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NJ Transit Customer Service

243 Reviews


One Penn Plaza East
New Jersey
United States - 07105- 2246

Customer Support Phone Numbers

+1 888 847 7658(Suspicious Activity Hotline)
19 7
+1 973 275 5555(24 Hour Access)
59 21
+1 800 772 2287(Hearing Impaired)
8 0
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
Sat9:00 AM - 5:00 PM
Sun9:00 AM - 5:00 PM
Customer Service Office Locations & Hours

Atlantic County Transportation:
+1 609 645 5910

Bergen County Transportation:
+1 201 646 3227

Burlington County Transportation:
+1 609 265 5109

Camden Sen-Han Transit:
+1 609 456 3344

Cape May Fare Free Transportation:
+1 609 889 3700

Cumberland Area Transit System:
+1 609 691 7799

Essex County Office on Aging:
+1 973 618 1280

Gloucester Special Transportation:
+1 609 307 4850

Hudson County:
+1 201 271 4307

Hunterdon County, The Link:
+1 800 842 0531

Mercer T.R.A.D.E:
+1 609 530 1971

Princeton Area Only:
+1 609 275 2929

Middlesex County Transportation, AWTS:
+1 800 221 3520

Monmouth County SCAT:
+1 732 431 6480

Morris County:
+1 973 829 8103

Ocean County (Ocean Ride):
+1 732 736 8989

Southern Ocean County Area:
+1 877 929 2082

Passaic County Paratransit (excluding Paterson, Clifton, and West Milford):
+1 973 305 5758

+1 973 881 0058

+1 973 470 2235

West Milford:
+1 973 728 2863

+1 973 365 5754

Salem County:
+1 609 935 7510

Somerset County Transportation:
+1 908 231 7115

Sussex County Transportation:
+1 973 579 0483

Union County Transportation:
+1 908 241 8300

Warren County Transportation:
+1 908 454 4044

NJ Transit Complaints & Reviews

NJ Transit / bus driver stops in the middle of the road. too lazy to pull over.

Stephen Piasio on May 23, 2018

Your bus driver on Route 39 and bus number 9535 will not pull over on Elizabeth Street in Newark. He/she does use their turn signal but never migrates to the curb and just stops in the middle of the right traffic lane, right during the morning rush. I see cars slam on their brakes and then...

NJ Transit / I am complaining about the 199 bus driver

John Doe55 on May 22, 2018

The 199 bus driver that stops in Lyndhurst On Ridge road and Rutherford around 5:11am is very rude. He takes a new way everyday as if he doesn't know where to go. He always makes me late for work. Then he complains when the commuters say something to him. Please give us a new driver!!! He...

NJ Transit / driver behavior

Pgiordano on May 17, 2018

Boarded the 197 to from Wayne to NYC at 6:36am today. There was no driver placket displayed but the bus number inside was 8308. While in motion, the driver repeatedly opened the doors and sprayed bug spray.. mumbling in Spanish that he had to kill the bugs. Not wanting to confront him...

NJ Transit / 113n

Trying Positive on May 16, 2018

Yesterday, May 15th, I rode the 113N leaving the Port Authority bus terminal at 5:10pm. It was raining very hard and the driver continually short stopped causing me to become physically ill. If that wasn't bad enough, she went the completely WRONG WAY and had to be directed by other bu...

NJ Transit / driver was very nasty.

Alexander Rios Jr on May 11, 2018

Older gentleman driver. Was nasty when I got on a 600 bus to plainsboro Princeton mrkt fair at approx 6 pm and I told him I was in the military. I was under the impression that there was military discounted fare. He informed me there was not. He than informed me he was prior military and...

NJ Transit / passenger

Sick Passenger on May 11, 2018

The 7:05 am njtransit bus number 194 leaving from newfoundland going to nyc picks up a male passanger every morning. He smells the whole bus with horrible body odor. It smells like hes urinated/defacated on himself. If he sits in the front all of the passengers move to the back and vice...

NJ Transit / the bus driver

Betsyaj74 on May 10, 2018

I have been commuting on NJ buses for over 10 years and have never been treated in the manner I was just treated. I pressed the button for the bus to stop and walked to get off the next stop. The driver did not stop and then went on to tell me I was a liar that I never pressed the button...

