MyPillow

Outstanding product. Well packaged, shipped quickly and arrived with great instructions. After an initial 5-min. in the dryer to loosen and fluff the materials, the pillow felt like a bag of foam chunks, which it probably is, but... This probably is the most comfortable pillow I've ever owned. And it seems that a short ride in a clothes dryer will refresh it's shape and size in short order. The first night, I had support and comfort unlike anything experienced with other pillows. I've had down, latex and plenty of hypo-allergenic offerings from big chain stores. MyPillow (standard/queen/green) feels and performs differently and I like the difference. Seeing an F-rating here suggests the company embraces admirable business ethics and I'm finding that to be true. Excellent customer information came with the pillow, in advance of it's arrival and is available on the web site.

Don't believe this F that BBB has given. It's nothing more than political slandering. My pillow is an *** "Made in ***" *** run company.Over the past year, I have personally purchased a pillow, two robes, two sets of Giza sheets, a large dog bed and two full sets of towels. The quality of every product I've purchased has been excellent. The pillow stays fluffed, the cats even get on the dog bed, the sheets are pure quality, truly the softest sheets I've owned and I sleep so much cooler. (I typically sleep hot), the towels are nice heavy fluffy towels and so soft and absorbant. They don't just smear water around your body. *** is amazing. One hand towel in my order was stitched poorly so I called MyPillow and they sent a replacement towel no charge. Bless this man for what he is fighting for, when every retail store stopped selling his products. It's the retail stores that deserve an F!

Initially have ordered sheets, because we bought a new larger bed and figured these would be decent enough. Were pleasantly surprised the GIZA sheets were so comfortable and great for us. We then ordered some towels, very nice towels. Daughter liked them enough and stole a few. Ordered more. Then decided to try ordering a body pillow, I had BeautyRest Black Pillows but frequently woke up in a sweat from them. Body pillow was really quite amazing and very comfortable. It was medium firmness if I recall. Decided to order two pillows: not sweating anymore in bed. Even with temp at 72F and a fan on the bed, we were hot unless just in sheets, then feet were cold. It was a massive give and take getting comfortable. Finally got the pillows...now very comfortable. Also ordered the slippers, absolutely the most comfy slippers I've ever worn. Seriously. The bed stuff is good and decently priced, but the slippers are over the top good. BBB's rating is it appears after research, to be political hit job in action. Millions of orders and roughly 0.015% complaint ratio? BBB is disrespectful to businesses nationwide and lends itself to being a wing of the woke left. Their F rating in bogus it appears. Discount it. They make a good product and even with emails stating delays, I got it weeks before it was supposed to be delivered. A-

We have been sleeping on the pillows for a long time! I upgraded all the pillows in the house to My Pillows. The search for comfortable pillows for my TMJ ended with the My Pillow. We have also ordered the roll and go pillows and use them on our couch instead of the pillows that came with the couch. They are so nice because they offer support where you need it in the lower back or behind the head.We have the sheets, too, which are totally amazing quality.The first pair of slippers I ordered for my husband had a seam on the inside which was scratchy, but we gifted them to my sister and they work perfectly for her. We ordered another pair when they came back in stock in a bit larger size than he needed, so we gifted them to a son. I just ordered another pair for my husband, and hopefully this time I will have it right. My slippers have been a perfect fit from the beginning and I love the warm, furry feeling.We have the towels but are waiting to use them in our new house. I love the bath mats because they are so easy to throw in with the towels when you wash them, because they are also all cotton and don't have any rubber or anything on the back side of them, nor are they the super thick cotton looped kind that cause my washing machine to "bump". This kind of bath mat is extremely hard to find over the years. I love all the products I have ordered.

18 months ago, I bought a pair of My Slippers. Couple weeks ago, I noticed the right sole was detaching along the outer edge of the slipper - about 6 or 7 inches worth. So, I ordered a pair of replacements on the website clearance sale. Slippers came and are way too small. "Can't exchange them; all sales are final." Shame on me for not reading the fine print; shame on Mike for not saying that out loud in his commercials! E-mailed Mike. Calvin L. replied the policy will not be deviated from. If that is Mike's idea of customer service, he is nothing more than a cheap huckster hiding behind a cross on a chain.

I had a real bad experience returning my slippers to Mypillow. It was really uncomfortable for me and I couldn't wear them. So, I shipped the slippers back to Mypillow on March 28, 2022, and they received them on March 31, 2022. I was expecting to get my credit card refunded soon after. But, as times passed by, I didn't see the credit reflection on my card. So, on April 16, 2022, I called customer service to ask for help.

