MyTrip review: The worst customer service and the worst thirdparty booking website

I am extremely frustrated and disappointed with the way my flight change has been handled by Mytrip.

Every time I contact your customer service, I am given a different price for the exact same flight change. Even more concerning, I have experienced the price changing while I am still on the phone with the agent. This has made the process feel extremely inconsistent and has seriously affected my confidence in your service.

I have also spent a significant amount of time waiting on hold just to get assistance with making this change. The amount of time and effort I have wasted trying to resolve what should be a straightforward request is completely unacceptable.

At this point, I genuinely regret booking my flight through Mytrip. What should have been a simple flight change has turned into a very frustrating and time-consuming experience.

I expect a clear and consistent explanation of the actual price for my requested change, without the price changing during the process. I also hope Mytrip takes this complaint seriously and reviews how these changes and pricing are being handled.

Unfortunately, based on this experience, I will not be booking through Mytrip again in the future, and I would not recommend the service to others.