Went in to ntb-mavis for an oil change for my 2025 tucson. The staff was unable to get the housing off to replace the filter, they stated they put new oil in the car and i ended up taking it to the dealership because they did not provide the service of the oil change. What is the point in replacing oil and the filter because you do not have the equipment to take the housing off. They should of checked with me first before completng the service since they did not have the equipment. No point in putting fresh oil with a dirty filter.
Claimed loss: 93.49
Desired outcome: 93.49 REFUND BACK SINCE THE SERVICE WAS NOT COMPLETED. I WILL NEVER COME BACK TO THIS PLACE.
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