Navy Federal Credit Union [NFCU] — Mortgage refinancing
Fatima, this is Steven W. Daily. Please let me get right to the point. This fiasco started on June 6th 2020 at which time I was working with Anthony L. Williams. After a period of time, Christine Hay became my contact. We had telephone conversations and traded emails. She led me to believe that after 4 MONTHS I would hear from the closing team and we could put an end to this. Anthony gave me a closing date of October 9th 2020 in writing. That date has come and gone and now I have a new loan Processor.
There are 2 things I want to know: was my loan application approved and when is the closing. Your company is far beyond professionalism. I'm a decorated veteran who served my country. I don't expect any special treatment but I would like the respect due from an organization who claims they are here for my brothers and sisters in arms.
Take a few days and review my application, review the emails and telephone conversations. Please do not call me with reasons why this thing is going on 5 months. If Navy Federal is not capable of taking loan applications and processing them to closing, you should not have taken my application in the 1st place.