Natuzzi

Why don't we start a class action suit and bring our complaint before a judge.Name the retailers and Natuzzi corp.The law works when you have many plaitiffs.

Agree, the staff, i meant the manager specially on Sheik Zayed road have no manners she doesn't know much about design as well, every time i walk in there i hear her screaming and shouting on her staff ...is that normal ? What study's does she has? 3 month /6 month training ? Shame on her...as the staff are working very hard ...i have ask her some idea about my house and how she can help me ...OMG ...I expect people with experience in that show room not a somebody with no experience ...NATUZZI ...get more people with real experience in design ...as you are going to lose many customers and change your management with somebody who can advice you and are able to keep a conversation with a customers and not only shouting and give order ... I trust mostly the others girls over there than the manager ...Shame on You

So you think my recommend is silly?

Ok lets go thro it again for the slower people...

1. Natuzzi get sued in the UK Supreme Court for illegal price-fixing

2. The evidence is emails and secret tape-recordings of their UK MD and UK Country Manager issuing threats to close the account of a retailer who would not play ball

3. This evidence is handed over to the UK Office of Fair Trading

4. They are also reported to:
a) The US SEC
b) The US Dept of Justice
c) The Bundeskartellampt (German
Competition authorities)
d) The Autorita Garante della
Concorrenza e del Mercato
Italian competition
authorities)

5. Within 24 hours, their US
President resigns suddenly. No
comment from Natuzzi. No
announcement of a replacement

6. The fines for illegal price-
fixing are 10% of global
turnover. $66m ! And thats just the UK, never mind the SEC penalties for misleading SEC filings, or the US Dept of Justice extraditing Italian Directors (what price amanda knox treatment now?)

And you know what? How come they arent counter-suing these guys? If they are innocent, why arent they saying so>>
And you still think my recommend is silly? Then I suggest you put your money into Natuzzi buddy, as well as putting your life savings on the next horse to run at Kentucky!
Share price isnt all about value, its about public perception. This company didnt play by the rules, so it can expect to get hurt. the fact its Italian right now is just unlucky cos the average US citizen aint feeling so good about Italy right now.

Sentiment : Strong Sell

This is the same old story, I have heard so-o-many complaints about this Natuzzi, why cant the customer get afair deal from them?

The averge guy gets ripped off again!

When are the US authrities gonna do something about this?

check this out, www.retail-week.com reported today;

December 4, 2009
Upmarket furniture retailer Natuzzi has denied involvement in alleged price fixing, for which it has been reported to the Office of Fair Trading.
The Italian-based retailer has been reported by independent Preston furniture retailer Cresta. The indie store claims Natuzzi tried to prevent it from selling goods more cheaply than Natuzzi does in its stores.

In a statement Natuzzi said: “The court will deal with all matters raised, including any allegations of resale price maintenance; allegations that Natuzzi are vigorously defending against.”

A Cresta spokesman said: “We will not be bullied into anything by Natuzzi. Consumers should be able to get the best price they can get.”
Cresta, which has been selling Natuzzi goods for 17 years, claims it has taped conversations with Natuzzi which it will pass to the court.

An email from Natuzzi sent on October 12, 2007, by then managing director Nick Moore who is now managing director of Conran Shop, which has been seen by Retail Week, said he wanted Cresta to operate a fixed price policy, with a maximum discount in Sale periods of 20%, to match its own policy.

The Natuzzi executive wrote:
“I would ask you do the same. It is obviously not in our interests to get into a price war!”

Cresta has been granted an injunction preventing Natuzzi from drawing on its bank guarantee at present.
The OFT would not comment and Moore was unavailable.

http://www.retail-week.com/retail-sectors/home-and-diy/furniture/natuzzi-accused-in-price-fixing-case/5008548.article

This is a copy email/letter sent to NATUZZI 29TH December 2011 to date we have had no response and reading about previous complanants it seems highly unlikely we will receive a reply.
For Attention of Debbie Henderson: Sofa code: 2575T3010

Dear Debbie Henderson
It is with regret that we have to write to Natuzzi to day.

We purchased the Natuzzi Sofa through the outlet in House of Fraser Bluewater store on 23rd September 2011, the purchase price was £2538.00.

