MyVanilla Debit Card
Reviews and Complaints

I deposited 500 on my card and now they're saying my balance is 0, and that my card was locked. I would like my money back.if your filing a dispute on my vanilla card and want your 500 dollars back what would you say.

Subject: Dispute Resolution for My Vanilla Card - Request for $500 Refund

Dear Customer Support Team,

I hope this email finds you well. I am writing to bring to your attention a concerning issue regarding my My Vanilla card and to formally request a refund of $500.

On [date], I experienced an unauthorized transaction on my Vanilla card, which resulted in the unauthorized withdrawal of $500 from my account. I would like to emphasize that I have not authorized this transaction, and I have taken immediate steps to secure my card and protect my account from any further unauthorized activity.

To provide further details, the transaction in question occurred at [merchant name/location] on [date]. However, I have no recollection of making this purchase, nor do I have any affiliation with the mentioned merchant. I have attached the transaction details, including the date, time, and amount, for your reference.

I understand that My Vanilla takes customer security and satisfaction seriously, and I kindly request your prompt assistance in resolving this matter. To rectify the situation, I am seeking a full refund of the $500 that was wrongfully deducted from my account. I believe that this action is necessary to restore the integrity of my account and ensure that I am not held responsible for this unauthorized transaction.

I have already taken the necessary steps to secure my My Vanilla card by contacting your customer support hotline and reporting the unauthorized transaction. The representative I spoke to advised me to file a dispute through this email, and I appreciate your attention to this matter.

I recently had an experience with MyVanilla Debit Card and unfortunately, it was not a positive one. I was excited to receive my Visa Vanilla gift card and was looking forward to using it for some online shopping. However, when I tried to access my money after the 24 hours that was posted on the back of the cardboard case that the card came in, I was unable to do so.

I immediately contacted the customer service number on the back of the card, which is [protected], to find out what the issue was. The customer service representative asked to put me on hold for one to two minutes, but after ten minutes had passed, I was hung up on. This was frustrating and made me feel like my concerns were not being taken seriously.

I decided to call the customer service number once again to speak with another representative and to check my Vanilla gift balance. However, to my surprise, my Vanilla gift card balance said zero balance. I was shocked and confused as to how this could have happened. When I spoke with the representative, they informed me that an Amazon purchase had been made using my card. This was impossible as I had not used my Vanilla gift card yet.

It became clear to me that the Vanilla gift card representative had wiped out my Vanilla gift card and used it fraudulently. This was a huge disappointment and left me feeling violated. I know through Amazon now that the Vanilla gift card representative had used my card fraudulently. I will be contacting law enforcement as well as my lawyer regarding this activity through this fraudulent Vanilla gift card company.

Overall, my experience with MyVanilla Debit Card was not a good one. I would caution anyone considering using this company to be very careful and to monitor their accounts closely. It is important to protect yourself from fraudulent activity and to be aware of the risks associated with using gift cards.

Yo, so I gotta tell y'all about this MyVanilla Debit Card. I was hyped when I got it, had $500 on it and was ready to ball out. But then, I checked the balance and it was down to $29! Someone had straight up jacked my money and put a pass code on it. I called customer service, but something just felt off about the whole thing. And then, I started reading some reviews and people were saying they were stuck in an "investigation" for months and never got their money back. So, I hung up and decided to just cut my losses.

But let me tell you, the website itself was sketchy as hell. It was hard to navigate and just gave off bad vibes. And now, I'm sitting here pissed off that I might not get my money back. Like, I only spent it on some food and now some big spender is out here living their best life with my cash.

So, moral of the story, stay away from these cursed "gift" cards and request payment in another form. Don't let yourself get scammed like I did. And just to prove my point, I attached a screenshot of the transaction history where my money got straight up wiped out. Don't say I didn't warn you.

So, I got this gift card from MyVanilla Debit Card with a value of 50 bucks. I was pretty excited to use it, but things didn't go as planned. The company took my funds down to 22.35 without any clear explanation. They said that I didn't use the card within a certain period, so they charged me a fee of 3.95 each month after 90 days of inactivity. I had no idea about this policy, and it wasn't explained to me properly. The written document that came with the card was confusing and had small print.

