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Narayana Health / Narayana Hrudayalaya

11 Complaints
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Narayana Health / Narayana Hrudayalaya Customer Service Contacts

1860 208 0208 (Customer Service)
+91 787 810 0900 (Ahmedabad, Narayana Multispeciality Hospital)
+91 782 904 2424 (Bangalore, Chinmaya Narayana Superspeciality Centre, Indiranagar)
+91 807 111 2244 (Bangalore, Narayana Multispeciality Hospital, HSR Layout)
+91 807 114 3333 (Bangalore, Narayana Multispeciality Hospital, Whitefield)
+91 953 804 3453 (Bangalore, St. Martha's Heart Centre, Sampangi Rama Nagar)
+91 839 524 2222 (Bellary, Jindal Sanjeevani Multispeciality Hospital)
+91 953 858 9633 (Davangere, SS Narayana Heart Centre)
+91 737 007 3700 (Delhi NCR, Dharamshila Narayana Superspeciality Hospital)
+91 973 900 3028 (Dharwad, SDM Narayana Heart Centre)
+91 343 260 8000 (Durgapur, IQ City Narayana Multispeciality Hospital)
+91 797 007 9700 (Gurugram, Narayana Superspeciality Hospital)
+91 881 108 7770 (Guwahati, Narayana Superspeciality Hospital)
+91 998 373 2222 (Jaipur, Narayana Multispeciality Hospital)
+91 199 227 9311 (Jammu, Shri Mata Vaishno Devi Narayana Superspeciality Hospital)
+91 765 482 4365 (Jamshedpur, Brahmananda Narayana Multispeciality Hospital)
+91 990 172 6726 (Kolar, RL Jalappa Narayana Heart Centre)
+91 983 611 3636 (Kolkata, Narayana Multispeciality Hospital, Barasat)
+91 983 006 4488 (Kolkata, Narayana Multispeciality Hospital, Howrah)
+91 905 167 5050 (Kolkata, Narayana Superspeciality Hospital, Howrah)
+91 333 091 3000 (Kolkata, Rabindranath Tagore Surgical Centre, Hiland Park)
+91 990 333 5544 (Kolkata, Rabindranath Tagore International Institute of Cardiac Sciences)
+91 333 011 5000 (Kolkata, Rotary Narayana Eye Hospital, Salt Lake)
+91 227 122 2333 (Mumbai, SRCC Children's Hospital)
+91 888 445 8890 (Mysore, Narayana Multispeciality Hospital)
+91 882 181 8181 (Raipur, MMI Narayana Multispeciality Hospital)
+91 818 222 1588 (Shimoga, Sahyadri Narayana Multispeciality Hospital)
2nd Floor, № 261/A, Bommasandra Industrial Area, Hosur Road
Bengaluru
India - 562158
Ahmedabad, Narayana Multispeciality Hospital
Nr. Chakudiya Mahadev, Rakhial Cross Road, Opp. Rakhial Police Station, Rakhial, Ahmedabad, Gujarat - 380023

Bangalore, Chinmaya Narayana Superspeciality Centre, Indiranagar
CMH Hospital, CMH Road, Defence Colony, Indiranagar 2nd stage, Bangalore, Karnataka - 560038

Bangalore, Mazumdar Shaw Medical Center, Bommasandra
258/A, Bommasandra Industrial Area, Hosur Road, Anekal Taluk, Bangalore, Karnataka - 560099

Bangalore, M S Ramaiah Narayana Heart Centre, M S Ramaiah Nagar
M S Ramaiah Nagar, MSRIT Post, New BEL Road, Mathikere, Devasandra Layout, Bangalore, Karnataka - 560054
 
Bangalore, Narayana Institute of Cardiac Sciences, Bommasandra
258/A, Bommasandra Industrial Area, Anekal Taluk, Hosur Road, Bangalore, Karnataka - 560099
 
Bangalore, Narayana Multispeciality Hospital, HSR Layout
Basant Health Centre Building, No-1, 18th main (Opp.HSR Club), Sector 3, HSR Layout, Bangalore, Karnataka - 560102