When I talked to the customer service agent, I provided her the RMA# which was given to me during the return process. She was really rude right from the start and she asked for the tracking number. I told her that I had already tracked the package via the usps tracking system which showed it was delivered to them on March 31, 2022. But, she still rudely asked me how she was supposed to know where the package is. I then suggested to her that the package might have been opened for return processing and then linked to their RMA# which would show the location and processing info for the return. But, she rudely informed me that I was wrong and that their processing system is different. I couldn't believe it when she stated that a return could easily set in a warehouse unopened for up to 30 days before being opened for processing! What a way to treat a customer!

I think Mike Lindell needs to take care of these issues. I mean, he should spend less money on TV commercials and more on hiring skilled employees to process returns. I understand that problems occur with businesses, but good customer service is a must these days. It is really important to treat customers like human beings and not like nobody's. Honestly speaking, I will never be buying anything from this company again. I hope they value their customers more than their profits.

I purchased my slippers for my wife as a Christmas gift 2021. These slippers are 1 year & 4 months old. We live in a 623 sq ft home that is 90% carpet. Other than sitting on r back deck these slippers have never been worn outside or have been wet. My pillow told me there was a year warranty. These slippers are obviously not made very well. Totally disappointed that they refused to refund my $100.00. Hopefully this review & pictures will stop anyone else from buying their shoddy product.

I am on my second pair of my slippers and I’m not happy at all. I have the worst foot pain when I get off work and Was so excited about having them to put on my feet. The first pair fell apart after a week - the left ones sole came out of the bottom of my right shoe-I only wore them inside the house in the evenings. This second pair of shoes, also the right one, has already got the sole rolling up inside of the shoe. The center of my foot now has a long rolled up piece going down the middle under the cloth top sole. I hate this and I hate complaining about it but I don’t want anyone making the same mistake as I did.

The slippers were a little tight to begin with so I didn't wear them for a while.

When I did start to wear them they stretched to fit just fine.

I only wore them lightly in the house.

But just after just a short while the bottom sole split and out come the gel.

The slippers are NOT worth the money.

Oh, and they are made in CAMBODIA! So much for supporting "American made"!

Definitely not worth the price!

I purchased two sets of towels but towels in one set have faded, look dirty and I can’t display them in my bathroom. The hand towel and face towels are obviously not the same color as bath towel. Will you please send a new hand towel and face towel to match my bath towel. Thank you very much. See photo.

Mary Ann Allen

7402 110th Avenue NE

Lake Stevens WA 99258

[protected]

[protected]@yahoo.com

I received a pair of sleeper's for Christmas. The person lost the receipt. She was told since my size is 12 she should order size 13! the sleepers are nice BUT size 13 is to big my foot slides around in them. If I could return for a size 12 I would be very happy. 12/25/22 As I mentioned she can't find her information I have the box and only wore the twice. You should NOT tell people to buy a larger size!

I ordered four pillows and gave one as a gift. The recipient opened his and found the pillow splattered with blood. I am appalled that this even passed inspection. He lives in another city and I cannot ask him to return this and I really don't want him touching it with blood and body fluid contamination. He did not take a picture but tried to wash it. Doesn't matter if the spots are still there-it has seeped into the inner parts and hepatitis can live for 10 years.

I wanted to remove the cover for washing and the zipper doesn't have zipper handle to start taking off or for putting the cover back on the mattress topper. I wanted to wash it today, 11/15/2022. Can I get a replacement?

Please advise as I would like a replacement, double bed, so I can remove the cover and wash it. Please honor my request, as the mattress topper has improved the quality of my mattress.

I look forward to your help!

I ordered slippers from MY PILLOW for my father who's feet are swollen. We received a pair of shoes that had a lip in the back. I called the customer service and they said that is how their slippers come. So I said that was not clear AT ALL in the commercial - because that is not quite a "slipper". Regardless, I asked to send it back. Not only did they charge me for the shipping to receive the item, I was also charged for the shipping back - when I should not have been charged because THEIR DESCRIPTION OF THE SLIPPER WAS INCORRECT and DID NOT indicate that it has a raise lip in the back (which makes it more like a shoe). I called after sending back the shoe to receive my 100% refund. The infomercial in not way indicates that men's slippers have a back lip and the women's does not. I asked for my refund they said I only get back $40 some dollars instead of the full $67 - because the shipping is on me. Had I decided that I don't like the shoe or something from my part I could understand. However, their infomercial was not clear AT ALL so I don't believe I should be charged the return cost. I was talking to the customer service agent and she would not let me talk by interrupting me. Not only that, She even HUNG UP ON ME!

I think the infomercial is very misleading - not clear and just a way to make money even if you don't want their product.

