SUBMIT A COMPLAINT

Narayana Health / Narayana Hrudayalaya

Narayana Hrudayalaya Ltd

2nd Floor, № 261/A, Bommasandra Industrial Area, Hosur Road
Bengaluru
India - 562158

Customer Service

1860 208 0208(Customer Service) 1 0
+91 787 810 0900(Ahmedabad, Narayana Multispeciality Hospital) 1 0
+91 782 904 2424(Bangalore, Chinmaya Narayana Superspeciality Centre, Indiranagar) 1 0
+91 807 111 2244(Bangalore, Narayana Multispeciality Hospital, HSR Layout) 1 0
+91 807 114 3333(Bangalore, Narayana Multispeciality Hospital, Whitefield) 1 0
+91 953 804 3453(Bangalore, St. Martha's Heart Centre, Sampangi Rama Nagar) 1 0
+91 839 524 2222(Bellary, Jindal Sanjeevani Multispeciality Hospital) 1 0
+91 953 858 9633(Davangere, SS Narayana Heart Centre) 1 0
+91 737 007 3700(Delhi NCR, Dharamshila Narayana Superspeciality Hospital) 1 0
+91 973 900 3028(Dharwad, SDM Narayana Heart Centre) 1 0
+91 343 260 8000(Durgapur, IQ City Narayana Multispeciality Hospital) 1 0
+91 797 007 9700(Gurugram, Narayana Superspeciality Hospital) 1 0
+91 881 108 7770(Guwahati, Narayana Superspeciality Hospital) 1 0
+91 998 373 2222(Jaipur, Narayana Multispeciality Hospital) 1 0
+91 199 227 9311(Jammu, Shri Mata Vaishno Devi Narayana Superspeciality Hospital) 1 0
+91 765 482 4365(Jamshedpur, Brahmananda Narayana Multispeciality Hospital) 1 0
+91 990 172 6726(Kolar, RL Jalappa Narayana Heart Centre) 1 0
+91 983 611 3636(Kolkata, Narayana Multispeciality Hospital, Barasat) 1 0
+91 983 006 4488(Kolkata, Narayana Multispeciality Hospital, Howrah) 1 0
+91 905 167 5050(Kolkata, Narayana Superspeciality Hospital, Howrah) 1 0
+91 333 091 3000(Kolkata, Rabindranath Tagore Surgical Centre, Hiland Park) 1 0
+91 990 333 5544(Kolkata, Rabindranath Tagore International Institute of Cardiac Sciences) 1 0
+91 333 011 5000(Kolkata, Rotary Narayana Eye Hospital, Salt Lake) 1 0
+91 227 122 2333(Mumbai, SRCC Children's Hospital) 1 0
+91 888 445 8890(Mysore, Narayana Multispeciality Hospital) 1 0
+91 882 181 8181(Raipur, MMI Narayana Multispeciality Hospital) 1 0
+91 818 222 1588(Shimoga, Sahyadri Narayana Multispeciality Hospital) 1 0
Ahmedabad, Narayana Multispeciality Hospital
Nr. Chakudiya Mahadev, Rakhial Cross Road, Opp. Rakhial Police Station, Rakhial, Ahmedabad, Gujarat - 380023

Bangalore, Chinmaya Narayana Superspeciality Centre, Indiranagar
CMH Hospital, CMH Road, Defence Colony, Indiranagar 2nd stage, Bangalore, Karnataka - 560038

Bangalore, Mazumdar Shaw Medical Center, Bommasandra
258/A, Bommasandra Industrial Area, Hosur Road, Anekal Taluk, Bangalore, Karnataka - 560099

Bangalore, M S Ramaiah Narayana Heart Centre, M S Ramaiah Nagar
M S Ramaiah Nagar, MSRIT Post, New BEL Road, Mathikere, Devasandra Layout, Bangalore, Karnataka - 560054
 
Bangalore, Narayana Institute of Cardiac Sciences, Bommasandra
258/A, Bommasandra Industrial Area, Anekal Taluk, Hosur Road, Bangalore, Karnataka - 560099
 
Bangalore, Narayana Multispeciality Hospital, HSR Layout
Basant Health Centre Building, No-1, 18th main (Opp.HSR Club), Sector 3, HSR Layout, Bangalore, Karnataka - 560102

Bangalore, Narayana Medical Centre, Langford Town
Building No.9, Langford Road, Civil Station, Hosur Road, Bengaluru, Karnataka - 560025
 
Bangalore, Narayana Multispeciality Clinic, Jayanagar
No.108, Uday House, 30th Cross, 8th B Main Road, 4th Block, Jayanagar, Bangalore, Karnataka - 560011
 
Bangalore, Narayana Multispeciality Hospital, Whitefield
Plot No. 3&4, ITPL Main Road, Sadaramangala Industrial Area, Whitefield, Bangalore, Karnataka - 560066

Bangalore, St. Martha's Heart Centre, Sampangi Rama Nagar
#5 Nrupatunga Road, RBI Colony, Sampangi Rama Nagar, Bangalore, Karnataka - 560001
 
