National Fitness
Reviews and Complaints

They did the same to me. I canceled my card and next thing I know, it's on my credit report. 2 years later, I'm still fighting with them. They don't get any easier to deal with, and they don't get any nicer either. My complaint with them is the following:
I signed a 2 year contract with Ladies Workout Express. A year or so later, I accepted a job in another state and went to Ladies Workout Express to cancel my membership. I signed some forms and was told that I had to give 30 days notice, so I should see one more automatic payment come out of my account. Three automatic payments later, I finally closed that bank account because they wouldn't stop taking my payments. Further, the gym has since closed, and Fitness Financial has now put on my credit report that I owe them $120. I called them to work out the details and they claim I never terminated my contract. Later, in the same conversation, they claimed that I sent them a letter terminating my contract but that my account had already gone to collections by then. I explained to them that I could prove when I moved out of state, and they said that since it's in collections, that doesn't matter anymore. So, I asked if they'd lower the payment amount, even though it's technically them that owes me money, not the other way around. I just want it off my credit report. She put me on hold, then came back and said I could pay them $80 to make it all go away. I offered $50 and explained to them that I have already paid them far more money than they were entitled to. She told me that the $80 is no longer valid and neither is the $120. She said my price has gone up, but she wouldn't tell me how much. I asked to speak to her manager, but she told me her manager doesn't take phone calls. I asked if her manager would return my call. She said she might, but it would take 7-14 days. She wouldn't tell me the manager's name or the manager's boss's name, either. She told me that if I want to get this taken care of, that she is the only person I can talk to.

I am pursuing a complaint against National Fitness Financial for fraudulent consumer practices. I am following the guidelines set out by the Attorney General in my state, Colorado. I suggest that all of you do the same. It is likely I will have to end up working with the Federal Trade Commission as the company is based in Utah. National Fitness practices clearly violates Colorado law and it may violate your state's law also. Log onto your Attorney General's web page and start taking matters into your own hands. If we all act we can put a stop to this so that others do not have this aggravation. Grass Roots Work!
Jean M. Evergreen Colorado

As far as the charges are concerned, contact your bank and dispute the charges.

As for the membership, I would return to the gym with all the information you have, and request a copy of your original contract. Even if your contract is faded, they should have a copy at the gym also.

If worse comes to worse, ask to speak with a Manager.

This fitness centre guys has lessened my respect towards this country.i am from india working in dayton.I have enrolled myself and my mom in this premier fitness .The person at customer care have spoken very sweet to me and got the long list of documents signed without giving me an inkling about the fact that I am siging a 3 yr contract !.
I came to know about it only when I tried to cancel the memebrship since I am moving to a diffent city and my mom is going back to india.
They want proof of address and after providing them they are telling that the adress is insufficient.
I have called them for 2 months and I have sent number of dcouments establishing the fact without any success.
These guys are REALLYYYYYYYYYY BAD BAD BAD

also every time that i try to talk to the manager, it goes like this: okay let's pull up your account. there isn't any account information on here. (enter another member) hey hon have you renewed your membership?' ''no why is it expired?'' ''yes but if you sign up i can give you a really good deal'' ''ok'' ''hey timmy would you take care of her so i can help this fellow out'' and off she goes and my problem is never solved. i totally wish that i had researched this place before i joined but i feel that legal action is in the near future!

I am being charged 15 dollars a month for a return fee on a non-existent bank account. i was also never informed of a 36 month agreement which was filled in after i signed the contract, it was supposed to be 6 months, and was NEVER EVER informed of a three day cancellation option. fortunately they do not have my bank account information and i am going to threaten them with a lawsuit for fraudulent charges because how can they charge me return fees when i never gave them any type of bank account info except for a routing number. how fortunate on my part that the girl was not thorough enough to follow up with the rest of my information.

I am a military wife and i had asked the gym if i could cancel my contract if we had to move they told me not a problem...yea well we got orders to move to Italy and they told me to send in my orders and a copy of my military id so i did. They called me the following day and said that they could not accept my paper work because they were not real military orders well duh i'm not the one that is in the military my husband is. They were very rude and not helpful and wouldn't let me speak to a supervisor or anything to explain my situation...they have the highest complaints in the us and they were also on CNN news I'm just curious to why no one is taking action and they can still get away with screwing people over for money. I STRONGLY recommend that no one sign anything and do NOT give them your bank info i had to change mine because i will be damned if they get another dime from me i would not wish this upon my worst enemy I'm sorry for anyone else that is going through this.

