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4.5 1942 Reviews

How responsive is NetSpend's customer service?

537 Resolved
268 Unresolved
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NetSpend is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how NetSpend handles challenging situations.
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1:53 am EST

NetSpend netspend premier card

I had a Hulu account that was not mine pull 43.25 out and Wal-Mart pulled 43.29 out this put my account in the negative. I then called netspend and they blocked my card and the next day I called again a manager came on and credited my account for both. The next thing I no they netspend pulled the money out while account was blocked I ended up doing 6 disputedocuments and they waited till I got my card and told me I was locked out for good they told me on the 14th and 17th I would receive my money back I got no notice as of yet. I have had account for many years I was becoming a all access account why are you treating me this way I am a good upstanding person I don't want to have to take this to attorney general office you stole my money

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1:28 pm EST

NetSpend dispute unauthorized charges

Ref number #[protected] Claim#4686815 my name is Jakeisha Williams my NetSpend card was stolen, along with other important things such as phone ID, SS card, I called it in as soon as I realized the thetf and cancelled the card but there were transactions already made, Valero gas-5$ Stater Bros-289$ Todo convenient store- 501$ and a second time for 183$ dollars Those were unauthorized charges made on my account I have No money for Rent, Christmas and my 10month old baby or Food please resolve this as soon as possible I would appreciate it my account#7000 [protected] Rount#[protected] so I do my claim with in the 10 days of the investigation I called 3 days ago to check on the status because I already gotten a three day notice pay or quit I speak to a representative from NetSpend I explained my situation and I was told that my money should be on my account on the 10th which is today and I'm getting the run-around so please help me to resolve this matter I have been a NetSpend member for more than 10years this over looked that was my Social security check ...

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11:44 pm EST

NetSpend unauthorized charges!!!

My name is Jakeisha Williams my NetSpend card was stolen, along with other important thing such as ID, Social security card my daughter ID Social security I called as Soon as I realized tha thif that was done I cancelled the card but There we're transaction already made these are the transaction Valero gas 5$ stater Bros 289$ Tudo convince store 501 $ Toto convince store 183$ Those we're unauthorized charges that were made on my account I have no money to pay my rent and Christmas for my daughter or for food. Please restore my Mone back as soon as possible thank you my account#[protected] rount# [protected] Document Dispute aunthuersize transaction

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valorie pandak
Pecos, US
Dec 14, 2018 12:40 pm EST

write on line OCC.GOV
Office of the Comptroller of the currency. This is top bank regulator

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9:19 am EST

NetSpend replacement card not received

I called in to NetSpend on 11/8/18 stating that my card was lost and I needed to have another card sent out to me. I was told my card would arrive in 7 to 10 business days. I called back in on 11/19/18 stating I have not received my card. I was told it should be delivered within a couple of days. 11/26/18, I received a text message saying my card was "undeliverable". I called in and asked why it was undeliverable and received a lot of fluff as to why it may have not been able to be delivered. I asked for tracking info, only to be told we don't have tracking info for cards that are sent out. However, they could send out my card to deliver in 3 days. I called today, 11/27/18 to find out if my card has been sent out and was told it will be sent out today and you should get it by Friday. I asked to speak to a supervisor, department head, manager or someone in authority because I have bills that need to be paid and was placed on hold for 30 minutes. I called in on another line and was told my card would be mailed and to expect it in 7 to 10 business days. NO, NO, NO that is ridiculous. When I asked to speak to a supervisor I was placed on hold again. WHAT THE CRAP IS GOING ON?!?! I need my money to pay my bills.

