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Narayana Health / Narayana Hrudayalaya Customer Service Phone, Email, Contacts

Narayana Health / Narayana Hrudayalaya
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Narayana Health / Narayana Hrudayalaya Reviews 35

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12:54 pm EDT
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Narayana Health / Narayana Hrudayalaya Extremely bad service to international patient

I have received extremely bad services from the international office of RN Tagore Narayana Hospital, Kolkata. Since I changed the hospital, I needed some help with eFRRO or something of that sort. They told me to go to a computer shop to do that. I did that but the shop charged me 1200 INR which was supposed to be free of cost, they could have charged me 200-500 INR for service. I have checked the website and then wanted to complain to the team through a phone call but they were like- what can we do? They sounded very negligent. It was my worst medical experience. It seems like a third-grade govt hospital. I just came here for a check-up.

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J. Brekke
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Being treated poorly, especially when dealing with medical issues, is unacceptable. Here's what you need to do: don't let them brush you off. Demand accountability. Reach out to higher management and insist on speaking to someone who can address your concerns. Use social media to highlight your experience and put pressure on them to respond. Your health and peace of mind are too important to be compromised by negligence. Keep pushing until you get the respect and assistance you deserve.

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Narayana Health / Narayana Hrudayalaya Worst hospital service - narayana hrudayalaya - mazumdar bommasandra

Worst of the worst experience I had in this hospital. I recommend no one to come here. They treat u bad. One person u speak here will

Not be available next moment . Worst worst. They don’t treat patients at all in good manner. Nurses are always frustrated with work and work in that irritating mind set. To all those love ur parents. Pls don’t get ur parents here.

My policy covers twin bed sharing and Narayana HSR GIVES ME twin bed for policy

Here they say for same policy I have to take 3 bed sharing. My father had surgery and they want him to stay in that. Rooms are pathetic for 8000 for 3 bed sharing,

When my father was in ICU we saw Covid patient taken inside next to my dad and later they took him out immediately. How are they so negligent.

Pls don’t come to this hospital

I don’t recommend even 1 star here

I only appreciate Sushmita who is mod here and she was not reachable on weekends. Rest no one else is helpful here

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Narayana Health / Narayana Hrudayalaya Complaints 33

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1:55 am EDT
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Narayana Health / Narayana Hrudayalaya Wellness 360-Male - Checkup dated 20.06.24 - Report not received

I am an OP patient MRN No [protected]/[protected] at Narayana Institute of Cardiac Health, Bommasandra, Bangalore. On 20.06.2024 I have undergone a Health checkup Package WELLNESS 360-MAIL as directed by the Doctor at Narayana Health City International Wing. Bill Number is IA102024F003599. I have not received the reports till this time. I have sent two mails to feedback but no result.

Please arrange to get the reports to me for my records.

My mail id is: mohanan.[protected]@gmail.com

Phone: [protected]/[protected]

Desired outcome: Please arrange to get me the checkup reports to my mail or phone.

Confidential Information Hidden: This section contains confidential information visible to verified Narayana Health / Narayana Hrudayalaya representatives only. If you are affiliated with Narayana Health / Narayana Hrudayalaya, please claim your business to access these details.

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Narayana Health / Narayana Hrudayalaya Follow up Video Consultation Booking

Unable to book the free follow up video consultation appointment with the doctor. Again the website is asking to pay the consultation fees. NH Care customer care responded that within 6 days, the follow up appointment had to be taken. But, when i called they were telling that the slots are booked. But there were free slots available online.

Date: 21-09-2023

Place: Bangalore

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Narayana Health Support
Bengaluru, IN
Sep 21, 2023 7:23 am EDT

Hi Niranjan,

We are extremely sorry for the inconvenience caused. Request you to share your concern with MRN number and contact number on feedback@narayanahealth.org so our team can contact you to resolve the issue at the earliest.

Regards,

Narayana Health

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir, This is to inform you that I had a great trust on Narayana Hospital Barasat for long time. This time I admitted my 17 years old dUghter Sreejeeta Debnath, [protected] for lap on gall cally yesterday for ot. The OT was completed successfully by Dr Jai Chowdhury, who is a God for me. Yesterday Dr Choudhury discharged my daughter & I received...

