National Detail Pros
reviews and complaints

False Advertisement! I bought a service for my husband on 6/16/23 for fathers day At time of booking, I scheduled him for Saturday, 6/24/23 arrival between 8am - 11am. I received a confirmation, but when the person wasn't here by 10:50am on Sat. I requested an ETA. The tech texted my husband back and said the company messed up the booking and double booked him and he could not come on Saturday anymore. You'd think they would have known they were double booked sooner with a week's notice vs 5 mins before the scheduled arrival time. They confirmed via text they would come early Sunday 6/25/23 instead. Then they texted they couldn't come until later in the afternoon on Sunday (which did not work for us). So they tried to move us to another day, Monday 6/26/23 which will be difficult for us to trust they will show up on time before we need the car. This has been a horrible experience. NEVER again! I've requested a refund since they cannot honor our agreed upon time and it keeps getting pushed out. No response on the refund request yet. This is not an honest way to do business.

I had a really bad experience with National Detail Pros. They were supposed to arrive at my house at a certain time, but they showed up almost an hour late. This caused me a lot of stress because I had to find another way to pick up my grandchildren from school. When they finally arrived, they didn't do a very good job cleaning the inside of my car. They even charged me extra for something that should have been included in the original price.

To make matters worse, they took my car to a car wash to finish the work. It's been almost 7 hours since they started working on my car, and it's still not done. I tried to complain on their website, but my complaint wouldn't post. It's like they don't even care about their customers.

I will never use National Detail Pros again, and I strongly advise anyone thinking about using them to look elsewhere. This was a complete waste of my time and money.

I recently decided to give National Detail Pros a try and hired them to detail my 2001 Suzuki Swift. I found their website online and made an appointment through their easy-to-use online booking system. When the day arrived, two young boys showed up in a beat-up van. At first, I was skeptical about their ability to do a good job, but I decided to keep an open mind and give them a chance.

The boys started out well enough, but things quickly went downhill from there. I asked them to redo several things, but it became clear that they were in over their heads. To make matters worse, the older boy asked me to sign on his cell phone to "prove he was there." I made an X, but I was not impressed with their professionalism.

After the disappointing experience, I gave National Detail Pros the lowest rating possible. To my surprise, a lady named Vanessa emailed me back and said that they would correct their mistakes. However, I knew better. Vanessa claimed to be a manager, but she was not helpful at all. She insisted that the two boys were experienced, but it was obvious that they were not. Instead of taking responsibility for their poor work, Vanessa blamed and insulted me. I was not able to get my money back, and I felt like I had been scammed.

To make matters worse, the boys not only botched the job, but they also ruined the finish on my painted bumpers. It was a disaster, and I had to spend the better part of the weekend detailing the car myself. As someone who used to own a restoration shop, I know how to detail a car, and I was extremely disappointed with National Detail Pros' work.

In the end, Vanessa essentially stole $384 from me, and I would not recommend National Detail Pros to anyone. They are a franchise, and I doubt that Vanessa has ever met most of her franchisees. If you want to avoid a similar experience, I suggest that you only hire local, privately owned detail experts so that you can actually see their work. Don't waste your time and money on National Detail Pros.

OMG, I had the WORST experience with National Detail Pros! Their customer service is TERRIBLE! They don't even have real employees, just contractors. I mean, I guess that's fine, but they totally screwed me over. I paid for the most expensive package, but they told the contractor I only paid for the cheapest one. Like, seriously? They're just trying to save money at my expense.

When I tried to contact them about the issue, their customer service was a JOKE. And don't even get me started on the management. They were no better. It's like they don't care about their customers at all. We work hard for our money, and we shouldn't be taken advantage of like this.

And to top it all off, they did a TERRIBLE job on my car. They kept talking about my seats, but they left brake dust all over my tires and dirt in between the seats and cup holders. It was a DISASTER. I should have just gone to Quick Quack. They would have done a better job for only $20!