NJ Transit / driving

Chrispatti on May 8, 2018

On May 8, 2018 I was just passing the Raritan Toll when bus #7308 ran me off the road in order to get off at the next exit. Not only did he do this to me but he also cut off a small white pickup truck. This driver has no regard for anyone's life. This is not the first time that this ha...

NJ Transit / boulevard east nj transit bus #7691

David Ag on May 7, 2018

Time 9:58am Monday May 7th. Bus pulled up in intersection of Boulevard East and 69th Street outside Galaxy Towers. Light turned red and pedestrian crossing notification "green". I was crossing as a pedestrian and bus proceeded to move while I was in front of the bus and still on the...

NJ Transit / bus #5979

arod928 on May 7, 2018

May 7th, 2018 at 7:09am Bus number 5979 skip two stops on Springfield Avenue cross street Morris Avenue. I was waiting for the bus on Morris and Springfield avenue the driver drove at a fast speed pass me and it was not crowded it seem to be in a rush most likely behind schedule. I ran 2...

NJ Transit / unethical behaviour

sleon76 on May 6, 2018

One of your employees has been stalking and harassing myself and my family members. He has located and driven by my elderly fathers home and taken pictures of it and sent them to me with the statement, "I know where your father lives". He has also recently contacted my ex-wife and my...

NJ Transit / about lady conductor

Marcia1 on May 5, 2018

I take train every day from linden to New York pen station at Friday at train 525 local from pen to long branch a passager did have a ticket to give this lady condutor, a passager was talking louder and she want him to pay and did not have money and started to be agitated and when...

NJ Transit / bus route 703

Liyahzhane on May 1, 2018

As a loyal bus rider and i ride the 703 every day. 4pm to be exact, Today your employee called the police on me because i was coming up to my stop and the bus was pretty packed so i sat down before the white line as i didnt wanna continue steppin on people as i was about to get off at the...

NJ Transit / machines

Paula Single on Apr 30, 2018

Machines in jersey city journal Square are always down. something is always wrong it don't take cards or it don't take money only cards the machines are 966 and 967 both are never ever working at the same time when people want to use them it is only 2 machines for bus cards when hundred...

NJ Transit / bus 73 newark penn station

BWoody on Apr 30, 2018

The 73 line has limited pick up service on the line, however they do pick up at the Main St./Prospect stop in East Orange, heading towards Newark. As the bus approached I stuck out my arm and waived to signal I wanted that bus. There were no other buses at that stop at the time. The...

NJ Transit / bus #6384

L128486 on Apr 28, 2018

Today at April 28th 2018 at approximately 12:03pm NJ Transit Bus #6384 heading towards Newark Penn Station direction did not stop at its designated stop at Springfield Avenue & Prince Street. Instead it speed up and stop over Prince Street instead of before Prince street. Three of the four...

NJ Transit / rude bus driver on the b166

Sheryll Minimo on Apr 27, 2018

April 27th Friday while boarding on the B166 on Marginal Road with my child in West New York, NJ, the woman Bus driver snatched the ticket from me and said hurry up. It is absolutely absurd to receive such bad service from a bus driver. The bus # was 7702 and it arrived around 4:05 pm...

NJ Transit / driver 13t disrespectful

Crystaltv on Apr 26, 2018

The driver was rude to the disabled she was getting on and she only had one leg and she was having a hard time to find thebus card he responded with i gave u plenty time then he tried to make a pasanger get off the bus because she was on the stepbut she paid then the diver did not stop...

NJ Transit / inhumane belligerent ignorant bus driver - nj transit (special needs person)

Gruschowd1 on Apr 24, 2018

My 18 Year old daughter was on her way from school when she was boarding the bus. The bus driver was yelling at another rider that was in the back of the bus. In front of her was a special needs young person. He asked the bus driver a question and the bus driver said hold on I am not...

NJ Transit / bus service

BakerT on Apr 20, 2018

On April 20th - I take the #83 at 5:25 from hackensack bus terminal. I get off at Christie street in ridgefield park and the driver knows this since I take this bus everday. He missed my stop and was rude to me when I bought this to his attention asking that he "stop here". My name is troy...