The complaint has been investigated and
resolved to the customer's satisfactionResolved Net10 Wireless — customer service or lack thereof
resolved to the customer's satisfaction
This week my husband's phone number was suddenly changed without our knowledge or consent. I spent the better part of THREE DAYS on hold with various customer service representatives trying to get his old number back since he was leaving on a trip and needed to be in communication. Finally, the day before he left, after countless hours on the phone, his cell number was restored. Today he noticed that 700 minutes was missing from his phone. He called me from the airport and asked me to contact Net10 and get the minutes restored. Shortly thereafter his phone went dead. I contacted Net10 and they want him to call them from the cell phone so he can get service restored. Anybody see what's wrong with this picture?