If you don't believe me, just look up their reviews online. They have a 1 out of 5 rating on almost every site. The only good reviews are the fake ones on their own website. You won't find any real ones anywhere else. It's a total scam.

I even have videos of me cleaning up the dirt and dust they left behind, but they're too big to upload. If you're in the same boat as me, please reach out to me. I'm trying to start a class action lawsuit against them since they won't give me a refund. There are so many other people out there just like me who have been ripped off by National Detail Pros. Don't make the same mistake I did. Stay far away from them!

HORRIBLE CUSTOMER SERVICE! National Detail Pros hires contractors to come out, not actual employees. That is ok, however, I purchased the most expensive package and they related to the contractor that I paid the lowest package, I guess to save money? However, they did me, the customer wrong, and they undercut the contractor. When contacting them to let them know about the issue, I received the worst customer service and management was NO BETTER! We work hard, all of us, not to be taken advantage of by people like this! I WOULD USE SOMEONE ELSE - DO NOT BOOK WITH THEM, YOU WILL REGRET IT!

I recently had an encounter with National Detail Pros, and I must say it was quite disappointing. When I reached out to them and placed an order for their services, I was extremely excited and looking forward to the final results. Unfortunately, that didn't happen. To my surprise, they had to cancel the order, citing that they couldn't provide their service in my current location. Understandably, I was quite frustrated as I had already made plans to accommodate their service.

Even though Vanessa mentioned that they were sorry for the inconvenience, I couldn't help but feel disappointed by their lack of professionalism. It made me wonder why they would take an order that they had no capability of fulfilling in the first place. I know very well that I'm not the only one in this kind of situation, and I would highly advise anyone thinking of reaching out to National Detail Pros to be careful and ensure that they cover all the necessary details before choosing to work with them.

In summary, I would advise everyone to stay away from this company as it will only end up causing you headaches. Take your time and find a professional detailer who understands the importance of keeping their word and delivering quality services. Thank you for reading, and I hope that my experience gives you insight into what you can expect from National Detail Pros.

I unfortunately had a negative experience with National Detail Pros. I had hired them to complete a detailing job on my car, but they didn't finish the job to my satisfaction. I reached out to their customer service team and had a disappointing interaction. The representative I spoke with was unhelpful, and it only added to my frustration with the service I received on-site.

To make matters worse, the job still wasn't done to my satisfaction and I received a threatening message from the company stating they would put a lien on my car. This was incredibly concerning and certainly not a way to treat a paying customer.

After doing some research, I discovered that National Detail Pros act as a middle man. This means that they do not have control over the quality of work or the individuals they hire for jobs. This is troublesome as it means there is a lack of accountability when issues do arise. I feel like I was misled when choosing to hire them.

One thing I also noticed was how difficult it was to find reviews for their company. Their website has glowing reviews, but I am skeptical of their authenticity. It is important for a business to have transparent reviews so that potential customers can make informed decisions about what they can expect.

Overall, my experience with National Detail Pros was unpleasant and I would not recommend them to others. The lack of accountability and poor customer service make me question the legitimacy of their business.

My experience with National Detail Pros was less than satisfactory when I had them detail my RV. Although I thought their website was user-friendly and they had a convenient scheduling process, I was disappointed with the end results. During the detailing process, I noticed that the detailer left wax on a large area, which led to me contacting the customer service department for help. Unfortunately, I didn't receive the support I expected, which left me feeling frustrated and dissatisfied with my purchase.

To make matters worse, the detailer also damaged decals on my RV in two separate spots, which only added to my frustration with the service. After contacting customer service and not receiving a solution that left me feeling satisfied, the original detailer came back to try and fix the issue but unfortunately left more wax on my RV, something I only noticed the next day when it was fully dried. This made me realize that my $698 investment was a waste and that the job would have to be done again by someone else.

