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NJ Transit Customer Service

278 Reviews


One Penn Plaza East
New Jersey
United States - 07105- 2246

Customer Support Phone Numbers

+1 888 847 7658(Suspicious Activity Hotline)
22 8
+1 973 275 5555(24 Hour Access)
64 22
+1 800 772 2287(Hearing Impaired)
9 0
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
Sat9:00 AM - 5:00 PM
Sun9:00 AM - 5:00 PM
Customer Service Office Locations & Hours

Atlantic County Transportation:
+1 609 645 5910

Bergen County Transportation:
+1 201 646 3227

Burlington County Transportation:
+1 609 265 5109

Camden Sen-Han Transit:
+1 609 456 3344

Cape May Fare Free Transportation:
+1 609 889 3700

Cumberland Area Transit System:
+1 609 691 7799

Essex County Office on Aging:
+1 973 618 1280

Gloucester Special Transportation:
+1 609 307 4850

Hudson County:
+1 201 271 4307

Hunterdon County, The Link:
+1 800 842 0531

Mercer T.R.A.D.E:
+1 609 530 1971

Princeton Area Only:
+1 609 275 2929

Middlesex County Transportation, AWTS:
+1 800 221 3520

Monmouth County SCAT:
+1 732 431 6480

Morris County:
+1 973 829 8103

Ocean County (Ocean Ride):
+1 732 736 8989

Southern Ocean County Area:
+1 877 929 2082

Passaic County Paratransit (excluding Paterson, Clifton, and West Milford):
+1 973 305 5758

+1 973 881 0058

+1 973 470 2235

West Milford:
+1 973 728 2863

+1 973 365 5754

Salem County:
+1 609 935 7510

Somerset County Transportation:
+1 908 231 7115

Sussex County Transportation:
+1 973 579 0483

Union County Transportation:
+1 908 241 8300

Warren County Transportation:
+1 908 454 4044

NJ Transit Complaints & Reviews

NJ Transit / No train or bus turned up leaving over 20 people + crew stranded

Colleenhannah on Aug 20, 2018

Hello, I planned to catch the 5.27pm train from Port Jervis to NYC yesterday (Sunday August 19). I understand replacement buses were operating between Port Jervis and Harriman. All the information on the platform, website and recorded message on the PA system at the station was advising...

NJ Transit / 3861 northeast corridor line/racist ticket collector

Ben Stiller on Aug 9, 2018

Coming from New York Penn Station I went on the 3861 train which usually departs at 4:30pm. When I take this train, I always get off at Metropark. This time around the ticket collector by the name of Tyson Scott was being incredibly racist towards a dark skinned family just asking simple...

NJ Transit / quite car

WJPage on Aug 8, 2018

If your going to have quite cars rules, then the train personnel should be enforcing these rules. Instead I'm told by the ticket collector who shows no badge number to self police your policies. I'm on the 5:37 to Jersey Ave in the first car and that's exactly what I was told. Not to...

NJ Transit / late arrivals/buses passing you by

Kimberly Vearling on Aug 6, 2018

I have passed my tolerance level with the 413 bus. I am originally from Philadelphia where buses and trains are available every 20 minutes. I accepted the fact that in NJ it is every hour. I also accepted the fact that the 413 bus is a minimum of 5 to 7 minutes late 100% of the time...

NJ Transit / mobo train

Deborah Stehr on Aug 6, 2018

The 7:08 and the 7:43 trains from Bloomfield to Penn NYC were both canceled this morning. There was no posted advisory on the website or app and no announcement at the station. As a result, 100's of people were left standing over an hour waiting for a train that never came. The terrible...

NJ Transit / Tonnelle facing Light rail at MLK station.

Lee2884 on Aug 2, 2018

This station is regularly cleaned by the city, however there is a side lawn on a slope that according to the city is under the perview of NJtransit that is littered by thousands of cigarette butts and random other Plastic litter. It is NEVER cleaned. This area is right next to the garbage...

NJ Transit / customer service

Neil Wilson Jr. on Aug 1, 2018

This is the second time I'm trying to take the 11 bus from Willowbrook Mall and the bus just doesn't show up for the times it's schehdled to be here. So I try to call the 24 hour line that is advertised just to be told that it's only working 8-5. You have zero respect for your customer...

NJ Transit / train doors did not open at stop.

flo meers on Jul 27, 2018

July 25th 2018 on the 623 Long Branch train I was at the doors waiting for them to open at the stop and they did not open. The conductor did not say to move up to the front car but I was in the 2nd car. I did this because it has happened to me in the past that the doors did not open...