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7:29 am EST

NetSpend doesnt protect customers

First of all my phone was stolen along with my wallet. The homeless girl more than likely opened it since I do not put.a lock on my screen and she was able to get all.the information that she needed. Of course all.the transactions are going to be in the same vicinity. She's homeless and car less and going to spend it right where she is. Do you think she's going to be able to get a way to go.anywhere else or take a road trip on a flying carpet to spend my hard earned money? You people are smarter than this! She didn't have to change my pin! And there was more than enough cash in my account for her to use before I reported it stolen ! So she's not going to put it in the negative in such a short amount of time. In fact I looked and all the transactions are in the 2 mile radius of.the laundromat where I was and 3 miles from where I live! So it makes sense a vagrant is going to spend right where she is with no transportation. What choice would she have? You just don't want to return any of my money to me and you get enough with all your fees you charge me and the rest of the world. You should see that all these factors DO NOT ADD UP TO ME DOING WHAT YOU CLAIM. IN FACT LOOK AT MY STATEMENT YOU WILL SEE I HAD TO GO TO METRO PCS AND BUY ANOTHER PHONE IMMEDIATELY WITH MY NEW CARD! THERE IS NO INDICATION HERE WHATSOEVER THAT JUST BECAUSE YOU ARE NOT HERE AND DO NOT FEEL LIKE GIVING ME A DIME OF MY STOLEN MONEY BACK THAT YOU SHOULD GET TO DECIDE SOMEONES FATE AND KEEP THEIR MONEY YOU ARE SUPPOSED TO PROTECT! I DID NOTHING WRONG TO.DESERVE THIS. I'M A SINGLE PARENT WHO WORKS 2 JOBS AND GOES TO GRAD SCHOOL AND WORKS HARD FOR EVERY DIME I HAVE IN TOP.OF DEALING WITH CANCER.
please once again reconsider returning my money. Nothing you sent for reasons adds into not giving back what was stolen. I will continue everyday and call and will not give up. It's just not fair. Who are you to decide this without even being in the same state much less city to be able to see for yourself proof of what happened? I'm begging you to return my money please .

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9:07 pm EST

NetSpend dispute claims

I have 2 dispute claims active at this time. The first one is for $586.40. I was told to change my password and was sent a new card. That didn't help because I was hacked again and $261.75 was taken the second time only after the second time it happened was my account closed. My account should of been closed the first time it happened. I have filed a report with the police and with the FTC. I'm being told I won't know anything until the 26th and 30th of November. I have bills I need to pay. I am requesting provisional credit asap.

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2:19 pm EST
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NetSpend dispute

I filed for an unauthorized transaction that was done with my card and got absolutely NOWHERE. The rep I spoke to simply said "Your account is closed". So in other words, I'm loosing my money on something that I didn't do?!?! I WILL NOT BE RECOMMENDING this to anyone. I'm a single mother that works hard for her money. Now thanks to this I'll be struggling till pay day comes around. Horrible service. They even said someone would call me back and still nothing till this day.

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Update by Chamita0404
Nov 06, 2018 6:50 pm EST

I hope this actually works.

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Camesha Perry
, US
Dec 22, 2018 12:55 am EST

I purchased a $100.00 gift card for my 15-year-old. They allowed her to activate it, got her social security number, date of birth and home contact information. They then informed her the card was activated. However, as soon as she tried to use it, it declined. I went back to the store I purchased it from and they handled it correctly. The cashier even called NetSpend to advise of the problem and get it fixed. They told the cashier they did receive the $100.00, however, the card was canceled out until my 15- year old send them a copy of her social security card and birth certificate.

I gave NetSpend a call when I got home. I advised, that they should have asked my minor daughter to put a parent on the phone to active her card. It is against the law to do this kind of financial transaction with a minor. I thought only customers can cancel a prepaid debit card if it is not overdrawn? Maybe am wrong on that not sure. There is no way they will ever see a copy of my minor daughter, birth certificate or social security card. I asked them to re-activate the card I brought my daughter, with me, they told me they could not due to it being canceled. I gave them my NetSpend card info, my personal info and advise me there will be a $4.00 fee to transfer the funds to my card. I advised the fee should be waived due to them making the mistake of doing a business transaction with a minor. I was placed on - hold for a very long time. Then was told that they are going to mail my 15- year old a check in 7 to 10 business days.

Well, why take my personal information and try to charge me a fee if you can not even do this? Mind you two customer service rep's at NetSpend said they could. The supervisor said no.

Making out a check to a minor, who cannot cash it and even if she could why should she pay a cash checking fee? -Also, should I get paid back in cash since I paid in cash? Why the 7 to 10 business days to even get the check? They were paid today? I kept getting placed on hold, spend about 2 hours on the phone only for the Supervisor to hang up on me when she was supposed to be transferring the call.