My biggest disappointment with National Detail Pros was the customer service. Their representatives spoke to me as if I was at fault for not catching the issue earlier, and instead of taking the blame for their mishap, they left me feeling as if the burden of their mistake was on me. I understand that things can go wrong during a detailing process; I would have been much more willing to work with them had they shown professionalism and taken ownership of their mistake.

Based on this experience, I cannot recommend National Detail Pros, and I would advise you to be wary of their service.

My experience with National Detail Pros was far from pleasant. Despite scheduling my appointment five days ahead of time, the individual who was supposed to arrive at my home to detail my car texted me the night before to cancel due to a last minute appointment. While I understand that unexpected emergencies can come up, it was still an inconvenience to have to reschedule for a later date.

However, the real problem came when I attempted to cancel my appointment altogether after being informed of the cancellation. Despite only being minutes since I had scheduled the cancellation, I was charged a cancellation fee. I reached out to the company again to inquire about the fee, and was met with a very disrespectful response from the lady on the other end of the phone.

I requested to speak with her supervisor, and was shocked to learn that she was the supervisor. It was clear that National Detail Pros did not value customer service, and as of now, I still have not been reimbursed for the cancellation fee. Overall, while the initial scheduling process may have been easy, the subsequent experience with the company was far from satisfactory.

I recently had an experience with National Detail Pros and felt compelled to share my thoughts. I ordered a wash, wax, and wheel polish for my 2016 motorhome, and while the wash and wax were satisfactory, I was let down by the wheel polish. To make matters worse, the wheels came out looking worse than when the technician first started. I paid $90 per wheel, but the residue from the chemical used on them produced unsightly streaks on the aluminum and etched the wheels. I was very disappointed with the final result.

When I contacted a representative to share my concerns, I was informed that only the same technician who caused the issue could come back to fix them. However, I was not keen on the same tech coming back to my property and risking further damage. As a brand, National Detail Pros claim that customer satisfaction is their utmost priority, but my experience left me feeling quite unsatisfied. The website promised that exceptional service would be delivered, but I do not feel that I received it.

As a result of this experience, I had to pay someone else to fix the wheels - an additional expense and inconvenience that could have been avoided if the original technician had performed the job satisfactorily. I hope that National Detail Pros can rectify this issue and ensure that their customers receive the quality service they promise.

When we hired National Detail Pros, we were hopeful for a thorough and professional job. Unfortunately, our experience with this company was far from satisfactory. We paid more than $800 for a full vehicle detail, including interior, exterior, and engine detailing, but none of these tasks were completed to our satisfaction.

We had several issues with the service provider who came to our home. Not only did they refuse to identify themselves by their last name, but they also failed to honor our requests. We repeatedly asked them to refrain from smoking around our car and leaving cigarette butts in our yard, but they continued to do so without regard to our concerns. To make matters worse, the detailer spent less than half an hour on our vehicle before stopping to wash their own car in our driveway. They left the water hose running and acted as if they were at their own home, not ours.

Despite National Detail Pros' claims of a near-5-star rating on their website, our experience was anything but satisfactory. We found a host of negative reviews online, which confirmed that we were not alone in our disappointment. It is a shame that this company cannot live up to basic customer service expectations.

We attempted to communicate our concerns to their manager, but they were entirely unhelpful and did not seem to care about our complaints. We hope that other customers will not make the same mistake as we did by trusting this unprofessional and negligent company.

In conclusion, we have posted photos online to show how woefully inadequate National Detail Pros' detailing services are. We strongly advise against using this company and recommend that you find a more reputable and trustworthy provider.

I recently had an unfortunate experience with National Detail Pros (nationaldetailpros.com) that left me feeling frustrated and scammed. After scheduling a surprise detailing for my husband's Raptor and confirming an appointment for 8am, I had to cancel due to illness the day before the appointment. I canceled both online and on my phone and asked for the technician to call me the following week to reschedule. However, I was shocked to find that they had charged my visa almost $300.00 dollars for work that had not been done or even rescheduled yet. The technician then began harassing me with texts and calls, even though I was still sick.

