New York Sports Club [NYSC]

My wife and I have been trying to cancel our memberships at this location for months. When we call, they inform us that you cannot over the phone but you can cancel in person ONLY. After speaking with another NYSC location, I was informed that I could cancel via certified mail which I was not informed of by NYSC Forest Hills. I used to have a membership with NYSC in Whitestone NY and they allowed me to cancel over the phone immediately with no hassle or penalties. Not only does Forest Hill NYSC give you misleading information, they are now telling my wife and I that they cannot cancel our membership unless we pay a $10 cancellation fee. The representative did not tell us this when it went in yesterday in person. On top of that they raised our monthly fee without any notification from $27 to $37 per month. My wife is pregnant and we cannot deal with this disgusting practice. I will escalate this matter to small claims court. When my wife and I signed up, the representative told us that our monthly will always remain at $27 per month. This was a flat out LIE. I will make it my duty to inform others of this location's deceitful practices. I will not be sending a certified mail with a copy of my cancellation, contract and written statement from my law firm.

On September 1, 2018, I canceled my membership with NYSC, the clerk at the front desk has indicated that I will be charged for September, October and November membership. I was flabbergasted, their explanation that the paper form must be completed( I did that), then a manager has to review it and then the form must be sent to the main office of NYSC and it will all take 8-12 weeks to process. I was not under any contract at the time of cancelation.

In the computer age that we live it should not take so long to cancel membership. I feel it is a ripoff. The experience left me very disgusted with NYSC. And now I am receiving collection agency phone calls because the NYSC could not charge me for the 2 months (October/November) of membership.

NYSC needs to get their cancelation membership computerized and be effective immediately.