Menu
Write a review
File a complaint
Mr. Cooper

Mr. Cooper review: unethical ( 3 comments)

D
Author of the review
9:29 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

My mortage has been sold to nation star a few months ago from bank of america, after trying to get a loan modification for 2 years now and turned down several times, they sold my loan, Now that Nation star has it my life is a living Hell they wont stop calling me starting at 8 am asking when im going to pay it, I paid in full last month and they called on january 31 st, I told them they would be reciving the intire payment today in the mail, He asked what i sent then told me i was $10 dollars short ? I told him to put it on my next months statement, So at the end of the conversation he asked when they will recive my febuary payment ?What i said today is january 31 st why would you be asking for febuarys payment now ? I told him to call me tommorow, these people will harass you till the day you die, they are just horrible to deal with, Hopefully some one will see these complaints and do something about these banks, Duane Dunn

3 comments
Add a comment
G
G
goat boy
Rockford, US
Send a message
May 02, 2011 5:55 pm UTC

From April 2011 to May 2011 there was a $76.08 increase in our mortage payment with NO notifaction to us about the raise. Also they put on a $34000.00 additional to our principal balance without letting us know. How can they get away with this sort of nonsense? I am retired and tring to make ends meet but NationStar keeps milking me and noone seems to give a dam. Why?

C
C
carver1
US
Send a message
Oct 02, 2012 7:17 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

this is how muckh of our tax money they got
Nationstar Mortgage LLC Mortgage Servicer -$55, 643, 271 $55, 643, 271 $0 $0 $0 $0

so how do i as a tax payer owe them any thing
as a tax payer they owe me

R
R
Ramsey735
Cambridge, US
Send a message
Oct 13, 2012 1:11 pm UTC

Nationstar Mortgage as of today Oct 13th 2012, has a
BBB rating of A+...I cannot imagine why!

My bank failed this spring and N'star took over my mortgage. Nothing has been correct since day one. They got the payment amount wrong and it took forever to clear it up. Then they declared that our homeowner's insurance was not in effect and dumped a plan that they called "escrow" on us...which turned out to be insurance on the property that they will forcibly sell you (by adding to your monthly payment). Funny, they had demanded proof of insurance, which was sent, when they contacted us for the first time. I totally agree with the poster who said that they never return calls. I'm kinda stuck with them for a few more months, but I'd never pick them if I needed financial help. Their bookkeeping and customer service are shameful.

More Mr. Cooper reviews & complaints

Mr. Cooper - former employee spills secrets 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cooper - Fraud and scam 83
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cooper - class action lawsuit 45
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Mr. Cooper reviews and complaints
  1. Mr. Cooper Contacts

  2. Mr. Cooper phone numbers
    Click up if you have successfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number 15 15 users reported that they have successfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number 437 437 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number
    Click up if you have successfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number 8 8 users reported that they have successfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number 25 25 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number
    Refinancing
    Click up if you have successfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number 0 0 users reported that they have successfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number
    Click up if you have successfully reached Mr. Cooper by calling 866-964-5282 phone number 0 0 users reported that they have successfully reached Mr. Cooper by calling 866-964-5282 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling 866-964-5282 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Cooper by calling 866-964-5282 phone number
    More phone numbers
  3. Mr. Cooper emails
  4. Mr. Cooper address
    8950 Cypress Waters Blvd, Coppell, Texas, 75019, United States
  5. Mr. Cooper social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
  7. View all Mr. Cooper contacts