Bangalore, Narayana Medical Centre, Langford Town
Building No.9, Langford Road, Civil Station, Hosur Road, Bengaluru, Karnataka - 560025
 
Bangalore, Narayana Multispeciality Clinic, Jayanagar
No.108, Uday House, 30th Cross, 8th B Main Road, 4th Block, Jayanagar, Bangalore, Karnataka - 560011
 
Bangalore, Narayana Multispeciality Hospital, Whitefield
Plot No. 3&4, ITPL Main Road, Sadaramangala Industrial Area, Whitefield, Bangalore, Karnataka - 560066

Bangalore, St. Martha's Heart Centre, Sampangi Rama Nagar
#5 Nrupatunga Road, RBI Colony, Sampangi Rama Nagar, Bangalore, Karnataka - 560001
 
Bellary, Jindal Sanjeevani Multispeciality Hospital
Vijay Vittal Nagar, Toranagallu Sandur, Bellary (District), Karnataka - 583123
 
Davangere, SS Narayana Heart Centre
SSIMS Jnanashankara, NH-4, Bypass Road, Davangere, Karnataka - 577005

Delhi NCR, Dharamshila Narayana Superspeciality Hospital
Vasundhara Enclave, Near New Ashok Nagar Metro Station, Dallupura, New Delhi, Delhi - 110096

Dharwad, SDM Narayana Heart Centre
Sdm College Of Medical Science, Manjushree Nagar, Sattur, Dharwad, Karnataka - 580009

Durgapur, IQ City Narayana Multispeciality Hospital
Sovapur, Bijra Road, Jemua, Durgapur, West Bengal - 713206
 
Gurugram, Narayana Superspeciality Hospital
Plot 3201, Block - V, DLF Phase - III, Nathupur, Sector 24, Gurugram, Haryana - 122002

Guwahati, Narayana Superspeciality Hospital
Tularam Bafna, Civil Hospital complex, Amingoan, Guwahati, Assam - 781031

Jaipur, Narayana Multispeciality Hospital
Sector 28, Kumbha Marg, Pratap Nagar, Sanganer, Jaipur, Rajasthan - 302033

Jammu, Shri Mata Vaishno Devi Narayana Superspeciality Hospital
Kakryal (Village & Post), Katra Tehsil, Reasi District, Jammu & Kashmir - 182320

Jamshedpur, Brahmananda Narayana Multispeciality Hospital
NH-33, Near Pardih Chowk, Tamolia, District Saraikela Kharsawan, Jamshedpur, Jharkhand - 831012

Kolar, RL Jalappa Narayana Heart Centre
Tamaka, SDUMC Campus Road, Kolar, Karnataka - 563101

Kolkata, Narayana Multispeciality Hospital, Barasat
78, Jessore Road ( South), Barasat, 24 Parganas (North), West Bengal - 700127

Kolkata, Narayana Multispeciality Hospital, Howrah
Podrah, Near Chunabati, Andul Road, Howrah, West Bengal - 711109

Kolkata, Narayana Superspeciality Hospital, Howrah
Calcuta, 120/1, Andul Rd, Near Nabanna, Shibpur, Howrah, West Bengal - 711103

Kolkata, Rabindranath Tagore Surgical Centre, Hiland Park
D-52, Sammilani Park, Eastern Metropolitan Bypass, Near Big Bazaar, Hiland Park, Kolkata, West Bengal - 700075

Kolkata, Rabindranath Tagore International Institute of Cardiac Sciences
124, Eastern Metropolitan Bypass, Premises No: 1489, Mukundapur, Kolkata, West Bengal - 700099

Kolkata, Rotary Narayana Eye Hospital, Salt Lake
CN Block, Sector V, Salt Lake City, Kolkata, West Bengal - 700091
 
Mumbai, SRCC Children's Hospital
1-1A, Keshavrao Khadye Marg, Haji Ali, Haji Ali Government Colony, Mahalakshmi, Mumbai, Maharashtra - 400034

Mysore, Narayana Multispeciality Hospital
CAH/1, 3rd Phase, Devanur 2nd Stage, R.S.Naidu Nagar, Mysore, Karnataka - 570019