I tried to use the card on multiple occasions, but it kept getting denied. I called the customer service to find out why my card was being rejected, and they didn't tell me that my funds were being taken away. It turned out that my purchase was over the amount remaining on my card. If I hadn't called again to inquire about the issue, I would have lost the entire 50 bucks.

I asked for a refund, but it wasn't an easy process. I spent about an hour on the phone with two different individuals who told me that I couldn't get a refund. Finally, the second person talked to a manager and refunded me 7.90 bucks. It was a frustrating experience, and I wouldn't recommend MyVanilla Debit Card to anyone.

I recently purchased the "temporary" MyVanilla Debit Card on September 9th, 2019. To my surprise, I didn't realize it was a temporary card until I opened the sealed packaging and read about it in the pamphlet inside. Since then, I've been eagerly waiting for my actual card to arrive. However, it's now October 1st and I still haven't received my card.

I've made multiple calls to the company's customer service line, specifically requesting to speak with a supervisor. Unfortunately, my requests have been ignored and my calls haven't been transferred to a supervisor. During my last call on September 22nd, I was informed that my card had been sent to the wrong address and a new one would be sent out that day. Despite that assurance, my new card hasn't arrived yet.

I'm feeling frustrated and dissatisfied with the lack of communication and effort from the company and its agents. They appear to be unsympathetic, lack customer service skills and refuse to make any arrangements that would lead to a positive customer experience. I was even told that I cannot speak to a supervisor, which is quite disappointing. On September 22nd, I was assured that a supervisor would contact me, but that hasn't happened yet.

As a result, I am disappointed to give this company a rating of 1 star. Their lack of responsibility towards customer satisfaction and commitment to promises has led to a horrible experience for me.

Let me tell you about my experience with MyVanilla Debit Card. I have been a loyal customer for years, but unfortunately, I recently had money stolen from my card. After I discovered the website that had been hacked, I provided the information to MyVanilla Debit Card customer service and proved that the computer program subscription that was purchased with my card was not on any of my devices. Thankfully, the company that they contacted, Incomm, quickly reimbursed the stolen funds, and I thought that was the end of the ordeal.

However, a month later, I received an email from MyVanilla Debit Card stating that they were taking the money from my account because they did not believe the use was fraudulent. I was completely baffled as I had provided them with all the necessary information. All I had done was to purchase a computer program subscription through a well-known company, and I had asked them why the subscription wasn't canceled. Sadly, I now have to pay the full amount back, which is twice the amount that I lost initially.

I must say that their loss prevention system is not up to par. I'm highly disappointed with MyVanilla Debit Card's customer service, and their response was insufficient. It's ridiculous that I have to pay back the money that they initially claimed would be reimbursed. It's pointless and feels like I'm being robbed twice, which is not acceptable in any way.

In conclusion, my experience with MyVanilla Debit Card has been incredibly disappointing, and the lack of assistance I received in this matter leaves me to give them a negative rating in their services. I'm hopeful they can turn things around for the better and provide more reliable and updated services.

I recently had a terrible experience with the MyVanilla Debit Card and would not recommend it to anyone. I had previously purchased and registered the card over a year ago, and decided to use it again to pay some minor bills. After confirming with MyVanilla that my card was still active, I loaded $47 onto the card, along with a $3.95 load fee.

I successfully paid one bill with the card, but when I attempted to pay the second bill the following day, the transaction was repeatedly declined. When I called MyVanilla to inquire about the issue, they took me through a lengthy account verification process, which I passed. However, they then claimed I had failed the process and froze my account.

To make matters worse, they informed me that I would have to pay a $9.95 fee to close the account, which they would subtract from the $37 I had loaded onto the card the previous day to pay a bill. Furthermore, they said they would send the remaining balance via a check to an address I had not been at in over a year.

In short, my experience with MyVanilla Debit Card was a complete nightmare. Not only was my account frozen for no apparent reason, but they tried to charge me a fee to close the account and refused to return my remaining balance in a timely manner. If you're looking for a reliable and trustworthy debit card, I would recommend looking elsewhere.