I decided to read reviews about National Detail Pros and found that many others had similar experiences. The company seemed to lack integrity and was not transparent about their policies and charges. I promptly called to have the charge reversed, but the representative was uncooperative and I had to dispute it on my visa. To my dismay, the following day there was an additional cancellation charge of a hundred bucks on my visa that I had to fight.

Based on my experience, I would not recommend National Detail Pros unless you enjoy frustration and being scammed. It's important to thoroughly research and read reviews before scheduling any services, especially with a company that lacks transparency.

My experience with National Detail Pros was not a positive one. I had my doubts when two young guys showed up claiming to have years of experience in car detailing. Upon further inspection, they looked like teenagers and their work showed it. Even the older guy complimented my car’s good condition, which I keep immaculate. The top and one fender were repainted 12 years ago after my daughter damaged them, but the rest of the car did not need extensive work. I did not ask for any buffing, but they went ahead and did it themselves, leaving visible swirl marks. They also did not shampoo the carpets and upholstery as requested. To my surprise, they put some kind of shiny material on my bumpers, which I’ve been unable to remove. When I refused to have them come back, Vanessa, the manager, accused me of being dishonest and not knowing anything about detailing. But with my experience restoring cars from the ground up, I can say for sure it was a sloppy job. Overall, I would not recommend this company, and especially not Vanessa, who I found to be unhelpful and dishonest.

I recently had a horrible experience with National Detail Pros Inc. when I hired them to do a Wash & Wax using a paste wax and a Roof Clean with sealant on my 1-year old camper. Unfortunately, they did a poor job and left dirt on the vehicle. When I contacted them about the issue and sent pictures, videos and audio to prove my point, they took the detailer's word over mine and insisted I pay more to remove the dirt, which they claimed was oxidation.

Despite my efforts to negotiate and avoid being charged for their mistake, Chris, the Manager, refused to budge and instead charged me the full amount. He even went as far as accusing me of bashing him for trying to resolve the situation.

To make matters worse, they didn't even attempt to acknowledge the service they failed to complete and charged the full amount, including it. After much back and forth, including my suggestion for them to redo the work, Chris finally offered a guarantee of "doing a good job." However, I remained unsatisfied with their lack of detail and requested a refund or discount, to which he responded with a mere $50 credit, far from the hundreds I had paid.

Aside from this disappointing experience, the damage incurred on my camper added insult to injury. Despite my efforts to get information from them, they refused, prompting me to file a claim with my insurance company against them.

I urge anyone considering their service to read reviews from the Better Business Bureau, as it seems to be a common occurrence for the company to commit such mistakes. As proof of their inadequate service, I even included a photo where a white swipe on the left came from my own rag after they finished.

My experience with National Detail Pros was extremely disappointing. I had requested a full detail, roof cleaning and sealing, rainx application to windshield, and tire and rim shining for my RV. The technician was supposed to arrive at 9am but didn't show up until 12:15pm due to a vehicle breakdown. He didn't have any roof sealer, which is a basic requirement for this service. Furthermore, he took a 2-hour lunch break, leaving us waiting when we had already informed the company that we were on a tight schedule.

When he finally returned, he spent most of his time on his phone despite agreeing to finish the job that day. He even caused significant damage by using rubbing compound on the Diamond Shield protectant, which the company claims their technicians know how to work with. Diamond Shield's product documentation explicitly stated that their product should not come into contact with this type of product or use a buffing wheel on it. As a result, I ended up with a $2500 bill to have the damaged Diamond Shield completely removed from the coach.

The next day, the technician didn't arrive until 10am after we had been waiting and calling endlessly. We had to argue with him for an hour, and he tried to remove the product from the Diamond Shield without success. National Detail Pros insisted that we pay the full amount, even though we had not signed off on the work, and it was not completed to our satisfaction.

We have video evidence of the technician's lack of experience and family and neighbor witnesses who can testify to the events that occurred. We also have a full text message conversation with National Detail Pros that proves they knew they were in the wrong.