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Is Narayana Health / Narayana Hrudayalaya Legit?

Narayana Health / Narayana Hrudayalaya earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Narayana Health / Narayana Hrudayalaya to be a trustworthy company. Although there's a 24% resolution rate for customer complaints, which deserves attention, Narayana Health / Narayana Hrudayalaya is known for their high standards and safety. If you're thinking about dealing with Narayana Health / Narayana Hrudayalaya, it's wise to check how they handle complaints.

We found clear and detailed contact information for Narayana Health / Narayana Hrudayalaya. The company provides a physical address, 27 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for narayanahealth.org can be seen as a positive aspect for Narayana Health / Narayana Hrudayalaya as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Narayana Health / Narayana Hrudayalaya's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Narayanahealth.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Narayanahealth.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Narayana Health / Narayana Hrudayalaya have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Narayana Health / Narayana Hrudayalaya and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Narayana Health / Narayana Hrudayalaya's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 2 complaints were resolved.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Narayana Health / Narayana Hrudayalaya protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Narayana Health / Narayana Hrudayalaya Thievery

I kept my bag in the NH hopital Basement female changing room on 16th august [protected]@ 8:00am. I came back at 1:00pm. By that time someone had stolen a 2000 Rs and an earphone from my bag.

The authority has said that its not their responsibility if we are losing any valuables.

But I wonder... Only staffs will be able to enter into the changing room and Why Narayana Hrudayalaya have to conserve thefts in their institution. Last year my juniour lost her mobile phone and no actions where taken because of our poor managament.I know its my mistake to keep my money in rhe changing room but Naryana have to take immediate action against this. Thank you.

Ph:[protected]

Kindly, do the needful.

Desired outcome: I want to check the CCTV during the thievery and I want to get my money and earphone back.

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Narayana Health / Narayana Hrudayalaya Harassment @ billing counter by Rakesh

Dear sir/ Madam

Iam writing this msg to take Appropriate action against Mr Rakesh.  (One of the Worst Fellow) who is unfit to be in such a Responsible seat at Ground Floor Billing Counter in Narayana Hospital Mazumbar Shaw Cancer Speciality Hospital Block on 21/07/2023 around 8pm which was Witnessed by More than 50 Members..

My Mother in law was Rushed to Emergency ward due to some sudden Pain after Operation and the Response by Duty Doctors. nurses. Staff was Excellent and they all deserve Appreciation but at the Billing Counter an Idiot fellow named Rakesh has Harrased me and my wife (3 Month Pregnant) for no reason and made us to wait more than 1hr and his seat was empty without any alternative staff. When we questioned about this his reply was Coffee Time and replyed in Vague and Rude manner.

He has Literally Harrased our Entire Family.  He is unfit to be part of your Valuable Organisation.

Will wait for immediate action from the management and if no Action is initiated then the matter will be Brought before all the Platforms and I will initiate Legal Proceedings and Register My Complaint before Jurisdictional Police Aithority and also before the Competent Court against this Idiot Fellow who has not only harrased us but many members of Patients Family who were waiting for hours...

I have attached the Photo of the Accused for your Reference..

REGARDS

VINOD KUMAR

ADVOCATE 

MOB [protected]

Desired outcome: Action

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Narayana Health / Narayana Hrudayalaya Unnecessary checkup charges imposed

Hi

MRN: [protected]

Highly unsatisfied post visiting the doctor paying such a hefty consultation fee. The doc. is only keen in getting several tests done without even examination and providing medicine.

Just for a minor foot injury, they want want to bill customer. Money making business nothing more. I tried connecting with Narayana on this but no action yet and they are least bothered to resolve patient queries post billed.

I am approachable on [protected].

Desired outcome: I would like to get a refund on consultation 1100 inr/ xray 490 inr imposed unnecessarily as we are not satisfied with the service.