At the end of it, my daughter could not purchase her Christmas gifts and I ended up wiping her tears. I will never use them again!

ComplaintsBoard
B
7:42 am EST

NetSpend my credit card

So my account is locked I tried to log in on my account this morning and it said " Account is Locked please contact customer service if you're still having trouble". Basically I want to know why my card is locked i counldnt even get gas nor food . and the last thing i want to is call the reps all they do is pretend they understand and they still dont fix the problem.b

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12:29 pm EST

NetSpend disputing transactions $102.50 disputing $152.50 disputing $20.50

My car was stolen in the store September 18th I reported it stolen but yet my car was still able to be used once it was blocked as of the 31st according to you guys I have not received my new card that I was promised from the report on the 18th but now they're saying that the car was still used in it should have been I was told that the card was blocked and I will receive one I have not yet received a new card

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Update by Richard Whitfield
Nov 04, 2018 12:33 pm EST

I am disputing $102.50 I am disputing $152.50 I am disputing $20.50

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2:46 am EDT
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NetSpend pre paid card

I loaded my money for e emergency and was stranded at a transport lobby from 3pm tell the following day at 440pm I had no money to eat in diabetic no water no way home my pho e didn't get payed the day I was gonna pay I couldn't I lost a days work no sleep tired on a hot day no one awnsered just to put me on hold long periods at a time then by not looking I got a card to find out its net spend I can't activate need to call them first it says no I have no money again can't get a hold of them tried multi times since Monday what's going on with them it's like we need to beg them I can't believe them

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10:48 pm EDT
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NetSpend account login info

Ive been trying for a couple weeks to access my online accounting to check my balances and attempt transfers as well, but everytime i try to send my password and username to my email, my email never receives anything.. i called a yesterday to check my account and customer service acknowledged that there is an account in my name, with its last deposit back in May 20 2018 and its the only account i have to their knowledge... WHERES MY PASSWORD N USERNAME for my online accounting

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Michemk
, US
Oct 30, 2018 1:29 pm EDT
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I need some one to awnser there phone stop putting me on hold I will take further acction this is bad I need to a activate this card get my money and drop you people bad company never willie omens ur a RIP off and I need my money now why do I have to call u guys to activate a stupid card this is beyond ridicules

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8:38 pm EDT
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NetSpend lock on account

I called the all access line about the lock they put on my credit card she refused to assist me i asked to speak to the supervisor she put me on hold for a while came back saying she gonna transfer me to anothet call i ask for her id number she gave me 423 her name cherio i don't think the information she gave me was accurate my time in san Antonio tx was 7:58pm i tried calling back she turned the system off telling me they are close could someone contact me back thank you

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7:58 pm EDT
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NetSpend skylight paycard

I started working at Kohl's in September and for almost a month now I been locked out of my skylight account. I been basically working for free. They NEVER reply to my emails and calling customer service is useless because they told me to change my password which OF COURSE did NOT work. There was absolutely no reason for me to be locked out my account. I got locked out probably lessthan an hour after registering my temporary card. So basically they're taking my pay and keeping it. Totally intentional it seems after reading all these darn complaints.

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2:46 pm EDT
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NetSpend customer services

On October 17, 2018 I tried to purchase tickets from ticket master. The transaction didn't go through bcuz I couldn't see the 3 digit security code on the back. I called netspend customer service to see if they could help.. Then all hell broke loose when I got off the phone with customer service I started getting notifications that my funds where being transferred to another account but at this time it was too late to call back bcuz it was closed. The next morning I called and got the run around and talked to like I did something in the wrong all I want is my money back, the pending transaction with ticket master finally got put back on my card the next day after I had to call 10 times but my 1200 is still not on my card I can't feed my kids or pay my rent and Netspend has my HARD EARNED MONEY I have been crying for 2 days I don't know what to do this is not fair at all! I am very disappointed in NETSPEND I HAVE BEEN DOING BUSINESS WITH THEM FOR YEARS AND NEVER HAD A PROBLEM it's October 19, 2018 and they are saying November 1, 2018 I will get an UPDATE IN MY CLAIM BY THIS TIME MY KIDS WILL BE DEAD OF STARVATION AND WE WILL BE HOMELESS THANKS NETSPEND!