National Detail Pros' customer service was nonexistent, and they refused to take responsibility for their technician's mishandling of the job. I would strongly advise against using their services.

I recently had an encounter with National Detail Pros, and I must say it was quite disappointing. When I reached out to them and placed an order for their services, I was extremely excited and looking forward to the final results. Unfortunately, that didn't happen. To my surprise, they had to cancel the order, citing that they couldn't provide their service in my current location. Understandably, I was quite frustrated as I had already made plans to accommodate their service.

Even though Vanessa mentioned that they were sorry for the inconvenience, I couldn't help but feel disappointed by their lack of professionalism. It made me wonder why they would take an order that they had no capability of fulfilling in the first place. I know very well that I'm not the only one in this kind of situation, and I would highly advise anyone thinking of reaching out to National Detail Pros to be careful and ensure that they cover all the necessary details before choosing to work with them.

In summary, I would advise everyone to stay away from this company as it will only end up causing you headaches. Take your time and find a professional detailer who understands the importance of keeping their word and delivering quality services. Thank you for reading, and I hope that my experience gives you insight into what you can expect from National Detail Pros.

I was really disappointed with National Detail Pros. They were supposed to come and detail my boat and truck on Saturday, but they never showed up. I waited all day for them and they didn't even bother to call and let me know they weren't coming. I had to give them a payment over the phone, which made me feel uneasy, and then they didn't even show up. I was really frustrated and angry.

I ended up having to do the detailing myself with the help of my assistant. We worked hard and got the boat looking perfect. I'm going to do my own F450 on Monday because I don't want to deal with National Detail Pros again. Their service was just awful.

I run a boat shop and I'm always looking for reliable companies to work with. Unfortunately, National Detail Pros is not one of them. I would not recommend them to anyone. They are just a terrible company.

I unfortunately had a negative experience with National Detail Pros. I had hired them to complete a detailing job on my car, but they didn't finish the job to my satisfaction. I reached out to their customer service team and had a disappointing interaction. The representative I spoke with was unhelpful, and it only added to my frustration with the service I received on-site.

To make matters worse, the job still wasn't done to my satisfaction and I received a threatening message from the company stating they would put a lien on my car. This was incredibly concerning and certainly not a way to treat a paying customer.

After doing some research, I discovered that National Detail Pros act as a middle man. This means that they do not have control over the quality of work or the individuals they hire for jobs. This is troublesome as it means there is a lack of accountability when issues do arise. I feel like I was misled when choosing to hire them.

One thing I also noticed was how difficult it was to find reviews for their company. Their website has glowing reviews, but I am skeptical of their authenticity. It is important for a business to have transparent reviews so that potential customers can make informed decisions about what they can expect.

Overall, my experience with National Detail Pros was unpleasant and I would not recommend them to others. The lack of accountability and poor customer service make me question the legitimacy of their business.

My experience with National Detail Pros was less than satisfactory. They arrived two hours later than the scheduled time which caused a major inconvenience for me. To add insult to injury, their cleaning service was almost non-existent as they barely cleaned anything. What's worse is that when I tried to give them feedback on the quality of their service, I was met with hostility and a complete disregard for my concerns. Their customer service skills are in dire need of improvement. Given this experience, I would not recommend National Detail Pros to anyone and do not plan to use their services again in the future.

Recently, I hired a cleaning service to come and detail my 35-ft motorhome from National Detail Pros. Upon their arrival, I was surprised to see that they didn't bring a ladder with them. However, with the assurance that they didn't need it, they proceeded to clean my motorhome. Unfortunately, the end result was not quite up to my expectations. The cleaning job took only 30 minutes and I must say, it wasn't a quality job. The price tag for all this was a whopping $175, which I found quite steep for the service received. I was thoroughly disappointed and wish I had taken the time to read reviews before going with this particular service. Needless to say, I won't be using National Detail Pros again.