Withdrew $1.00 from my checking account on 5/26/15, then $9.95 on 6/3/15. I called the number listed on my bank statement, [protected] only to have the woman ask if I had ever applied for a l-o-a-n. I told her of course I had, but not recently and I didn't sign up for any credit reporting service. I was eventually given a "confirmation number" for the refund of $9.95 of T6958439 and after they asked multiple times for the card number I used to create the account (I never created an account and I was not about to give them my full card number) I found out the account was opened in my husband's name, but using MY debit card. ?? The woman transferred me to the "refund" dept where I talked to a woman by the name of Breann? Id number 22091. Waited weeks and weeks, no refund. Called again and got "Trudy" ID# 23133 who acted like she couldn't hear me, called back, got the same woman. She couldn't find the account, but when I gave her the account number the first agent gave me, 5827980, she found it. Asked for my card number again. Said the refund was delayed, but we should get in in 5-7 business days. Nope. Still waiting. Called today and talked to a foreign sounding man I could not understand. Asked multiple times to be transferred to a call center within the U.S. that I could understand. He acted like he couldn't hear me and kept asking the same question over and over. Asked him for the company's address, but he said they didn't have it. He said it was in California. I told him he worked for a company that stole from people. His id was 25071. I am beyond mad. We had another company withdraw money from our account and had to get new debit cards. $9.95 isn't going to break me, but it's the principle of it. I want my money back!