NBCUniversal  -  xtreme time wireless headphones

I purchased Xtreme Tkme wireless headphones November 10 2018. Today is 12/18/18 and i still have no merchandise and there's no shipping info. The link the company sent says "shipping info not available"
The defective clause is only 30 days post purchase yet I don't even have them.
The company is not very responsive and NBC has no contact info to assist customer.
This is ridiculous

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