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Narayana Health / Narayana Hrudayalaya Patient treatment

My mother uhid [protected], INP 1765-[protected] was rushed to emergency department with simple vomiting problem and a slight restless. The condition was not that critical that she should have been admitted or treated in Emergency Care unit or HDU. But she is purposely kept in HDU and to do high billing as she is a TPA patient. I checked with your person they said that she needs some tests to be done but these tests can also be done in general ward instead of HDU were charges are high.. It has been 2 days her vitals are normal but still she is not being shifted to general ward after multiple request. Also your persons call us to take approval to order test of high value but never call us to tell us about the clinical outcomes or the patient condition. Even the doctors are not available to talk on phone or in person meeting. It is the right of the patient to know its clinical progress. Is this the level of care and treatment we should expect. ?

Plead look onto .

Regards

Jayant

[protected]

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Narayana Health / Narayana Hrudayalaya Phone Number Update and fix 1MRN instead of 2

2 MRN No. are created against my old phone number [protected].

MRN [protected] and [protected]

I requested several times to update my phone to [protected] through mail and physically submitted form along with my Aadhaar Card to your Mukundapur Hospital 4 months ago.

When I try to book online, OTP goes to old mobile which is not used by me.

Desired outcome: Update my phone and fix 1 MRN for me

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Narayana Health / Narayana Hrudayalaya Coordinator billing department

I am writing to make a complaint against your billing department and coordinator Sucheta we are here for fetal echo test on 29 April 2022 first we waited for Dr. Kinjal Bakshi as she wasn't be there on time and still we manage some how as some pregnant women can't wait without eating since this long which is 4 hours if Narayana hospital claims it is the best in industry they should proof it too you need to work hard on your staffs training none of were soft spoken we are here to tests not for opd Or consultation we are capable enough to to bear the charges but staff treat us like beggers But today onwards we can die but dont visit the hospital bcz behaviour was very disappointing.

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Narayana Health / Narayana Hrudayalaya Complaint against rude behaviour of Sharmila M in room n. 4

I am writing to make a complaint against one of your colleagues name Sharmila M (304184) who sits in the Package Office room no. 4. After today's meeting with Dr. Devi Shetty Prasad when Dr. Devi Shetty suggested for a surgery, we went to know the estimated amount. At first we were told around Rs. 400000 for the surgery and when we explained about our financial situation and requested for some discount, she spoke very rudely and was angry, and blamed us for being poor and coming to your hospital. All the doctors that we have met so far at your hospital were very kind and welcoming and spoke in a very friendly manner. But today we were surprised to such a rude behaviour staff. She behaved that way as she thought we were beggars who came there to get free treatment. She said why come to your hospital if we want discount. We came all the way to India we a great hope to get better treatment as we don't have such hopes in Bangladesh. But today that staff's rude behaviour was very disappointing.

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Narayana Health / Narayana Hrudayalaya Billing

The billing department here at SRCC Mumbai not helping us after insurance rejection. We have been asking management since five days still no solution..as our discharge day is near, they are asking us to pay for the services and surgery we haven't even taken.
Hope for help from here. Tomorrow is my babies discharge. Need help asap
Thanking you in advance

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Update by riya jaiswal
Dec 10, 2021 4:35 am EST

No updates yet

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Narayana Health / Narayana Hrudayalaya Bed allotment

Hi

My mother Mrs reetha is in bed 5, emergency ward, mazumdar shaw hospital, Bangalore from 20th Nov evening onwards

Last 2 days she is emergency without a ICU bed and today morning they told us move to a ward...there is no private ward available

I am not sure what is happening..my mother is sick ..on top of it ..she is going through agony of seeing other patients going through in last 2 days

Very poor service

Regards
Anthony
[protected]

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Narayana Health / Narayana Hrudayalaya Poor Service, poor consultation and poor patient handling with no hygiene