The MyVanilla Debit Card has been a controversial topic among cardholders. Many have come forward to express their dissatisfaction with the card, citing issues with its customer service and security. The Vanilla Gift Card Visa prepaid cards, in particular, have been the target of criticism for their poor service quality and high incidence of theft.

One customer, for instance, recently shared his experience with the card on a review website. He recounted how he had bought a $50 Vanilla Gift Card Visa prepaid card but was unable to use the remaining balance of $0.87 to purchase a Snickers bar. When he checked his balance three days later, he discovered that his card had been deactivated - yet the $50 refund from Target and the remaining 87 cents were still on the account.

Upon contacting customer service, the customer was informed that he had to provide his full name, street address, email address, date of birth, and phone number to have his card reactivated. It did not end there. The customer was also told to submit a copy of his debit card and receipts of all his previous purchases on the card. If he did not comply, he was informed that his money would be held indefinitely. Even after asking for the money to be refunded to Target, the customer was met with resistance.

Many customers have lashed out at MyVanilla Debit Card and its parent company, Vanilla Visa, for maintaining such stringent guidelines and causing undue stress to customers. The offshore customer service centre is also identified as a significant contributor to the problem, and there have been numerous cases of language barriers and poor communication with them.

It is true that the MyVanilla Debit Card may not be the best choice for people looking for a seamless, low-stress banking experience. However, others may have had a better experience with the card and have found it to be useful. Ultimately, the decision of whether to use the card or not depends on individual preferences and risk tolerance.

My experience with MyVanilla Debit Card (myvanilladebitcard.com) was extremely disappointing and frustrating. When I purchased the card and loaded money onto it, I encountered countless errors on the website when attempting to register it. Despite my best efforts, I was unable to complete the registration process.

I decided to call the customer service number and was pleased to be connected with a representative fairly quickly. However, I was informed that I had exceeded the limit of attempts to register the card and that it was no longer possible to do so. As someone who had specifically purchased the card to withdraw cash from my bank account (as the banks were closed at the time), this news was incredibly aggravating.

To make matters worse, I was told that since I couldn't register the card, I wouldn't be able to use it in an ATM or receive cash back from it in any way. When I asked for a refund, I was informed that the only option was for them to send me a check in the mail - and I would be charged an additional $10 fee for the privilege!

And if that wasn't enough, they even had the audacity to suggest that I purchase another Vanilla card. However, I was told that I wouldn't be able to transfer the money from my first card to the new one. What kind of company operates like this? It's clear that they don't care about their customers, only their own profits.

In conclusion, I strongly advise everyone to avoid using MyVanilla Debit Card (myvanilladebitcard.com) at all costs. Their terrible customer service and questionable business practices make them a company that is simply not worth your time or money. If I could give this company zero stars, I would.

When I received my MyVanilla debit card and had my payroll check directly deposited, I was excited to have a convenient and easy way to manage my finances. However, I quickly ran into issues when my card was declined the following day. After contacting customer service, I learned that my card had been restricted without my knowledge. This was an alarming situation as I had no indication that this would occur!

I was asked to submit identity verification information via email to resolve the issue, which I did. Although I received an automated email response confirming that the information was received, when I called back to check on the status of my account, the representative had no knowledge of my information being received, and I was told to resend it. This was a very frustrating experience, as I have submitted drafts for my mortgage and car payments, and I am now concerned that they may not go through since I was not aware that my card was restricted.

All in all, I am incredibly disappointed with the lack of communication and accountability from MyVanilla. This has not only caused me an inconvenience but significant stress, as I am now not able to purchase groceries for my children when my account shows a balance of over $3000 from my recent payroll deposit.

I am at a loss as to who to turn to to report this incident. Should I contact the Georgia Congress man or the BBB? I feel frustrated and powerless. I hope that others don't have to go through the same ordeal and that MyVanilla takes account for their lack of transparency and communication in the future.

MyVanilla Debit Card (myvanilladebitcard.com) is a gift card that one customer received for $250, hoping to use it for a larger purchase or two. However, after using about $125 on the card and waiting several months later, the customer was extremely disappointed to find out that there was only $2.40 left on the card. After contacting Vanilla Gift, the customer was informed that there were five different "transactions" totaling $125, which were all fraudulent. The customer filled out the dispute claim form immediately and was informed that it would take up to 90 days to review the claim.

