The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

NJ Transit Customer Service

314 Reviews


One Penn Plaza East
New Jersey
United States - 07105- 2246

Customer Support Phone Numbers

+1 888 847 7658(Suspicious Activity Hotline)
22 10
+1 973 275 5555(24 Hour Access)
67 26
+1 800 772 2287(Hearing Impaired)
9 2
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
Sat9:00 AM - 5:00 PM
Sun9:00 AM - 5:00 PM
Customer Service Office Locations & Hours

Atlantic County Transportation:
+1 609 645 5910

Bergen County Transportation:
+1 201 646 3227

Burlington County Transportation:
+1 609 265 5109

Camden Sen-Han Transit:
+1 609 456 3344

Cape May Fare Free Transportation:
+1 609 889 3700

Cumberland Area Transit System:
+1 609 691 7799

Essex County Office on Aging:
+1 973 618 1280

Gloucester Special Transportation:
+1 609 307 4850

Hudson County:
+1 201 271 4307

Hunterdon County, The Link:
+1 800 842 0531

Mercer T.R.A.D.E:
+1 609 530 1971

Princeton Area Only:
+1 609 275 2929

Middlesex County Transportation, AWTS:
+1 800 221 3520

Monmouth County SCAT:
+1 732 431 6480

Morris County:
+1 973 829 8103

Ocean County (Ocean Ride):
+1 732 736 8989

Southern Ocean County Area:
+1 877 929 2082

Passaic County Paratransit (excluding Paterson, Clifton, and West Milford):
+1 973 305 5758

+1 973 881 0058

+1 973 470 2235

West Milford:
+1 973 728 2863

+1 973 365 5754

Salem County:
+1 609 935 7510

Somerset County Transportation:
+1 908 231 7115

Sussex County Transportation:
+1 973 579 0483

Union County Transportation:
+1 908 241 8300

Warren County Transportation:
+1 908 454 4044

NJ Transit Complaints & Reviews

NJ Transit / north bergen park and ride machines

Avery Soto on Oct 22, 2018

I am a frequent NJ transit park and ride commuter. For the past 2 weeks, one of the two ticket machines has been out of service. This ongoing issue has been very frustrating not only to me but to fellow commuters who already have to deal with the mile long lines to ride the bus (that i...

NJ Transit / raritan valley line

NehaLu on Oct 21, 2018

This is a general complaint for ALL NJ transit lines. It is absolutely ridiculous how much money I spend for such horrible service. Constant delays, rude conductors, and an unsafe environment. Today is only one example of the many that I experience EVERY time I use any of the NJ a transit...

NJ Transit / bus #123

TCE on Oct 21, 2018

The date is October 21st and the time is 8:05pm. I am just now boarding a bus and stood in line starting at 6:55pm. Three buses were suppose to come from 7pm to 8pm...only 2 showed up. To top it off they came back to back so the second bus driver did not pull up to correct gate after the...

NJ Transit / extremely rude behavior on the part of a nj transit train conductor.

bis tna on Oct 19, 2018

Dear sir or madam: I want to add my complaint to the numerous ones you probably get everyday. I am certainly not expecting any response from you but it's my duty as a citizen to report a serous problem with your personel. I took the 2:55 PM train from Watchung station to Penn NYC on Wed Oct...

NJ Transit/Academy Bus Service / academy bus service - brick to wall street - stop #26324

UnhappyCommuter on Oct 16, 2018

This a general complaint regarding stop # 26324 in Brick. The bus shelter has had a panel of glass broken for a couple of weeks now. Someone tried to sweep up the broken pieces but didn't fully remove all the glass from the panel so now there are shattered pieces on the ground (along with...

NJ Transit / bus service from weehawken nj to nyc

Cy Orfield on Oct 16, 2018

I purchase a monthly bus pass and take the bus from Fulton & Blvd East in Weehawken NJ to NYC every weekday. This morning I waited from 8:02 to 8:33 for a bus to stop. 20 buses went by without stopping. I have taken pictures of each bus that passed but haven't been able to figure out how...

NJ Transit / walter rand transportation center employees

Keemah on Oct 15, 2018

I have been standing in the terminal since 415pm and the schedule board has been saying that the 404 and the 407 to cherry hill is approaching for ten minutes. I asked the cashier if the schedule was accurate since I have been waiting for a bus that says approaching for 10 minutes and she...

NJ Transit / improving the schedule — and preventing riots!