Raipur, MMI Narayana Multispeciality Hospital
New Dhamtari Road, Lalpur Near Pachpedi Naka, Raipur, Chhattisgarh - 492001

Shimoga, Sahyadri Narayana Multispeciality Hospital
NT Road, Harakere, Shivamogga, Karnataka - 577202
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Narayana Health / Narayana Hrudayalaya Complaints & Reviews

Narayana Health / Narayana Hrudayalaya — Prescription yet not received after 24 hours of video consultation

We had a vedio consultation with Dr. Pratik Das ( Nephrologist) at R.N tagore hospital-kolkata on yesterday ( 21.01.2021) for my father ( Name-Tapan Sarkar). He has kidney decease and doctor advised to change medicine but post 24 hours of vedio consultation, we have yet not received Doctors Presciption which was supposed to upload after few minutes of consultation.

We have been trying many times customer care no since today's morning, they are always saying your request has been shared to the concerned person.

Please help us to get this resolved at the earliest.
My login id -[protected]

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    Narayana Health / Narayana Hrudayalaya — Neurosurgery

    My mother been admitted in Narayana hrudayalaya on emergency on 3rd November, she was shifted to ICU on third floor C wing 18 bed, only this is information we got, almost three days, we have not received any updates on her health condition. And we are not allowed to see her even we have valid covid test negative report from same hospital. They have just given us estimate for the procedure, later no response, from them. We are ready with money but we don't know what to do next. Tried contacting doctor, manager on duty, nurses even the security. But no proper information been provided.

    Neurosurgery

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      Narayana Health / Narayana Hrudayalaya — Online doctors appointment

      Patient name - Satyendra Nath Majumdar
      Age-75 had an appointment with Dr pratik Das on 5/10/20 at 6.50 pm. We waited for last 2.30 min for consultation but no one inform us any thing. We called up customer care they informed us that some one will assists us but we did not get any reply. We called up customer care service at least 10 times. If there is any problem authority should have inform us. Sorry to say we are hopeless with service.

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        Narayana Health / Narayana Hrudayalaya — Service very poor

        30.08.2020 @ 1.00pm
        RL Jalappa/Narayana Heart Center, Kolar.
        Very Very Very poor admin peple in Narayana Heart Center at Kolar. They are badly treating attenders. Not having humanity.
        They treat the patients attenders like a animal. Especially in the Heart Center manager.
        Today I had a very bad experience with him (Mr.Lokesh on duty Manager).
        I need reply.

        Service very poor

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Narayana Health / Narayana Hrudayalaya — Checkup of pregnant lady

          My wife is pregnant and it's 9th Month her expected date is before 15th April.
          We are doing regular check up with your hospital in Raipur.

          But while visiting your hospital for last movement checkup for any complications your hospital dennied stating that opd is closed.

          Considering the criticality please consider my request for checkup rather to going for Regulatory authority complaining about the issue

          Patient Name : Festy Rajeev
          Mobile No : [protected]

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            RESOLVED

            The complaint has been investigated and resolved to the customer's satisfaction.

            • Narayana Health / Narayana Hrudayalaya's response · Apr 08, 2020

              Dear Rajeev,

              We are extremely sorry for the inconvenience caused. Request you to share your concern with MRN number and contact number on [email protected] so our team can contact you to resolve the issue at the earliest.

              Regards,
              Narayana Health

            We are here to help

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            Jan 18, 2020

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Narayana Health / Narayana Hrudayalaya — doctor and insurance

            My mother who is a chronic kidney patient was hospitalized on January 11th 2020, by Dr Arun Kumar...

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            Dec 02, 2019

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Narayana Health / Narayana Hrudayalaya — insurance dept and marketing dept

            Yesterday I visited your hospital in Mysore for the treatment of my 1 year old baby, doctor adviced for...

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            Nov 02, 2019

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Narayana Health / Narayana Hrudayalaya — humiliating behavior

            Maine apne father ko narayana hospital guwahati branch mei admit kiya aur jab mai complaint book maangne ke...