Extremely disappointed with service provided for old age patient, for cardiology consultation from Narayan hrudayalaya, Boomasandra.
I came with my father for his heart consultation on 11 Oct 2021, with prior appointment booked for a normal check up. The doctor had already prescribed a list of pathology test that I carried with me. After doctor consultation, he was referred to make CT scan which will take 5mins. I paid for CT scan. At CT scan, We had to wait for very long and after a long time they made the patient lie down on the CT scan bed/ blanket with no hygiene.
Later, they took several signatures from patient without informing any details on the document he is signing on. After a very long time, they start to quiz on the patient history and said that CT scan might be harmful for the patient. The hospital correspondent, requested to refund the amount. Even though I paid the amount, they insist to return the money only to patients accounts.
Nayarana Hrudayalaya is an esteemed hospital and we expected a high level of consultation/service. A heart patient was induced with high level of stress due to mismanagement from hospital. The hospital is liable to give the service for amount paid which is not the case.
Even now, we are not sure if we can trust on the consultation provided. I kindly request to refund the consultation fees as soon as possible as the hospital was not able to provide the service.
Patient ID: [protected]

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Narayana Health / Narayana Hrudayalaya Treatment

From:
JOSEPH CHANDY M., MA LLB, Advocate,
72, Peace Cottage, ANRC Block-1,
Lake View Residency, Horamavu Agara,
Bangalore-560 113

To:

1. Dr. Rohit Shetty, Chairman and Managing Director,
2. Group Capt. S.K. Mittal, Chief Executive Director

Narayana Nethralaya 1: 121/C, Chord Road,
Rajaji Nagar, 1st ‘Block, Bangalore-560 010, India
Sir,
I am an ex-serviceman Hony
Capt. (Now Advocate) . I am under your eye treatment since many years. It will be self-explanatory if you go through the records which is available on your Computer. When I started treatment there was no much problem in my eyes. But the concerned Dr. prescribed ‘Myseft 500. After taking the medicine for a long period of one year, my eyes problem deteriorated. Now the condition of my eyes ie right eye became dark in central place and also like spider nets and that minute dots -black and white appeared. But on the left eye: spider net like, dots -in black and white.

Recently I am continuously attending eye treatments in your Hospital, but to my utter dismay, it has been increased and now I humbly request you to call me for a check up but the present Doctor should not participate.

I request you to take appropriate action in this regard.

Thanking you,
Yours Sincerely,

(JOSEPH CHANDY M)

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Narayana Health / Narayana Hrudayalaya Non refund of the consultation fees in spite of repeated persuasion

On 12th May 2021 I booked an online consultation slot for 1445 hrs of 13/05/2021 from mobile number [protected] for Dr Sumit Mukherjee, Endocrinologist of RN Tagore Hospital Mukundapur, Kolkata 700099, but the Doctor didn't turn up and as such then and there I contacted the Bangalore Office of Narayana, who promised to refund the money in my Google Pay account, but in spite of my repeated approach to them, the amount has not yet been refunded.

Desired outcome: Early refund

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Narayana Health / Narayana Hrudayalaya Refused covid vaccination despite having a valid appointment

Hi,

This is Tribenee Bhuyan writing this to lodge a complaint regarding vaccination not offered despite having a valid vaccination appointment in Narayana superspeciality Hospital situated in Amingaon. I was told that since today 04 July, 2021 is a sunday they are not offering vaccination. I booked the slot from cowin portal where it was showing slots available on 04 July, 2021. My slot was successfully booked and received confirmation message and appointment details.
But when i arrived at the hospital i was refused to provide vaccination saying that it is canceled since its sunday. However i was never informed earlier about any kind of cancellation.

I request you to look into this matter, since i have traveled from very far this was a very horrible experience. Looking forward for a proper action here.

They have provided the reason of cancellation in written only after asking several times( sent email confirmation at 2:36 PM only after i requested exclusively for an cancellation

Hospital name: Narayana Superspeciality Hospital .
Amingaon guwahati

PS: I confirmed about the vaccination a day before as well by calling the number available on Google.

Please find attached for valid appointment details.