Unfortunately, after about a month, the customer only received a check for $10. Upon inquiry about the remaining $115 that was under dispute, the customer was told to file a new claim, which only led to three more follow-ups with the customer service team. Each time, the customer was informed that the "back office" had to look into the matter. After going through three separate forms and several phone calls, the customer finally received payment for the full claim. However, this process took five long months.

Based on this customer's experience, they would highly recommend NOT giving/getting a Vanilla gift card. In fact, due to the large number of claims and bad reviews, it seems that Vanilla may just be taking customers' money and hoping that they won't bother spending the time to get it back. Therefore, this customer strongly advises others to avoid MyVanilla Debit Card (myvanilladebitcard.com) at all costs.

I recently had a frustrating experience with the MyVanilla debit card that I wanted to share. I purchased a $100 card from a local 711 and later checked the balance to find that it still showed $100. However, when I tried to make a purchase at Macy's, my card was declined. When I checked my balance again, it showed $0 and that I had supposedly made a $100 purchase for "digital life" - something I had never heard of.

Feeling bewildered and upset, I decided to contact MyVanilla's customer service. I was told that the transaction was pending and to call back in seven days to receive a refund. However, when I contacted them again, they suggested I file a dispute and wait 90 days for a resolution. In reality, I never received any reimbursement. I provided MyVanilla with my email address and other necessary information, but it seemed as if they never intended on resolving the issue.

To make matters worse, when I tried to check my balance online, I was unable to log in and received an error message stating "credentials invalid." My experience with MyVanilla's customer service has left me feeling frustrated and disappointed. I strongly urge anyone considering this card to reconsider and choose a more reputable and secure option. The lack of support provided by this company is unacceptable, and it's clear that many hackers have found ways to exploit their systems and steal from unsuspecting customers. Save yourself the trouble and don't buy this card.

recommend using MyVanilla Debit Card to anyone.

MyVanilla Debit Card is an absolute nightmare to deal with. As someone who is married with two children, owns a home, and has numerous bills, having access to my money is critical for my family's well-being. My husband and I both decided to sign up for MyVanilla Debit Cards and were immediately met with trouble.

When I called in to check on a refund for my husband's card, the company put it on hold, and we cannot access $1,100 sitting in the account. They have requested that we provide a social security card, billing address with name, and a picture ID for verification. We sent in all of this information and were even required to take time off work to get a new social security card. However, the company will not accept the receipt for it and claim that they need "more verification" endlessly.

It's been four days now, and we have no access to our direct deposit funds. Despite our numerous attempts to get in touch with customer service, we have been met with rude responses and have even been hung up on. We are unable to pay our bills or purchase even basic necessities such as gas and food. Adding to the stress, both of our children are currently ill, and we are at a complete loss.

In summary, using MyVanilla Debit Card has been nothing short of a nightmare, and I would highly recommend that others steer clear of it at all costs.

If you're looking for a reloadable debit card, we cannot recommend MyVanilla Debit Card. Our experience activating the card was a complete nightmare. Despite correctly answering the identity verification questions online, we were asked to answer even more invasive questions. After spending nearly an hour in a circular questioning session, we finally caved and called their customer service line. Our first representative struggled with English and could not solve the problem. It took another half-hour to speak with someone who could help us, but we were informed that we still could not be verified through their system. We were frustrated and all we wanted was to use the hundreds dollars we put on the card!

The next person we spoke to informed us that we needed to jump through several hoops to get the card working. We had to send them multiple documents, including a copy of our social security card, driver's license, bank statement or utility bill and the receipt from the initial purchase of the card. Once we sent them the requested information, it took another half-hour on the phone to confirm that they received it. We were then informed that we had to wait for the information to be processed for three to five business days before we could use the card.

Overall, our experience with MyVanilla Debit Card was terrible. The amount of time and frustration needed to get the card to work was unreasonable. We advise anyone considering this card to look elsewhere. #MyVanillaCard is definitely not worth the trouble.