My husband who is only 26 was diagnosed with a heart problem. We know longer can afford the membership and they told me if it was me I could get out of it but since it is not they will not work with me. I think this company is the worst I have ever delt with.

I too was scammed into a contract with Premier Ladies Fitness for 3 YEARS and was NEVER told it was 3 YEARS...only ONE year. Nor did they EVER mention that I had only 3 DAYS to cancel if I changed my mind! I told the lady at the Huber Heights branch that I wasn't sure if I'd have the gas money to drive out there regularly to workout and might have to cancel. She said it would be 'no problem' and that I could 'cancel anytime'. Nope. Two weeks after signing on with them, I tried to cancel. She said I hadn't met the '3 day time limit' for canceling and I was now obligated to 3 YEARS of payments! WTF! She KNEW she was scamming me! That old bag had NO CONSCIENCE! That was back in 2007. I paid off my 3 years...finally. But I STRONGLY WARN anyone from dealing with Premier Ladies Fitness (especially the Huber Heights, OH branch), National Fitness (their finance company...lying [censored]bags...ALL of them! Even you 'mamab' up there!) They are all one gigantic SCAM!

I only signed up for one year membership
I canceled it too with a letter and personal visit in the gym
I never used their service for the whole year I was paying for it because I hated their creepy stalking trainers.
I never signed up for an auto renewal.

and GUESS WHAT?!

after my one year of membership I am hoping they will be done with me and I will be done with them.
but another year passed by I found out, they were still charging my credit card. WTF?!
They said I have an auto renewal which I NEVER AGREED to sign.
I was also never told most of the things that was on the contract.

I sent another letter saying that I am canceling my membership with the gym and I would never want to do business with them again. I closed my account. then I receive another letter from them asking me to pay this last month, f.
I'm definitely going to Lawyer up after this. I think everyone should instead of losing money over their stupid lies why not spend money to get the attention of the legal court about this business.

I'm pretty sure they are still running since noone dared to bring this to attention. I cannot believe there are businesses like this. This National Fitness company claims to "help" their clients make a lifestyle change but the only thing they do is to make a financial mess out of their client's lives. I hope Better Business Beauru or the law enforcement would take a look at this company and stop them from withholding important information with their clients. Stop them from scamming their clients and potential clients to sign this awful contract. (I did feel like I signed a contract with the devil)

I also hope that the higher authorities of this company should take a look at this issue and how they look like a total [censor]...

I have the same bad experience. I tried many time to cancel the membership due to relocation.

I faxed all info. that they wanted. They still calling and sending mail trying to collect the fee. I had no choice but to close my bank account.

They ignore the document and ignore cancellation notice. They are sending threatenning letters. I just want them to stop. And yes, I called many time and they were very rude every single time. I tried to be polite but they are simply ignore me and gave me a run around. They are a dishonest organization. I hate them very much.

I did not make the mistake of signing any contract, but did experience the rudeness and ignorance of the staff. I wound up here looking for a corporate number which will obviously do no good. I signed up for the chance to win a free month or a $50 gift card for pizza (I hoped for the pizza). As luck would have it, I won the free month. That was in October. So I went, and since I have heard of the scandalous way these places work and didn't sign any contract. I was badgered all month. My friend who came with me was harassed. Well last night I received a phone call about winning a free month and that I should come in at 3 to set it up. I showed up and the insolent little jerk who set me up the first time informed me that I wasn't eligible. He had given a new employee slips to call people for training purposes, they weren't marked and the new guy didn't know that I wasn't eligible. So I wasted my time, gas and energy for this guy to inform me that I had ample time to utilize their facility and that I wouldn't be allowed to abuse their facility. He proceeded to accuse me of submitting more entries after I submitted the first one. Couldn't even offer an apology for the misunderstanding, had to be accusatory. I haven't been in that neighborhood since the last time I was at that gym. I wasn't impressed enough the first time to go out of my way to try again. But, when THEY called me, I figured why not take advantage. I don't use banks and won't sign without reading so there is no way for them to take my money. Guess what it boils down to is they are generally jerks from the bottom to the top, and wasting your time with them in any sense will just lead to headaches, and emptied bank accounts if you sign anything.

i need some help..i have no idea what to do, the supervisor at the ladies premier told me if i would like to make a family membership, and i said i might have some sister in laws that would like to join, but i have to ask them first. she said ok not a problem and if they do not want to we will stop the family membership and do a single membership...so now so far 2 months have past and they are charging me $66 for a family membership instead of $33 for a single. the 1st day i actually joined she said she would get that fixed! and she keeps giving me excuses...i cant afford to be paying 66 a month! I REALLY NEED HELP! WHAT COULD I DO?