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Michemk
, US
Oct 30, 2018 1:02 pm EDT
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Customer service have u on hold never awnser it took me 2 long whole days were I was stranded in San Diego with no money on a hot day had to stay at the transportation center having diabetes ni water food or insulin and no one awnsered or had ne on hold long periods of times then cut. Me off so I had to call and to it all over again ? I emailed I did everything possible and no one awnsered back ! Why would u want to out your. Money on a card were u have no access to it ? It's our money and should be at reach when needed

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5:09 pm EDT
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NetSpend stolen money debit card

Ao today im.told that they have the paper work saying they need receipts but it isnt paperwork sent with your card? So you holding information on people's money. Two yes ago now I purchased items with cash and wheni returned the items, I was offer cash or put on my card. I put on card being it was being used for my car ... Netpends claims it illegal to put money on a card of it wasnt purchased with the card. So why is your card illegal and why are companies like auto zone and Oreilys doing it? Then I wasnt allowed my money but they were taking my money to pay for my card fees. "Illigal" money. I want my money released but they won't close my account and send me my money. They asked for receipts which is illegal being none of my paper work states I need to do that.

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5:00 pm EDT
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NetSpend paypal prepaid mastercard

I had hundreds of dollars taken from me on fraudulent charges two states away from where I live. I contacted PayPal Prepaid (2 hours later) they had the nerve to tell me that I could not open a claim on all of the transactions since they were pending and only one had cleared. I opened a claim on the first 50 dollar charge then the ext day on the remaining 6. At this point the people had exhausted all of my funds leaving me with no way to feed my children. So when i checked again the first claim had been repaid and my account was now 40 dollars over, I called the card company back and they were extremely rude and transferred me to managers lines where nobody would pick up. I waited for hours days and days in a row, if they did not transfer me they would just put me back in the queue. So here we are 3 weeks later and I still don't have any word on the status of my claim nor why I was given one transaction back when it was at the same time and location as the other 6. This has been a nightmare and managers will not even speak to me. The last representative i spoke with said 90 days. This is insane, not to mention it took over 2 weeks to get a card. They sent me letters regarding the initial transaction that i received in 2 days, but it took 14 days to get a replacement card? Does you survey in the mail really have such high priority that i get is 10 days before my new card? To top all of this off, since It was a fraudulent claim the 50 dollars they gave me on the second day I could not pull out, transfer, or use at all since there was no longer a card associated with the account. I will never again use a prepaid card. I have lost my apartment, my phone, and my time so thank you NetSpend.

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Update by crook60
Oct 15, 2018 5:07 pm EDT

Oh, and to make things even more frustrating outside of being able to get even one single answer, the only responses to my support emails are pre-made templates with nothing other than vague request to keep waiting and nothing more than somone not reading my email and just pasting in a response. I have never felt this lever of anger and helplessness in my entire life. I was a victim by someone taking my money, I can actually deal with that, its not even close to feelings of being a victim that PayPal Prepaid has made me feel. I feel more a victim of Netspend than anything else, how hard is it to make some who was robbed of ever dollar he had feel worse, well you did and I will tell ever single person I know and on my website never to ever use your cards or companies again.

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1:00 pm EDT

NetSpend my money

I bought a PayPal card and did not know it was under NetSpend I have a 6 month year old child with asthma problems and I need my money they said that they cannot activate the car because of previous fraudulent on the account that someone else used in my name so now I have to wait 7 to 10 days that I I can't wait that long I need my money now I want to know if they could turned called the card on and let me get it out of the ATM or just activated for a minute and I will take it all off I just can't wait for 7 to 10 days it's a shame they need to do better there are many people using other phones names and getting cards I want my money I need it now and if my daughter get sick behind us because I can't pay for my medicine I will be suing I want my money that's all I want I do not want no card from NetSpend at all just released the funds just released the funds I would take all of it off and you can cause a right back you have done it before 1 my husband bought the wrong card so I need it my you can get in contact with me at [protected]

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12:33 pm EDT
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NetSpend dispute

I am disabled and unfortunately my provider stole my NetSpend card and made several unauthorized charges. I am on a fixed income and need the money to make it the rest of the month until I get my next SSI check. NetSpend is telling me that a answer to the disputed charges are a possible provisional credit won't be made until October 26, 2018. I wish something could be done to help me sooner.