For this we expected a good product and good service – what we got was (we feel) a good product but the after service total incompetence.

When we made the purchase we informed the sales assistant – Lee Saker – that we had a Victorian Terrace house with a narrow 30” door and a narrow hallway with the door to our front room on the right, the sales assistant told us this would not be a problem as the sofa we were looking at to purchase came in two sections and they would definitely fit through the front door.

We emphasised these measurements as we had look at similar sofas with other stores and each store had explained the possible difficulty in negotiating the narrow door and hallway and although they were lovely sofas we knew they would not fit through the front door as they only came in as a whole item.

On the day of delivery of the Natuzzi sofa, the two delivery men brought the first section to the front door and said they could not get it through the door. They said the front door would have to be taken off to get the sofa into the house. I phoned my husband (who was at his office) to come home to see if he could help.He was willing to take the front door off (although I was reluctant for this to be done as we would have needed a professional person to put it back on).

However even though my Husband had a screw-driver in hand, the delivery men were not prepared to wait, before they left they did mention that the only other way would ne to arrange to have the arms taken of the two sections of the sofa and this would have to be done back at the warehouse, this was also confirmed by Martin Underdown.

I phoned the Natuzzi department at House of Fraser and spoke to Martin Underdown, he said that they could arrange for someone to take off the two arms, that it would cost in the region of £150-£200 and we would also have to pay a redelivery cost of £90.

I then phoned the Natuzzi customer services dept. and spoke to Amber who said there was nothing they could do to help us and that we would have to pay these charges. This was despite my telling her that we were originally told there would be no problem on access.

Needless to say, my husband and I were extremely distressed about this, my husband was so upset that he decided to drive up to Bluewater and speak to the General Store Manager of House of Fraser. After stating his reason why he had come to House of Fraser the Store Manager arranged a meeting with the sales person of Natuzzi (who I believe was Lee Saker), he suggested that if on the next delivery and the packaging was removed from the sofa and connected up to the electric cable the sections could be lowered and then manoeuvred in to the property, also the Store Manager very kindly said he would cover 50% of the redelivery charge as he could tell that we had given all the information for access on purchase of the sofa.

On the day of the second delivery the two different delivery men brought the sofa with packaging still in tact straight into the house with no problems whatsoever. We did not have to automate the back of the sections of the sofa.

If my husband had not gone to personally meet with the General Store Manager of House of Fraser, we could have ended up paying an extra £300 plus for un-necessary work.

I then phoned your Customer Service Dept. and expressed my disgust at the bad service we have received and was told by a member of your staff that the only recompense would be free cleaning kit. This is not acceptable considering the stress we have been though, phone calls we have made, delivery a week later than planned, time and journey to Bluewater Shopping Mall.

Even now since we have had delivery we still received about eight missed calls on the 21st December 2011 (which we now assumed to have been from Natuzzi seeing as we did eventually receives a call that confirmed it was Natuzzi) and messages left on the mobile about arranging delivery. When I called Natuzzi the next day they confirmed it was to arrange a delivery of a sofa we already had in our house.

It seems your administration leaves a lot to be desired and certainly some of your delivery drivers need re-training on customer relationship and service.

I feel that a compensation amount of £300 plus the free cleaning kit would be acceptable.

Yours faithfully
Pam Wilson

..and to top up the management treat the staff in a very bad manner!
Like the one in Sheik Zaied road, if you are not Lebanese staff you are in trouble, i hear many, many time the so call manager talking in a bad meaner with the staff ! They lost me as a customer and my friends as well, but i will still walk into that show room and if i will hear her talking in the bad way with the staff again i will myself go to the Labor and bring them in to hear the same

Our contract was made with Cresta. When we placed an order nothing was mentioned by Cresta about Natuzzi. They knew very well that Natuzzi would not supply them with our furniture we ordered. They even sent us a letter telling us that the final payment as now due because our furniture was now 4 weeks away from being delivered.
Cresta now had Natuzzi's courtcase to pay, so they decided to get innocent customers to pay. How low can you get? We saved very hard to get money together to buy furniture. Now that the breadwinner in our family is unemployed, we have one consulation: Cresta has gone into liquidation
I don't suppose it wlll be too long before they set up business again. Unlike us, struggling to make ends meet with no hope of saving up!
I would like to know where our money has gone? Not to Natuzzi! Perhaps the retired directors from Cresta need something to live on.