Al Santos

4790 Aston Gardens Way 306 Naples, FL 34109

Item #74507-01 King percale sheet set - light birch

Order [protected] placed 8/4/2022

Im trying to return bedsheets. I purchased sheets with 20 inch deep pockets, when I recieved shippment they are only 17 inch . I have beed trying to return them and get refund of my money. I have tryed email but its not any good. If I dont hear from you I'll sue you in court, I have contactd the BBB and a lawyer and am perpared to sue you as it seems a scam. mr. persiani [protected]

3427 Loganveiw dr baltimore ,m d 21222 the clock is running send return label

immediately.

The purchase of a pair of slippers was received December 17th 2021 and just 7 months later the heel bottom on the left slipper is worn and split. The slippers were only worn inside. The slippers should last longer and not wear through. The thickness of the heel is very thin for an expensive slipper, should be much thicker for the purpose that they are advertised to use inside and outside.

I feel that I should be shipped another pair with a better sole.

Their durable sole (what a joke) is literally disintegrating and falling off in pieces. It has started separating from the slipper and will be useless shortly. For $90 they should last more than a few months IMHO. I'll still buy from My Pillow as I support what Mike Lindell is doing for our country, but I'll definitely not be buying any more slippers. Lands End makes a similar priced slipper that is vastly superior in quality and longevity

My husband bought one of your standard pillows from Walmart in Akron, Ohio a few months ago and he loves it. So I have headaches nearly every morning decided I would to the same. I bought mine and the first night was ok. From then on I am highly disappointed. My pillow and my husband's pillow don't even feel the same. Mine feels like it has chunks of foam in it and they push around inside it. His pillow is nice and firm and stays in place like I imagine it should. If I had the box, I'd send it back. That's how dissappointed I am.

I recently decided to take advantage of your generous offer by ordering towels. Your ad stated that if you buy one towel set you would get the second one absolutely free. So, when placing the order, I was asked for the promo code. I advised that I didn’t have the code but asked the person who was handling the call if there would be a difference in price without the code to which she replied there would be no difference. The following day I obtained the code from your commercial and called the customer service department again. That customer service representative told me that my understanding of your commercial was incorrect. Her explanation made no sense at all. I then told her that I would simply cancel the order. She then replied that I couldn’t cancel the order and then ultimately told me that she was not going to argue with me and she discontinued the call. After the call, I searched on line to see if any complaints had been filed against you in the past with reference to false advertising claims. Unfortunately, I found that a number of them have been filed against you. Even at the sale price of $39.00, I felt that was an attractive deal. But, I deplore the practice of anyone promoting a product and then failing to live up to what was promised! So, I can only conclude that one of two things are happening: (1) Either you are deliberately deceiving your customers, or, (2) You need to do a better job at training your customer service representatives in explaining why you didn’t mean what you were saying in your commercials.

I received a pair of slippers for Christmas. They aren't the right size so I wanted to exchange them. They aren't taking phone calls. I've sent a ton of exchange forms with no response but you need to pay for a shipping label. Well after my husband spent $25 getting them here why do I have to pay $10 to get them back. At this point I don't even want an exchange. I just want him to be able to get the money back. Worst customer service ever!

I have called your Customer Service lines (all of them) and they said they would get back to you within 72 hours! I have been calling for 3 weeks and that's way over 72 hours! Can't get a response from anywhere, even emails! I'm fed up! I ordered Mens slippers for Christmas and they sent Womens slippers instead! I want to return them and get a refund, but their were no instructions in my package on how to do this! This is very BAD SERVICE as far as I'm concerned!

Ordered my pillow from [protected]@asseenontvetc.com september 11, 2021. Order number E369629. to date I never received it. I was charge to my credit card $37.19. Maybe you can get through to them I haven, t had any luck reaching them.
My email address Is [protected]@aol.com Thanks

I purchased a King 3 in. MyPillow mattress topper and received it Jan. 17, 2021. Within about 2 months, the topper was sinking where we lay in the bed. I started rotating the topper every month to try to distribute our weight on it. Now I feel like I am lying in a well, and there is a ridge between my husband and I where we lie. Even when our comforter-type bedspread is on the bed, there are large indentions at the head and foot of the bed where the topper has sunk in. This mattress topper is supposed to have a ten year warranty, but I cannot find out what that covers. I have called MyPillow's customer service number, [protected], and even stayed on the line for two hours waiting for a representative to answer. I tried the Chat feature and the "bot" informed me no one was on line at that time and to try the customer service number. MyPillow advertises service 24/7. I don't think MyPillow responds to customer inquiries. I paid $395.87 for this mattress topper and have not had a restful night for the past seven months.
Wanda M Fisher, Customer