Bellary, Jindal Sanjeevani Multispeciality Hospital
Vijay Vittal Nagar, Toranagallu Sandur, Bellary (District), Karnataka - 583123
 
Davangere, SS Narayana Heart Centre
SSIMS Jnanashankara, NH-4, Bypass Road, Davangere, Karnataka - 577005

Delhi NCR, Dharamshila Narayana Superspeciality Hospital
Vasundhara Enclave, Near New Ashok Nagar Metro Station, Dallupura, New Delhi, Delhi - 110096

Dharwad, SDM Narayana Heart Centre
Sdm College Of Medical Science, Manjushree Nagar, Sattur, Dharwad, Karnataka - 580009

Durgapur, IQ City Narayana Multispeciality Hospital
Sovapur, Bijra Road, Jemua, Durgapur, West Bengal - 713206
 
Gurugram, Narayana Superspeciality Hospital
Plot 3201, Block - V, DLF Phase - III, Nathupur, Sector 24, Gurugram, Haryana - 122002

Guwahati, Narayana Superspeciality Hospital
Tularam Bafna, Civil Hospital complex, Amingoan, Guwahati, Assam - 781031

Jaipur, Narayana Multispeciality Hospital
Sector 28, Kumbha Marg, Pratap Nagar, Sanganer, Jaipur, Rajasthan - 302033

Jammu, Shri Mata Vaishno Devi Narayana Superspeciality Hospital
Kakryal (Village & Post), Katra Tehsil, Reasi District, Jammu & Kashmir - 182320

Jamshedpur, Brahmananda Narayana Multispeciality Hospital
NH-33, Near Pardih Chowk, Tamolia, District Saraikela Kharsawan, Jamshedpur, Jharkhand - 831012

Kolar, RL Jalappa Narayana Heart Centre
Tamaka, SDUMC Campus Road, Kolar, Karnataka - 563101

Kolkata, Narayana Multispeciality Hospital, Barasat
78, Jessore Road ( South), Barasat, 24 Parganas (North), West Bengal - 700127

Kolkata, Narayana Multispeciality Hospital, Howrah
Podrah, Near Chunabati, Andul Road, Howrah, West Bengal - 711109

Kolkata, Narayana Superspeciality Hospital, Howrah
Calcuta, 120/1, Andul Rd, Near Nabanna, Shibpur, Howrah, West Bengal - 711103

Kolkata, Rabindranath Tagore Surgical Centre, Hiland Park
D-52, Sammilani Park, Eastern Metropolitan Bypass, Near Big Bazaar, Hiland Park, Kolkata, West Bengal - 700075

Kolkata, Rabindranath Tagore International Institute of Cardiac Sciences
124, Eastern Metropolitan Bypass, Premises No: 1489, Mukundapur, Kolkata, West Bengal - 700099

Kolkata, Rotary Narayana Eye Hospital, Salt Lake
CN Block, Sector V, Salt Lake City, Kolkata, West Bengal - 700091
 
Mumbai, SRCC Children's Hospital
1-1A, Keshavrao Khadye Marg, Haji Ali, Haji Ali Government Colony, Mahalakshmi, Mumbai, Maharashtra - 400034

Mysore, Narayana Multispeciality Hospital
CAH/1, 3rd Phase, Devanur 2nd Stage, R.S.Naidu Nagar, Mysore, Karnataka - 570019

Raipur, MMI Narayana Multispeciality Hospital
New Dhamtari Road, Lalpur Near Pachpedi Naka, Raipur, Chhattisgarh - 492001

Shimoga, Sahyadri Narayana Multispeciality Hospital
NT Road, Harakere, Shivamogga, Karnataka - 577202

Complaints & Reviews

[Resolved] doctor and insurance

My mother who is a chronic kidney patient was hospitalized on January 11th 2020, by Dr Arun Kumar nephrologist and he performed all possible unnecessary tests and within two days the bill was 53, 000. All the tests, ultrasound and xray were norma and tha patient was treated with just paracetamol for feverl. As we are covered under insurance the hospital insurance department sent a cashless request for which the claim got rejected with a reason that they need justification from doctor for hospitalization of patient as she had just fever and the tests could have been performed on oPD. Both insurance incharge Mr Pavan and Dr. Arun had recklessly rejected the query and I professionally denied to give us the justification letter. Post this i came down all the way from Bangalore to request them for letter, the doctor said he will not give any such letter as he did all the tests suspecting infection but he don't want to justify the same. Mr Pavan has been so unprofessional and rude who don't want to even listen to what we are requesting. The consequences are we had to pay huge bill by our own pocket because Dr Arun's reckless management of fever and the non cooperation of Mr Pavan who never even listen to insurance company or us. I thought Narayana has good doctors and staff but after this i am highly disappointed and would like to take this matter to media if i dont get justification from doctor to why fever management was so complex. Mr Pavan is highly incapable of the post he is in he must be asked to leave as many capable and responsible people around who can do the job best.