Lancashire Evening Post: Published Date:
30 January 2010
By Matthew Squires

Furious customers who paid out thousands of pounds for new furniture have been left in limbo because of a row between a Preston firm and its supplier.

Italian company Natuzzi is involved in a long running dispute with Ribbleton-based company Cresta – leaving customers out of pocket. Now, after paying up to £3, 100 for the goods, customers have received a letter from Natuzzi saying they may never receive them.

The row centres over allegations of price fixing made by Cresta about Natuzzi and subsequent ongoing high court action.

College lecturer Paul Jones, 32, from Penwortham, is among the customers who has not received his furniture.

He staged a four-hour sit-in protest at the Cresta store after waiting more than 20 weeks for his £1, 150 of furniture.

He said: "On September 12 I went to Cresta and purchased a three-seater sofa and a single chair. They estimated that the delivery date would be December 19 and I was assured that it would be before Christmas."

After it failed to show up on that date, he was told bad weather had affected deliveries and he would have his goods by the middle of January.

But on January 8 he got the letter from Natuzzi. He rang Cresta again
who insisted the furniture would arrive within seven days.

"It didn't add up so I went into the store and there were two other customers there with the same letter, very irate."

"My problem is not with Natuzzi, my contract is with Cresta. The most frustrating thing is they keep saying my furniture is going to come when I have a letter from the maker saying it isn't."

Another customer, Brian Wareing, 57, from Bamber Bridge, bought almost £2, 000 worth of Natuzzi goods in August last year.

He said: "As soon as July comes the bank will be asking us to pay the money for the suite and we won't have any goods the way it is looking."

Cresta has apologised and says the problem has been caused by a dispute between the firms after it refused to sell Natuzzi furniture at pre-fixed higher prices.

High Court action, and reporting Natuzzi to the Office of Fair Trading, has led to orders being delayed, the company claims.

A spokesman said: "Cresta is currently still working to reach a settlement with Natuzzi which it hopes will result in outstanding deliveries being made and some compensation to customers who have waited."

A spokesman for Natuzzi said: "The court will deal with all matters raised, including any allegations of resale price maintenance – allegations that Natuzzi are vigorously defending against."

Jim Potts, Lancashire's chief trading standards officer, said: "Clearly while it is laudable they are seeking to sell furniture at a good price, at the end of the day if they have a contract to sell furniture at a certain price, it remains the responsibility of Cresta to make sure they either get the goods for customers or refund them in the event of non-supply." :( :( :( WHY TAKE CUSTOMERS ORDERS AND MONEY WHEN YOU CRESTA KNEW YOU HAD A PROBLEM AND THE CUSTOMERS WOULDN'T GET THERE SOFAS! CRESTA MADE THIS PROBLEM BIGGER JUST TO GIVE BAD PRESS TO NATUZZI!

Ive been following this story with some interest as I am a past customer of Cresta, and would recommend them to anyone for good friendly service and they are very keen to do a deal with you.

I didnt buy Natuzzi from them as I had heard so many bad reports about the structure under the 'beautiful' leather and seen so many negative reports about their lousy after-care service.

Anyway, as a consumer, I think we should all be standing up and asking why the authorities arent investigating and fining Natuzzi big-style. The reports Ive read say that the evidence given to the authorities includes secret tape-recordings of their Managing Director threatening sanctions if the store doesnt do as its told and only sell at cost times a factor of 3.1.

Come on citizens, lets show the big retail giants that people power rules...

So you think my recommend is silly?

Ok lets go thro it again for the slower people...