NJ Transit / the 459 bus route

Crystal Stevenson on Jul 23, 2018

Good afternoon I am writing to you as a passenger and a fellow employee in the transportation industry I have been riding the 459 off and on for over 18 years since moving to NJ. I rely on this bus to go to and from work, I work for Patco in Lindenwold NJ and I use it for my personal...

NJ Transit / complaint about bus #7921 (route 160) on 7/19 from ny port authority departure 6:45

LAW2 on Jul 20, 2018

This driver (an African American male in this 30/40s) was driving very erratically on the route - very fast speed, weaving into and out of lanes. I was standing so I saw him cut off several cars who were initially in front of him - almost pushing some off the road. The biggest issue i...

NJ Transit / nj transit / 409 route 130 & cinnaminson ave

TNThomas on Jul 20, 2018

I have been using the 409 as my ride home from work for the past 5 years. The 11:45pm bus towards Burlington is the one I take. I have grown accustom to the fluctuations in arrival times (@ 45 minute swings) of different bus drivers thru the years. This is the last bus in this direction...

NJ Transit / bus. driver

Diana Nosea on Jul 16, 2018

Today on 7/16/18 at 9:55pm on the 107X to ivy Hill departure : Port Authority Bus Terminal bus 5422, the bus driver was very rude and unprofessional. I insterted $3.00 and showed my 2 zone bus card. He than started yelling at me saying that I cannot use my NJ TRANSIT MONTHLY BUS CARD. I...

NJ Transit / 154 express and 154 local changes

Franke Estevez on Jul 12, 2018

154 Local and 154 Express along JFK Kennedy Blvd changes in the rush hour morning between 6:30 am and 7 am does not work These 2 buses ride side by side along JFK Blvd and both arrive at Port Authority around the same time.The Bus drivers are both picking up local and New York anyway. Passengers are confused and don't know which is local or express

NJ Transit / bus driver racist remarks and unprofessional behavior

tonylisa on Jul 9, 2018

rhe bus driver from bus 813 from perth ambou to metuchen new jerseyacred inapptopriate and racist and when i asked her questions she refused to answer me and made ra ist rarks regarding that i was white and coontinued to carry on her improper conversation with a passenger instead of helpin...

NJ Transit / bus service # 59

Mr Lynch on Jul 6, 2018

I work in the prudential district of downtown Newark and had to take care of some banking at Santander Bank located across from Newark City Hall. On July 6, 2018 @ approximately 10:07am, I caught the bus to the bank with no problem. There was a need to catch the bus due to thi...

NJ Transit / buses obstructing garage exit

Mac77 on Jul 6, 2018

The reason that I am sending in my Feedback is that every day I get stuck waiting as I exit the parking garage by 30 N. Dean St. in Englewood New Jersey because the buses do not pull up fully to the bus stop and block the entrance an/ or exit of the garage. Today it was the 166. I'm not...

NJ Transit / bus 133 from ny port authority to aberdeen

Teresa Chang on Jul 2, 2018

7/2 skipped 6:45 pm and 7:05 pm buses. Passengers had to wait almost an hour to get on bus to go home. If you want to earn extra money from cutting bus running, please let passengers know advanced so we can stay at office to do some extra work instead of standing almost an hour to wait for...

NJ Transit / bus route 119 stop #20621

rrichards on Jul 2, 2018

First, Thank you for sending more busses. Please schedule them further apart.. this morning there was a bus at 8:56 and at 8:59. Then not another one until 9:19 and 9:28. The 8:56 bus was filled with people standing, the bus right behind was less than 20 people all the way to the City. I...

NJ Transit / njt morris and essex lines cancellations

Stephanie Spindell on Jul 1, 2018

Yesterday we were scheduled for a train from Ny Penn to south orange nj at 2:11. When we arrived at Penn station the board indicated the train was cancelled. We were not alerted prior to leaving our apartment. Then we had the same problem when we set out to take a 8:57 pm return train from...

NJ Transit / 409 route 130

Jackie4488 on Jun 30, 2018

Yes today is Saturday I was waiting on Taylors Lane and Route 130 in front of the bus shelter and the bus number 409 was supposed to stop around 3:30 I don't know the exact time but that driver drove right past me like I didn't even exist it's sweltering hot out now I have to wait another...