Thanks,
Tribenee

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Narayana Health / Narayana Hrudayalaya Regarding customer care

DEAR SIR/MADAM
MY FATHER DLIP KUMAR GHOS MRN [protected] IS UNDER TREATMENT AT NARAYANA SUPER SPECIALITY HOSPITAL ANDUL, HOWRAH . I MADE A CALL FROM [protected] AT 2.45 PM approx in [protected] ON 01/7/21 .They told me that TPA department is busy at that time .I should call after few time .I called again FROM [protected] AT 5.10 PMapprox in [protected] and told the customer care executive to transfer the call to TPA department .They told me TPA department is closed we cannot transfer .I have seen the employees of TPA dept stay in office upto 6-6.30PM and sometimes beyond that .I need to inquire about a approval for my fathers chemo treatment . As we d onot stay in kolkata we tried to contact them via telephone .Inspite of several request to the customer care executive she did not tried to transfer the call rather she cut the call .This is complete unexpected form group like narayana .

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matter has been resolved. Customer care department tried their level best t get me connected .Thanks

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Narayana Health / Narayana Hrudayalaya Not refunding money

I had a appointment with Dr. Saurabh Bhargava (Urologist) on 13th of May 2021 at 1:00 PM. But due to their technical issue I will not be able to do so but till date i'v not got my refund money back and I have already complained 10 times regarding the same thing but not getting nay response. This is the worst thing I can ever face.

Desired outcome: Useless

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Narayana Health / Narayana Hrudayalaya COVID vaccination

I got myself vaccinated on 22/5 at Narayana hrudalaya. My patient mrn [protected]. The staff have not updated the cowin portal and my vaccination status still shows pending. This was brought to the notice of concerned person. Mails sent, calls made, reminders .. nothing seems to work. Hope they realise the impact of their negligence in scheduling my second dose. Waiting to get this rectified asap.

Desired outcome: The cowin portal to be updated

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Narayana Health / Narayana Hrudayalaya Unable to get any news or info about my husband who is admitted in the Mukundapur faculty at Kolkata

Hi,

I am not getting any information about the present health update about my husband Mr. Arindam Das, who is admitted at Mukundapur, INP: 1751-[protected].

How do I reach the authorities to get my husband's present health update?

Also I need to know the email addresses of the hospital authorities so that I may lodge a complaint.

Please note that I am at present 35 weeks pregnant and I am the sole responsible person who is managing the finance and hospital bills.

At this advanced stage of pregnancy I am finding it very difficult to manage the situation and not getting any help from hospital authorities and feeling very helpless.

I request that I, Mrs. Satadipa Sarkar Das, patients wife be informed about the following,

* The current status report of Mr. Arindam Das?
* On how much oxygen is he still going on?
* Is he taking normal food?
*What is his normal saturation level ( without oxygen support)?
*How much medically stable he is?
*How soon will he be discharged?

My contact details are available with the hospital.

Waiting for your response.

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Overview of Narayana Health / Narayana Hrudayalaya complaint handling

Narayana Health / Narayana Hrudayalaya reviews first appeared on Complaints Board on May 14, 2011. The latest review Wellness 360-Male - Checkup dated 20.06.24 - Report not received was posted on Jun 24, 2024. The latest complaint Poor Service, poor consultation and poor patient handling with no hygiene was resolved on Oct 12, 2021. Narayana Health / Narayana Hrudayalaya has an average consumer rating of 2 stars from 35 reviews. Narayana Health / Narayana Hrudayalaya has resolved 8 complaints.
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  1. Narayana Health / Narayana Hrudayalaya Contacts

  2. Narayana Health / Narayana Hrudayalaya phone numbers
    +1 (860) 208-0208
    +1 (860) 208-0208
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    Customer Service
    +91 787 810 0900
    +91 787 810 0900
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    100%
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    Ahmedabad, Narayana Multispeciality Hospital
    +91 782 904 2424
    +91 782 904 2424
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    Bangalore, Chinmaya Narayana Superspeciality Centre, Indiranagar
    +91 807 111 2244
    +91 807 111 2244
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    100%
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    Bangalore, Narayana Multispeciality Hospital, HSR Layout
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  3. Narayana Health / Narayana Hrudayalaya emails
  4. Narayana Health / Narayana Hrudayalaya address
    2nd Floor, № 261/A, Bommasandra Industrial Area, Hosur Road, Bengaluru, 562158, India
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 29, 2024
Narayana Health / Narayana Hrudayalaya Category
Narayana Health / Narayana Hrudayalaya is ranked 32 among 281 companies in the Hospitals and Clinics category

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