1. Natuzzi get sued in the UK Supreme Court for illegal price-fixing

2. The evidence is emails and secret tape-recordings of their UK MD and UK Country Manager issuing threats to close the account of a retailer who would not play ball

3. This evidence is handed over to the UK Office of Fair Trading

4. They are also reported to:
a) The US SEC
b) The US Dept of Justice
c) The Bundeskartellampt (German
Competition authorities)
d) The Autorita Garante della
Concorrenza e del Mercato
Italian competition
authorities)

5. Within 24 hours, their US
President resigns suddenly. No
comment from Natuzzi. No
announcement of a replacement

6. The fines for illegal price-
fixing are 10% of global
turnover. $66m ! And thats just the UK, never mind the SEC penalties for misleading SEC filings, or the US Dept of Justice extraditing Italian Directors (what price amanda knox treatment now?)

And you know what? How come they arent counter-suing these guys? If they are innocent, why arent they saying so>>
And you still think my recommend is silly? Then I suggest you put your money into Natuzzi buddy, as well as putting your life savings on the next horse to run at Kentucky!
Share price isnt all about value, its about public perception. This company didnt play by the rules, so it can expect to get hurt. the fact its Italian right now is just unlucky cos the average US citizen aint feeling so good about Italy right now.

Sentiment : Strong Sell

check this out, www.retail-week.com reported today;

December 4, 2009
Upmarket furniture retailer Natuzzi has denied involvement in alleged price fixing, for which it has been reported to the Office of Fair Trading.
The Italian-based retailer has been reported by independent Preston furniture retailer Cresta. The indie store claims Natuzzi tried to prevent it from selling goods more cheaply than Natuzzi does in its stores.

In a statement Natuzzi said: “The court will deal with all matters raised, including any allegations of resale price maintenance; allegations that Natuzzi are vigorously defending against.”

A Cresta spokesman said: “We will not be bullied into anything by Natuzzi. Consumers should be able to get the best price they can get.”
Cresta, which has been selling Natuzzi goods for 17 years, claims it has taped conversations with Natuzzi which it will pass to the court.

An email from Natuzzi sent on October 12, 2007, by then managing director Nick Moore who is now managing director of Conran Shop, which has been seen by Retail Week, said he wanted Cresta to operate a fixed price policy, with a maximum discount in Sale periods of 20%, to match its own policy.

The Natuzzi executive wrote:
“I would ask you do the same. It is obviously not in our interests to get into a price war!”

Cresta has been granted an injunction preventing Natuzzi from drawing on its bank guarantee at present.
The OFT would not comment and Moore was unavailable.

http://www.retail-week.com/retail-sectors/home-and-diy/furniture/natuzzi-accused-in-price-fixing-case/5008548.article

Hey RobMarc

Which bit of fixed-price scam do you not understand buddy? The whole point of the scam is that you CANT negotiate, because Natuzzi operates a fixed price list, and all the stores talk to each other so you cant get a redusction by negotiating.

I tried 7 stores and every one called me back later...with exactly the same price!

And hey, have you SEEN the inside of a natuzzi sofa, and the chipboard and pallet wood inside? Search Natuzzi on this site and see the level of complaint they get!

Live free or Die!

You get what you pay for. And if you want NATUZZI quality you're going to have to pay for it. Bottom line.

Become a better negotiator and you won't have these issues.

Bought a recliner for 3000 Euro approx, 5 engineers visits nothing fixed, pieces falling when it isn't even sat on, honestly the worst piece of crap I have ever bought from a company that should not be allowed rot trade I. the U.K. given no respect for Consumer Rights Act.

I have a Natuzzi sectional sofa bed with 2 recliner , the motor in one recliner is gone is this cover under your warrantee

called three times the store for a service ,finally they send an inspector and it is 1 month and no answer

sofa id is

2021/[protected]/001

You should all know that its been reported today that;
'Cary Benson has resigned as president of Natuzzi Americas, a spokeswoman for the Italy-based upholstery manufacturer confirmed. The company has not announced a replacement. Officials could not immediately be reached for comment.'

http://www.furnituretoday.com/article/395177Cary_Benson_resigns_as_president_of_Natuzzi_Americas.php

How convenient not having ANY Officials available for comment. Couldn't possibly be because Natuzzi have been reported to the SEc, and the US Dept of Justice and the UK's Office of Fair Trading, facing potential fines which could total up to $200m, and extradition and imprisonment for Italian directors? Resigning does not escape from a jail sentence or at least it shouldn't!