Neiman Marcus — unethical and racist behavior
On April 28, 2018, I attempted to return an Este Lauder Foundation at the Galleria Mall location in South Florida. A rep came over and asked if I needed help, I told her I had a return. She looked pass me and notice someone else at the counter and asked her if she needed help. My friend told her she was with me (did I mention I am African American and my friend is Italian). The rep then said "I need you receipt" I told her I had my receipt, she began to ask why I was returning the product. I attempted to explain that I had the wrong shade and had gone to Macys which was closer to home to replace the product. She walked away looking in the display case to see if my product was different. She then said she needed a manager before I could return the product. She called for someone but no one answered. She opened the foundation and began to pour it in the cap (all while I looked in disbelief). I asked if there was a problem and she mentioned that my box was unwrapped.
I told her that from where I was standing, majority of the same products (over thirty were unwrapped and only about eight had wrappings. She ignored me and later said "this was not her department" and called out to another sales rep. She was louder than she needed to be and condescending.
Her behavior was rude and demeaning that my friend walked away and later asked if I had gotten finger printed. I was treated like a common criminal and someone who from her behavior had no place in that store.
My friend (without my knowledge) asked to speak to a manager who was apologetic and kind with her words said she would speak to the associate. You see, the problem I have with that is, no one ever thought the associate should have apologized to me.
I maybe African American and a misfit, but I have a doctorate and as an educator for over twenty three years take pride in being kind, helpful and respectful to all.