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            Narayana Health / Narayana Hrudayalaya — about cabg surgery

            Patient(Bimol Saha) was admitted in the Narayana hospital in August 31. And his CABG surgery was done on September 11. Everything was good till September 23. On September 23 he suddenly aspirate and became anxious. He was trying to remove all the canula and oxygen suppt. That's why he was transferred to ITU and there he was restrained. After 3/4 days in ITU he was developed ischemia in his both lower limbs. As patient party was not allowed to the ITU they didn't know when it was developed but when they asked about that all the doctors including Dr. Praveen Kumar assured that it'll be alright when patient starts walking. Patient was in hospital for almost 2 weeks more but nobody said anything about the ischemia even not in the time of discharge. When patient was going for follow up then they said he might need amputation. How can it be possible? It's clearly a case of negligence as well as hiding client's condition. Patient party is ready to file a formal complain against the hospital.

            about cabg surgery
            about cabg surgery
            about cabg surgery
            about cabg surgery

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              • Narayana Health / Narayana Hrudayalaya's response · Oct 31, 2019

                Dear Tumpa,

                We regret the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you at the earliest.

                Regards,
                Narayana Health

              • Updated by Tumpa Saha · Oct 31, 2019

                My father has to amputate his right leg from below knee and left foot- that is the inconvenience you done to me. Your negligence made my father's life hell.

              • Narayana Health / Narayana Hrudayalaya's response · Oct 31, 2019

                Dear Tumpa,

                We understand your situation as well as pay our regards for the same. We do understand that just expressing words would not help and assure you that our team will get in touch with you soon.

                Regards,
                Narayana Health

              • Updated by Tumpa Saha · Nov 04, 2019

                I don't get any update from your team. Your hospital management team as well as doctors need to be more professional. Otherwise you'll facing that kind of problem alot and making patient life hell as you've done to my father.

              • Narayana Health / Narayana Hrudayalaya's response · Nov 06, 2019

                Dear Tumpa,

                Please be assured that the necessary actions would be taken by our team to resolve your concern. Request your patience in the interim.

                Regards,
                Narayana Health

              • Narayana Health / Narayana Hrudayalaya's response · Nov 08, 2019

                Dear Tumpa,

                Our team tried contacting you on [protected] but the number was switched off. Kindly share your alternate mobile number and Email id so that we may assist you in a better way.

                Regards,
                Narayana Health

              • Updated by Tumpa Saha · Nov 08, 2019

                Email id: [email protected]
                Contact no:[protected]

              • Updated by Tumpa Saha · Nov 08, 2019

                This is a number of USA. So please use the code +1.
                +[protected]

              • Narayana Health / Narayana Hrudayalaya's response · Nov 08, 2019

                Dear Tumpa,

                Thanks for sharing the details with us. Our team will get in touch with you at the earliest to assist with your concern.

                Regards,
                Narayana Health

              • Narayana Health / Narayana Hrudayalaya's response · Nov 16, 2019

                Dear Tumpa,

                We understand our team has contacted you regarding your concern and shared all the requisite information. Kindly let us know in case you need any further assistance.

                Regards,
                Narayana Health

              • Updated by Tumpa Saha · Nov 19, 2019

                Yeah, your team contacted me but she requested 2 days to let me know all the situation. And now it's been 5 days, no one let me know anything.

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved               Narayana Health / Narayana Hrudayalaya — hospital service in hsr layout

              The Narayana hospital, HSR layout branch 3rd sector, opp to HSR club located, has the office front reception...

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              Narayana Hrudyalaya — In convent 600K for N.H to Vijayanagar

              Inconvience to Narayana Hrudayalaya to Vijayanagar 600K. We are facing problem not getting volvo bus from evening after 5.00pm. Before it was 4 volvo bus 600K but now only one bus that 5.00pm after that bus is their but they change the board to Depot 13 it will not go to vijayanagar & another bus for 6.00pm that will go before 5.30pm but we are employe of narayana hrudayalaya if we came after 5.30pm that bus will move to electronic city, but the patients, patients party who cares for patients & Narayana Hrudayalaya employees getting problems. If we get the other bus and get down to silkboard but we didn't get 500k after 5.30pm and one thing i want to till why give authority to change the board and taking their own decision.

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