Perry33 on Oct 15, 2018

The current Dinky/bus replacement schedule includes unnecessary and infuriating elements. Train 3943 arrives at Princeton Junction at 5:09, the bus, however, leaves at 5:03 forcing customers to wait until 5:31 for the next one. To add insult to injury, the bus arriving at Princeton junction...

NJ Transit / nj transit bus route 165

Nlcayce on Oct 14, 2018

I am currently riding on a NJ transit bus to West New York via the 165. While boarding, I was talking to a family member on the phone for the first time since they had an important surgery. The bus driver stopped boarding to yell directly at me for being on my phone because he was annoyed...

NJ Transit / driver

I. Atkins on Oct 12, 2018

I was on a bus this evening on my way to work the driver number is 518-230, bus number 6231 the 508 line at 9:12 p.m. Friday October 12th 2018 ticket number 3914 the driver on this bus was very rude when I got on the bus I let her know that I was going from Pleasantville to Galloway which...

NJ Transit / train from meadowlands to secaucus on sunday at 449pm

Trish2299 on Oct 11, 2018

I'm very disgusted, disappointment, and down right angry at how I was treated. Leaving the jets game was a horrible experience of shoving and hearding a huge group into the train. Nonetheless, upon searching for a seat I came across 2 seats for my father and I which was in a group of 6...

NJ Transit / northeast corridor train line

pete aquilino on Oct 10, 2018

As a 20 year rider on this line. I catch the 7:38 out of Hamilton each morning and typically catch the train home from NWK between 5:30 and 6:30pm. The past 3-6 months have been some of the worst service in nearly 20 years. Train cancellations are all too common, trains are now breaking down...

NJ Transit / nj transit bus

Bruce Atkinson on Oct 9, 2018

At 6:45 pm today, 10/09/2018, on Kings Highway, from Haddon Heights (Camden Co.) into Haddonfield a NJ Transit bus (#500 lit in the front window) pulled up behind me at less than 10 feet. I refuse to do any more than the speed limit (Kings Highway is posted at 25mph) when someone i...

NJ Transit / 97 bus service driver

Khaled Bari on Oct 5, 2018

Today I was on the 6:55 pm bus going down Harrison Street in Montclair. The driver was speeding badly. He also completely ignored my 'stop request' and instead stopped 2 blocks after at the next stop. When confronted with the complaint, the young guy put the blame back on me stating that I...

NJ Transit / trains continue to be cancelled and late

Sondra smith on Oct 5, 2018

I am sick and tired of no transit Because they asking for $210 a month. Because they consistently canceling trains I can't even get home so I'm losing more money for a cab just to get home. NJ transit need to compensate me for almost three times A WEEK FOR TAKING CAB HOME OR GIVE ME A...

NJ Transit / bus dispatcher

MDJ1984 on Oct 4, 2018

The bus dispatcher monitoring gate 207 at 7pm on October 4, 2018 refused to cross honor NJ Transit train passes, despite the ticket counter and twitter feed indicating they would be cross honored. When I confronted the dispatcher, he called the police on me and had me removed from the bu...

NJ Transit / morris essex train service - evening of oct 2, 2018

Donna Benson on Oct 3, 2018

On the evening of October 2, 2018 the NJ Transit posted alerts of a train strike at Brick church. Morris Essex trains to Summit were cancelled, but the Dover trains were still running. Is it too much to ask for NJ Transit to give honest time frames regarding how long it takes a train...

NJ Transit / some of the bus driver skip stops

CNR castillo on Oct 2, 2018

Today, October 2. I was waiting for the bus in Avon ave. The Bus should be stopped there. He just skipped the time was 8:55am. The bus number is 5813. He wasn't full, the bus driver he doesn't care about people who have to work or study. The bus was 25 and sometimes the bus 70 in the same...

NJ Transit / dinky stoppage

Simi Bakshi on Sep 28, 2018

Dear Sir/Madam: I have received communication that the Dinky will be suspended effective October 15th for the next few months. This is very distressing to us as commuters. The substitute buses do NOT have a schedule and they do not coordinate with the North East Corridor train schedule. It i...

NJ Transit / njt route 6 (merrit st) 7:50pm tues 09/25/18.

Alfonsina Mirabal on Sep 25, 2018

I use the app for my tickets... this day I had to run to catch the bus because the train was delayed so I could not activate the ticket in advance. When I stepped on the bus I did the process to activate the ticket and since there was someone waiting behind me I did it and showed it to the...