  • Narayana Health / Narayana Hrudayalaya's response · Jan 20, 2020

    Dear Faiyaz,

    We are extremely sorry for the inconvenience caused. Request you to share your concern with MRN number and contact number on [email protected] so our team can contact you to resolve the issue at the earliest.

    Regards,
    Narayana Health

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

[Resolved] insurance dept and marketing dept

Yesterday I visited your hospital in Mysore for the treatment of my 1 year old baby, doctor adviced for admission, as I had heritage insurance TPA, I went to insurance dept...

[Resolved] humiliating behavior

637157 Maine apne father ko narayana hospital guwahati branch mei admit kiya aur jab mai complaint book maangne ke liye opd counter pr gya toh wha pr apke employee ne mere sath bura...

about cabg surgery

Patient(Bimol Saha) was admitted in the Narayana hospital in August 31. And his CABG surgery was done on September 11. Everything was good till September 23. On September 23 he suddenly aspirate and became anxious. He was trying to remove all the canula and oxygen suppt. That's why he was transferred to ITU and there he was restrained. After 3/4 days in ITU he was developed ischemia in his both lower limbs. As patient party was not allowed to the ITU they didn't know when it was developed but when they asked about that all the doctors including Dr. Praveen Kumar assured that it'll be alright when patient starts walking. Patient was in hospital for almost 2 weeks more but nobody said anything about the ischemia even not in the time of discharge. When patient was going for follow up then they said he might need amputation. How can it be possible? It's clearly a case of negligence as well as hiding client's condition. Patient party is ready to file a formal complain against the hospital.

about cabg surgery
about cabg surgery
about cabg surgery
about cabg surgery

  • Narayana Health / Narayana Hrudayalaya's response · Oct 31, 2019

    Dear Tumpa,

    We regret the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you at the earliest.

    Regards,
    Narayana Health

  • Updated by Tumpa Saha · Oct 31, 2019

    My father has to amputate his right leg from below knee and left foot- that is the inconvenience you done to me. Your negligence made my father's life hell.

  • Narayana Health / Narayana Hrudayalaya's response · Oct 31, 2019

    Dear Tumpa,

    We understand your situation as well as pay our regards for the same. We do understand that just expressing words would not help and assure you that our team will get in touch with you soon.

    Regards,
    Narayana Health

  • Updated by Tumpa Saha · Nov 04, 2019

    I don't get any update from your team. Your hospital management team as well as doctors need to be more professional. Otherwise you'll facing that kind of problem alot and making patient life hell as you've done to my father.

  • Narayana Health / Narayana Hrudayalaya's response · Nov 06, 2019

    Dear Tumpa,

    Please be assured that the necessary actions would be taken by our team to resolve your concern. Request your patience in the interim.

    Regards,
    Narayana Health

  • Narayana Health / Narayana Hrudayalaya's response · Nov 08, 2019

    Dear Tumpa,

    Our team tried contacting you on 7349422867 but the number was switched off. Kindly share your alternate mobile number and Email id so that we may assist you in a better way.

    Regards,
    Narayana Health

  • Updated by Tumpa Saha · Nov 08, 2019

    Email id: [email protected]
    Contact no:9293866180

  • Updated by Tumpa Saha · Nov 08, 2019

    This is a number of USA. So please use the code +1.
    +19293866180

  • Narayana Health / Narayana Hrudayalaya's response · Nov 08, 2019

    Dear Tumpa,

    Thanks for sharing the details with us. Our team will get in touch with you at the earliest to assist with your concern.

    Regards,
    Narayana Health

  • Narayana Health / Narayana Hrudayalaya's response · Nov 16, 2019

    Dear Tumpa,

    We understand our team has contacted you regarding your concern and shared all the requisite information. Kindly let us know in case you need any further assistance.

    Regards,
    Narayana Health

  • Updated by Tumpa Saha · Nov 19, 2019

    Yeah, your team contacted me but she requested 2 days to let me know all the situation. And now it's been 5 days, no one let me know anything.

[Resolved] hospital service in hsr layout

The Narayana hospital, HSR layout branch 3rd sector, opp to HSR club located, has the office front reception staffs, and the counter staffs, who is facing patients and attender...

Narayana HrudyalayaIn convent 600K for N.H to Vijayanagar

Inconvience to Narayana Hrudayalaya to Vijayanagar 600K. We are facing problem not getting volvo bus from evening after 5.00pm. Before it was 4 volvo bus 600K but now only one bus that 5.00pm after that bus is their but they change the board to Depot 13 it will not go to vijayanagar & another bus for 6.00pm that will go before 5.30pm but we are employe of narayana hrudayalaya if we came after 5.30pm that bus will move to electronic city, but the patients, patients party who cares for patients & Narayana Hrudayalaya employees getting problems. If we get the other bus and get down to silkboard but we didn't get 500k after 5.30pm and one thing i want to till why give authority to change the board and taking their own decision.