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CB Airport Parking and Transportation National Express Group Complaints #2-21
National Express Group

National Express Group review: Driver and being charged £30 for 2 pieces of hand luggage

L
Author of the review
4:11 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

We were charged £30 for two pieces of hand luggage despite us disputing being charged. We were told we would have to pay or be left behind. I required medical intervention on the flight so I didn't feel 100%. The driver drove erratically during our journey so I didn't feel safe using the bathroom. Further more I was woken from my sleep suddenly due to the driver mounting the kerb during our journey which my husband and daughter witnessed..
I would like a refund and the driver spoken to as necessary.

Claimed loss: £30 charge for hand luggage

Desired outcome: Return to Leicester from Gatwick Airport

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National Express Group is ranked 1 among 12 companies in the Airport Parking and Transportation category
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