The complaint has been investigated and
resolved to the customer's satisfactionResolved National Park Reservations — Deception
resolved to the customer's satisfaction
I am planning to visit Yosemite Park in May. I looked at the official site for hotels. When I was ready to book I went back on the net and thought I went to the same site. I ended up at National Park Reservation that sounds official. I followed the instructions for getting a reservation. It said I needed to list my 3 choices for housing and dates. I got a call saying that there was a cancellation at the Curry Village and that it was available immediately. I asked if others were available, but was told they are booked up way in advance. I was quoted a price and that I need to pay a 50% deposit. I thought it was all legitimate. I even told others that I was lucky to get a reservation. I thought it was slightly strange to having everything booked in this economic climate. I was putting info into my garmin for the trip and went to the official site to get address. I decided to check on availablity for the fun of it and if anything was open in the hotel I preferred. I was amazed to find out that all the hotels were available most days in May. I called to change reservation and was told my original reservation was not through them, but through a private company that charged a fee for the reservation. I went to the website. It looked official. I did not see anything about a fee or that they were not official reservation service. If it is there, it is not easily apparent. I went to my confirmation and it did see that there was a fee at the bottom. I hadn't read that before. I called the cancellation number and message did state that they were not the official site and they charged a fee. It would have been nice to know that before making the reservation. I submitted cancellation through the on-line system too. I never talked to anyone except the person who called me. I feel pretty dumb about being suckered in. I have had other problems with bigger companies that this. It almost seems like normal for business to deceive or defraud people. Everyone needs to closely look at bills and credit cards. I continually find charges that have been not authorized or wanted.
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