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MyPoints

MyPoints review: Unethical behavior

G
Author of the review
8:42 am UTC

Company refuses to compensate for surveys completed, and are stating reasons that are not true for doing so. I am unable to exactly quote line by line the monies owed because I am no longer able to view that information on their website. Every time I log into the account and try to access required information, it states "we need a little bit more information to get you back into your account". When I put in the requested information, I get another message stating a time line for them getting back with me. It was been several weeks of getting the same message, and issue is still not resolved. I have attached a screen shot of one the emails received, stating the total amount of points accumulated which is 14, 560 as of the email date. According to their point system every 159 points = $1. Therefore 14, 560/159 = $91.57 + per their website a $10 sign up bonus, of which I do not call receiving. So, with the signup bonus the total would be $101.57

Desired outcome: compensation for surveys completed

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  1. MyPoints Contacts

  2. MyPoints phone numbers
    Click up if you have successfully reached MyPoints by calling +1 (415) 200-4200 phone number 0 0 users reported that they have successfully reached MyPoints by calling +1 (415) 200-4200 phone number Click down if you have unsuccessfully reached MyPoints by calling +1 (415) 200-4200 phone number 0 0 users reported that they have UNsuccessfully reached MyPoints by calling +1 (415) 200-4200 phone number
  3. MyPoints address
    44 Montgomery Street, Ste. 250, San Francisco, California, 94104, United States
  4. MyPoints social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 19, 2026
MyPoints Category
MyPoints is ranked 8 among 113 companies in the Online Scams category