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5:38 pm EDT

NetSpend horrible service!

Account randomly blocked with well over $300 on card and I became stranded at work due to the Lyft charge being denied! Contacted them and they claimed that there was a suspicious charge. I reveiwed all charges and all were at places I have frequented and used this card many, many times. All charges were by me! They have yet to resolve the issue and as it stands, I will not be able to get to work tomorrow as I use Lyft. I also had charges denied for purchases made for my son's birthday through Amazon! Netspend needs to do something immediately and can not withhold customer's funds! Something stinks here as I see many complaints about this same issue! Netspend is about to lose my business for good.

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11:41 am EDT
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NetSpend locked account

Well I've been locked out of my account since yesterday ive tried emailing and calling customer service but I have gotten no response and every time I call I get left on hold for 30+ minutes and get no answer and I've tried everything I tried resetting my password I've called and emailed I need to get into my account I got bills and [censored] to pay so im at wit's end with this crap

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I called and finally someone answered

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NetSpend In-depth Review

Overview of NetSpend: NetSpend is a popular prepaid debit card provider that offers financial services to individuals and businesses. With a wide range of features and benefits, NetSpend aims to provide convenient and accessible banking solutions.

Services and Products Offered: NetSpend offers a variety of services and products, including prepaid debit cards, direct deposit, mobile banking, online bill pay, and money transfers. These services cater to the needs of individuals who may not have access to traditional banking options.

User Experience and Interface: NetSpend provides a user-friendly interface that is easy to navigate. The website and mobile app are designed to make managing finances simple and convenient. Users can easily access their account information, make transactions, and track their spending.

Customer Service and Support: NetSpend offers excellent customer service and support. Their knowledgeable and friendly representatives are available to assist customers with any questions or concerns. They can be reached through phone, email, or live chat, ensuring prompt and efficient assistance.

Account Features and Benefits: NetSpend accounts come with a range of features and benefits, including direct deposit, mobile check deposit, and online bill pay. Users can also set up alerts and notifications to stay updated on their account activity. Additionally, NetSpend offers a rewards program that allows users to earn cashback on qualifying purchases.

Fees and Charges: While NetSpend does have some fees associated with their services, they are transparent about these charges. Users can easily access a fee schedule on their website to understand the costs involved. It is important for users to review and understand these fees before using NetSpend's services.

Security and Privacy Measures: NetSpend prioritizes the security and privacy of their users' information. They employ industry-standard security measures to protect personal and financial data. Additionally, NetSpend offers fraud protection and zero liability for unauthorized transactions, providing users with peace of mind.

Accessibility and Mobile App: NetSpend's mobile app is available for both iOS and Android devices, allowing users to conveniently manage their accounts on the go. The app is user-friendly and offers a seamless experience, making it easy to check balances, make transfers, and view transaction history.

Reliability and Stability: NetSpend has a strong reputation for reliability and stability. With a large customer base and years of experience in the industry, users can trust that their funds will be secure and accessible at all times.

Additional Features and Integrations: NetSpend offers additional features such as budgeting tools, savings accounts, and the ability to link external bank accounts. These integrations enhance the overall banking experience and provide users with more control over their finances.

Pros and Cons: NetSpend's pros include easy account setup, convenient mobile app, and a wide range of services. However, some users may find the fees associated with certain transactions to be a drawback.

User Reviews and Ratings: User reviews and ratings for NetSpend are generally positive. Customers appreciate the ease of use, accessibility, and helpful customer service. However, some users have reported issues with transaction delays or account limitations.

Comparison with Competitors: When compared to its competitors, NetSpend stands out for its user-friendly interface, extensive features, and reliable customer support. However, some competitors may offer lower fees or additional perks that may be more appealing to certain individuals.

Conclusion and Recommendation: Overall, NetSpend is a reputable prepaid debit card provider that offers a range of services and benefits. It is recommended for individuals and businesses looking for convenient and accessible banking solutions. However, users should carefully review the fees and charges associated with NetSpend's services to ensure they align with their financial needs.

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- Summarize the main issue with NetSpend in the 'Complaint Title' section.

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- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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