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1.0 10 Complaints
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Lulus Complaints 10

5:31 pm EDT
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Lulus Returning a dress

This company is terrible. I bought 4 dresses online in hopes at least one of them would work out for my elopement. I ended up keeping 2 dresses and returning the other two.

First of all, when I received all the dresses they were all very wrinkled. Which is fine, I assume because of how it was shipped and packaged. Second, I only tried it on one time and I immediately knew I wasn’t going to keep the dress so I put it back in the package to return.

It took more than 2 weeks to hear back from lulus and they told me one of the dresses could not be refunded because it had pet hair. They took a picture of it and I could not see any pet hair on the dress at all! It was not damaged whatsoever.

Desired outcome: I just want my full refund.

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dear wow
Apr 28, 2023 3:46 am EDT
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In fact, you can choose our wolddress, there are also very many dress styles, bandage dresses, fishtail dresses, evening dresses, prom dresses are available.

9:49 pm EDT
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Lulus Clothes

let me start this off by telling you the facts about this job! it sucks, they over work you for bare min pay.! They pay you the lowest in the industrial park! FAVORTISIM! if your not under the desk basically suckin off the supervisors they wont like you! watch out for JOHN and CARLOS on NIGHTSHIFT at easton pa lulus! they would smile in your face and talk [censored] behind your back " they are NOT your friend and They CAN NOT BE TRUSTED.! I worked for lulus for 1 YEAR and A half and ever since them two came to nightshift, people lives been a living hell! They try to over work you in a warehouse thats not AIR CONDITION which gets very hot in the summer time and if you DONT hit your rate on EITHER pick or pack they will send you home!

Please Dont Buy from LULUs either because the clothes that gets returned to lulus from customers, LULUS dont wash them clothes, if its stain free and looks good they would REWRAP it and put it back in the pick mods so another customer can buy it. Those clothes smell awful when they come back from people and LULUS dont care as long as it still looks good , they wont wash them, they'll just have it refolded and put back on the shelves. This job is a Revoling Door. The fire rate is very high, as i said if the supervisors dont like you they would make any EXCUSE to fire you! They have cameras in the warehouse but if they dont like you they wold make anything up and NOOOO THEY DONT CHECK CAMERAS! so its THE supervisors words over YOURS! The cameras can be your biggest proof that shows you didnt do anything wrong and HUMAN RESOURCE would just believe the supervisor over you and the cameras! Your looked at Like A Number! Family Culture My [censored]! Your looked at as a number and thats it! I wouldnt tell my WORST ENEMY TO WORK HERE. ALSO if your own NIGHTSHIFT dont think for a second that your always gonna get 40 hrs a week. Theres been alot of times i only Got 28-- 32 hours a week! for about 5 to 6 weeks! so when the supervisor tell you its always 40 hours a week ... THATS NOT TRUEE. its easy to become a lead or supervisor their . you know have to know much just kiss alot of [censored] and there you go! THIS IS FOR LULUS FASHION LOUNGE EASTON PA

Desired outcome: DONT SHOP HERE

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3:36 am EST

Lulus Run away!

Two reasons why I will never shop there again and why I will never recommend this website to anyone in this world:
1) clothes quality.
Oh, I can tell you a lot of stories: mine and friends of mine who received pieces of crap from this terrible website. Lulus use the worst material and sew clothing for us, and then sell it at ridiculous prices.
2) terrible customer service. their employees just don't care what's going on. they never help, are absolutely useless and rude sometimes.

Forget about this store if you don't want to risk your money.

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Is Lulus Legit?

Lulus earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Lulus to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Lulus is known for their high standards and safety. If you're thinking about dealing with Lulus, it's wise to check how they handle complaints.

We found clear and detailed contact information for Lulus. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Lulus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Lulus and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Lulus has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Lulus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Lulus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
3:37 am EDT

Lulus I will not use this company again

They sell products with a bad quality and their service is the same. Bad, poorly organized, and simply awful.
And if it comes to returns or refunds be ready to encounter a terrible mess. First of all, they will simply not care. It's your problems and you have to solve them by yourself. Who cares about policies and stuff like that? They don't. Talking to them is like hell on earth. At first, you will be on hold for many minutes, then they will tell you something stupid that has nothing to do with your issue. They will not listen to you.
Tough tough tough.
I'm having troubles with these guys and have no idea how to resolve my issue with returns.

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2:11 am EST

Lulus Disappointed customer

I bought a dress from and it was a present for my daughter. Unfortunately size was incorrect and dress did not fit her. Then I contacted Lulus online support and asked for an exchange and they agreed. They said they'll contact me back later with further details. Three days later I received a message from Lulus stating they were not able to help me.
I contacted them again and spoke with one of their reps which said that it was not their mistake and responsibility. They literally said that it was my fault that I picked the incorrect size. I am extremely disappointed with such a terrible service!

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5:53 am EDT

Lulus Lack of customer support

I've purchased a dress from website about two weeks ago and it wasn't even shipped! I have no idea why does it taking so long. I tried to get some information from Lulus customer care service but they did not reply. I'm trying to reach these guys but for some reason they ignore all my messages. I'm very disappointed because I ordered that dress for an event which is tomorrow.
I'll try to get my order cancelled but I need their help!

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4:39 pm EDT

Lulus Clothes didn't look as on the photos and bad-quality

People, don’t waste money on the website I have bought the top and coat for my daughter from this terrible company, but they have sent me pieces of clothes. These items didn’t match the items, which I saw on the website. I wanted to return these items, but the seller told me that I would pay the full sum for the return and they wouldn’t compensate it. Zero stars!

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6:20 am EDT

Lulus Yellow stain on the dress

I bought two dresses for my daughter from the company 5 days ago we received the order, but one dress had a large yellow stain. I contacted the customer services, but they agreed to return half of the sum. After 5 days I checked my account and there was no money. I called them again, and the rep told me that same. We waited again, but were disappointed in such services.

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7:57 am EST

Lulus They provide fake info and my order wasn't delivered at all

I bought skirt and jumper for my daughter from the company I paid about $225 for the order and it was mentioned that these items would be delivered to my address within 2 weeks, but it was lie. I waited 4 weeks and got completely nothing from them. I sent emails and asked about my ordered stuff, but they only promised to check the info about the order. Total rip off. So please, stay away from them and post comments. Please, if someone here had the same experience, can you help to return money back?

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5:43 am EDT

Lulus The quality of flats is horrible

I bought two pairs of flats from the website I recently wore it, and after that the sole was tore and the bottom looked really horrible. The quality was so poor and the seller refused to provide refund, but I provided the proof and told that I wore it only once. He stated that it was impossible and tried to persuade me that the quality was ok, but it was my fault and that I wore these flats slovenly. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Overview of Lulus complaint handling

Lulus reviews first appeared on Complaints Board on May 25, 2014. The latest review Returning a dress was posted on Oct 30, 2022. Lulus has an average consumer rating of 1 stars from 10 reviews. Lulus has resolved 0 complaints.
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  1. Lulus Contacts

  2. Lulus phone numbers
    +1 (866) 918-5858
    +1 (866) 918-5858
    Click up if you have successfully reached Lulus by calling +1 (866) 918-5858 phone number 0 0 users reported that they have successfully reached Lulus by calling +1 (866) 918-5858 phone number Click down if you have unsuccessfully reached Lulus by calling +1 (866) 918-5858 phone number 0 0 users reported that they have UNsuccessfully reached Lulus by calling +1 (866) 918-5858 phone number
  3. Lulus emails
  4. Lulus address
    195 Humboldt Ave., Chico, California, 95928, United States
  5. Lulus social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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