Park'N Fly Vancouver

Feb.24, 2022 - March 03, 2022 Our new truck was left in the care of Park'N Fly Vancouver. While we were on vacation we were notified by our trucks app that numerous doors were being opened and closed on different days. We looked at our app and noticed that our truck was driven 3 separate times (Feb 24, March 01&02), once by a third party that we did not authorize. On these 3 occurrences our truck was driven unprofessionally; harsh cornering and acceleration, this was shown in our app as well. We called Park'N Fly right away on March.2nd and spoke to a rep who's first words were "uhh, hello, what's up?", when asked why our truck was driven offsite to be detailed the response we received was "oh, we just needed to clean it up a bit", as there was no communication that this would be done off the Park'N Fly lot. When we returned on March 03, 2022 and requested to speak to a manager about this situation, Raj was kinda sorry and said that they did not charge us for the detail as a courtesy, but they also did not complete the job that was expected upon our arrival. We explained our frustration and mental anguish on vacation about having our truck driven harshly and unprofessionally and about the third party not being authorized to drive our truck. At this point one of the employees, whom removed his mask, laughed at us and walked away. He then tried to say he did not but his manager was right there and apologized for him. After reluctantly paying for the parking we left and followed up with Raj via email a few days later. He stated "we're still looking into it and we'll give you your money back", and said they were continuing the investigation and offered a refund for the parking. This has caused a lot of stress to our mental health, not only while we were on vacation but after as well. We could not imagine what could have happened to our truck and what would follow if something did.