NEW NH KRYSTAL.
Mr. Levy explained to us, this investment will give us a nice rate of return within 5 years. We can make a lot of money out of this, because is close to Downtown, to all the night club’s and to the Convention Center. He told us is very easy to rent it out, for almost $1700 a week. Also they gave us a bonus coupon from [protected]. But they make us promise the first two year we are not going to use it at NH Krystal.
Mr. Levy told us around Jan 2009 we will be receiving the 1st check around January 2009 and the money will keep coming for the next 5 years. He told us the retune will be around $720000.00, but can go much higher the amount. Mr. Levy said they do not going to cut a check larger than 10, 000 because of tax reason. We do not have to do anything because they will take care of the rentals for us.
Mr. Levy called Don Mayor from Vacation Strategies who lives in Orlando Florida, to talk to us because he will be taking care of the rentals. He want to hear us verbally and give promise that we will not be using or renting this investment, at least two years.
It was to good to be true how much money we can make from this investment, Now I know and see that many people was mislead at the same time and others before me.
In 2004 my wife and I purchased a twenty five year commitment with the KIVC - Cancun. We were sold on the ease of renting the weeks that we were not going to use. After returning to the states we contacted one of the resellers that was provided to us by the Krystal sales reps. Needless to say we paid a fee for their so called sevices, but to this day we have never been able to resell one week. This is a bad idea for anyone that thought they could resell a couple of weeks and use some of the other weeks. If you are not planning on using the weeks stay away. This place is not a hotel, but a boiler room for timeshare scams. I know that I may be hurting the value of the remaining time I have left with them, but if it saves one family the heart ache that my family and I have gone through, then so be it. Twenty years to go and still feeling the sting of the purchase. STAY AWAY!
While in Cancun we were invited to a 90 minunte timeshare speech. The salesman tour us that if we bought, he...