Hello, I work for National Fitness Center in Knoxville, TN. I have also been a member for nine years before my employment a month ago. To my knowledge LaGrande, the National Fitness Center you speak of is not affiliated with our nine locations in and around Knoxville, TN. That is assuming of course you are talking about a location out of state of Tennessee. National Fitness center in Knoxville, TN is also not a franchise. I do however sympathize with cancelling your account. You should not be penalized for a gym to go out of business. On the back of our membership agreement in bold typing it talks about about a gym closing and you not having to pay any more monthly dues as long as your are not in 35 miles of IPFA gyms.

A franchise of National Fitness Center went out of business where my wife and I were members about 2 months ago...she had been signed up to take personal training sessions for 6 months and the gym closed about 3 months into our agreement...we paid 1st and last months fees for training for her...1 month after starting her trainer quit...it took a month for them to assign her a new one (even though they auto draft our payments)...then finally after another month of training the gym closes...we have over $300.00 invested there, and now we're told that because that business was a franchise, and it went bankrupt, there is no more money to be refunded. National Fitness Headquarters in Knoxville, TN says they aren't responsible. BOYCOT NATIONAL FITNESS CENTERS! They will screw you over!

I am in the process of canceling my account, because I moved from Colorado to Tennessee. I mail out everything I was suppose to mail out to prove I had moved in august of 2008 and was charged in Sept I figured they must not have received my information yet. I was again charged in Oct so I called and was told they never received my information so I faxed the information then they said they didn't receive my fax, so I re-faxed it which was a copy of a credit card statement with my address and a date on it and they said that wasn't enough, I asked to speak to a supervisor and was put on hold for 45 minutes then someone picked up and click hung up on me. I'm still trying to get this taken care of, this company is committing fraud, scamming and lying. If anyone wants me to take part in a class action law suit email me, this company needs to be held accountable for its actions.

I fully agree that this is an unethical company. My daughter and I both had memberships. I had knee surgery and called to find out what to do. They told me to go online and write a letter and to tell the manager of the site. I did both but they continued to auto charge my credit card. The manager of the site said that I needed to call National Fitness. They acknowledge that the notes are in the account but won't do anything about it. I didn't have the energy to argue so in January I paid both accounts in full, sent a notice to cancel and spoke live with a representative who gave me a "confirmation number" that the accounts were both closed. The contracts termed in January anyway. I asked if I needed to do anything else and she said no. But they are still charging me!. I just got off the phone. The "supervisor" was rude and not at all helpful. She told me I auto renewed. Can you beleive this? How many times do you have to notify them of cancellation before it is cancelled?

I share similar experiences with Ladies Workout Express. I incurred a serious back injury Aug 07. I have been trying to cancel my membership since Nov 07. I have submitted several notes from different doctors indicating I could no longer maintain my membership due to my injury and I was NOT to use their equipment. They still will not cancel my contract. After talking at length with a bank officer about this situation I blocked my account. Now I am receiving letters and phone calls. I told them I will make every effort to spread the word about their unethical practices. Hopefully others will not get caught in their "trap." You would think they would not want me at their club due to liability issues and the possibility of further injury from their negligence! Personally I don't think anyone at these "workout" establishments have any in depth training such as exercise physiology that would permit them to tailor an exercise program without further injury.

I could write a book with how much I agree that National fitness is not on the up and up. I sent a cancellation notice in December 2006 (due to medical reasons). I literally just got off of the telephone nowtofday 12/28/2007 because I failed to "send a medical notice ( which is not even listed in the contract ), I cannot get a refund after they kept illegally debiting my account. On top of that the club went out of business in august and they tried to keep billing me- I blocked them and they began calling daily and called someone who was on my emergency contact list to "collect money" that I allegely owed. NEVER EVER Deal with these slime balls and DO NOT LET anyone ever debit money out of your checking account.

Sounds like you work for them Janette. You couldn't be farther from the truth

I dealt with National Fitness on two occasions when trying to cancel a gym membership, they were very helpful and understanding of my situation.