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CB Hospitals and Clinics Narayana Health / Narayana Hrudayalaya Complaint regarding misdiagnosis and negligence by Dr. Sauren Panja, doctor at Narayana hospital, Mukundapur, Kolkata
Narayana Health / Narayana Hrudayalaya

Narayana Health / Narayana Hrudayalaya review: Complaint regarding misdiagnosis and negligence by Dr. Sauren Panja, doctor at Narayana hospital, Mukundapur, Kolkata

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Want to formally lodge a complaint regarding the treatment I received from Dr. Sauren Panja, under whose care I had been for nearly 10 years.
During this period, I was repeatedly diagnosed with and treated for IBS (irritable bowel syndrome) and migraine, with no indication towards "muscular issue” or “spondylosis" or "slip disc issue" despite repeated complaints of neck and back pain. I was kept on long-term medication of pain killer (Maxmala - combination of pregabalin, methylcobalamin and alpha lipoic acid for neuropathic pain) without any recommendation for further diagnostic investigation like MRI for spine etc.

In July 2025, I again consulted Dr. Panja due to worsening symptoms and severe discomfort. Despite describing my condition and the persistence of symptoms, he did not suggest any additional diagnostic tests or imaging such as an MRI. Instead he prescribed me a medication Duvanta (Duvanta 20 Tablet is a prescription medicine for depression, anxiety, nerve pain, overactive bladder and stress urinary incontinence).

Owing to continued pain and lack of improvement, I sought a second opinion from a neurologist, who immediately recommended MRI scans. These scans revealed a posterocentral disc herniation, which has likely developed and worsened over the years in the C4-C5 region to the point where I might need a surgery if the symptoms worsen even a bit more.

It is deeply concerning that this condition was not identified earlier, despite being under consistent medical supervision. I believe this oversight has caused unnecessary suffering and delayed appropriate treatment.

I request that Narayana Health review this case thoroughly and initiate an internal assessment of Dr. Sauren Panja’s handling of long-term patients presenting with chronic spinal or neurological symptoms. I also request written acknowledgment of this complaint and details of the steps taken to investigate this matter. I also request for additional remuneration caused in my life because of this issue. This misdiagnosis eventually led to the need for surgery and had a significant personal impact, including the breakdown of a potential marriage.

I will share additional details on mail as this is a private documentation.
Patient name - Pooja Das

Claimed loss: INR 25 lakhs - Mandatory required. Because of financial and personal loss incurred.

Desired outcome: Full claimed loss amountWritten acknowledgment of this complaint and details of the steps taken to investigate this matter.

Confidential Information Hidden: This section contains confidential information visible to verified Narayana Health / Narayana Hrudayalaya representatives only. If you are affiliated with Narayana Health / Narayana Hrudayalaya, please claim your business to access these details.

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  3. Narayana Health / Narayana Hrudayalaya emails
  4. Narayana Health / Narayana Hrudayalaya address
    2nd Floor, № 261/A, Bommasandra Industrial Area, Hosur Road, Bengaluru, 562158, India
  5. Narayana Health / Narayana Hrudayalaya social media
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    Oct 20, 2025
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Narayana Health / Narayana Hrudayalaya Category
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