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MyLife
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2.1 372 Reviews

MyLife Complaints Summary

99 Resolved
249 Unresolved
Our verdict: When using services from MyLife with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MyLife reviews & complaints 372

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L
4:26 am EDT
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MyLife Unauthorized charge made to my debit card

My bank sent me a text message saying they suspected fraudulent activity from my debit card and asked if I had made a $41.85 purchase from MYLIFE VI PPL on March 15th around 5:30 pm (I wasn't even on the internet at this time). I did not make this purchase and I just want to know exactly where it came from. I now have to get a new debit card, which means I can't make any purchases for 5-7 days until I get my new card in the mail. I wanted to know if MYLIFE VI PPL (that's how it appeared on my statement) is related to mylife.com, a site I never go to, and I wanted to know if they are hacking random people online.

Desired outcome: I would just like to know who in the heck MYLIFE VI PPL actually are so that I can have some piece of mind.

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K
6:57 am EDT
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MyLife Subscription

I never wanted to have this and been changed twiced 83.40 and 155.50 total 238.80 I need my money badly can't ever get someone on the phone at all please please help me my life 55 # [protected] and [protected] are money numbers and the date was 02/22/2023 they took both the same day. It has a number [protected] and all it does is tell you to email them and love done that so many times with absolutely no results

Desired outcome: Refund

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2:27 pm EST

MyLife I am sick of my life .Com

Ypou do not have any right in posting our personal info and that of our families...You have profiles of dead people and false information on my profile ...I have asked them to delte my profile and they said they did but they did not ./.I jhate my life .Com ...You cannot even get through to a person, and their damn robots are so rude when you do call in ,.,,,they just tell us to email them and i have with no resolution...Shame on my life.Com ...They are a bunch of lazy crooks liars and scammers

Desired outcome: I WANT MY PROFILE AND THE PROFILES OF MY FAMILY DELETED

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Update by I want justice and good customer service
Mar 06, 2023 2:28 pm EST

You do not have any right in posting our personal info and that of our families...You have profiles of dead people and false information on my profile ...I have asked them to delete my profile and they said they did but they did not ./.I hate my life .Com ...You cannot even get through to a person, and their damn robots are so rude when you do call in ,.,,,they just tell us to email them and i have with no resolution...Shame on my life.Com ...They are a bunch of lazy crooks liars and scammers

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J
3:56 pm EST
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MyLife People search of public records. Mylife.com

I paid id for a "one-time" check on a debtor but when checking my card, I found that MyLife had also charged me another $155.40 for an annual ($12.95x12 months) subscription which I DID NOT request! I am trying to get a refund as I did not agree to this charge and do not need this service.

When I called the toll-free number, it simply referred me to email "customer service". I have emailed MyLife, and they have not responded. Please I am asking for a full refund of $155.40 back to my card and cancellation of this service/ membership.

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K
11:44 am EST
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MyLife My life refund

It's been 6 days now that I opt out and asked for a refund my money was taken off my card over 200$ I'm a single grandma with custody of my grands woo needs this money why would anyone pay that much money l just needed it refunded you can't talk to a human no phone listed the email says they will get with you in 24 to 48 hours yeah right they haven't

Desired outcome: Refund please

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Update by KN95
Mar 01, 2023 12:17 pm EST

Received a email saying that info on myself and to verify my email l did verify and then my notifications from my debit card started beeps so l click over 2 charges mylife. 55.[protected] on 02/22)23 $155.40 #2 was 02/22/23 $83.40 Tryed calling only to get to email customer service did it so many times. Finally after days they replied they found the account give 24)48 that also didn't happen said the subscription was not paid if I could send verification that it came off my card and I did that also and haven't heard a word

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1:18 pm EST
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MyLife Unauthorized charges

I requested a one time search for 9.95. (No subscription) And the search came up nothing, However when I checked my bank account a few days later they charged me 9.95. Which I agreed upon then 2 more charges that I did not agree upon. One for 179.40 and another 155.40. all 3 charges were on the same day! I have been emailing the customer support every day with no response

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11:32 am EST

MyLife Unauthorized debit card charge on feb 17th, 2023

Paid for a "one-time" check on a debtor but when checking my bank records found that MyLife had also charged me another $155.40 for an annual($12.95x12 months) subscription which I DID NOT request! Still trying to get a refund.
When I called the toll-free number it simply referred me to email "customer service". I have emailed MyLife and they have not responded.
Category: Transfer
Online Description: Mylife * Mc My Id Bg S
Statement Description: DBT CRD 1050 02/15/23 DJAT8TQJ MYLIFE * MC MY ID BG S [protected] CA C#2617
Date: 2/17/2023
Type: Debit

Desired outcome: REFUND

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1:58 am EST
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MyLife Subscription charged that was not selected

I, Thomas P. Hobart, purchased an initial report request for myself from My Life for a charge of $9.95. At no time did I select a full year membership. I recently received a notification from my financial institution of a possible unauthorized charge of $84.00. When I inquired with my institution, they advised me that it was My Life. Repeated e mails to My Life to address this issue have gone unanswered.

Desired outcome: Full refund of unauthorized charge

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11:56 pm EST
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MyLife Membership I did not authorize

I was charged $155.40 while trying to delete my profile account with MyLife. The site said “click here” and the next thing I knew, I was charged money. Then, I tried to call the number they provided to contact them and got a voicemail message stating I need to email the company. I emailed them over two weeks ago demanding a credit back on my credit card and have heard NOTHING! I want my $155.40 back!

Desired outcome: Refund

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1:56 am EST
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MyLife Annual membership I never agreed to purchase

On 01/16/2023 I saw an email in my inbox regarding new critical information on mylife.com profile. Seeing that I panic and login. Of course I can't see anything without payment which is just not ethical in my opinion. I think if you have personal info on your site that is incorrect I need to have it removed otherwise it's slander. But I mistakenly decided to pay the one time charge of $9.95 to access my report. Paid that then immediately was also charged $155.40 which I did not ever authorize. I never clicked on anything approving another charge. I have emailed this company at the email address they posted to contact with issues. I have emailed 4 times now and have not heard anything back.

I am livid to say the least. As a single mother of 2 I can't afford $155.40 charge especially for something I never approved nor initiated. I have begged for assistance with no response.

To other mylife users, do not give them your card number. This has been a nightmare and is just taking time from my family and job chasing my money that was stolen from me. Please help me.

Desired outcome: Full refund of stolen funds from my credit card. User ashabs155 and email [protected]@gmail.com. thank you

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K
9:53 am EST
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MyLife Unauthorized credit card charges

I placed a one-time charged on mylife and got charged 3 times for 2 annual fees which I not authorize. They do not answer their phone number so I have to resort to email and cancel my credit card in the meantime! Also for that one time fee I did one search and probably got incorrect info on top of that! When I tried to do a second search, they wanted more money, even though my fee was for one month's services! Who are these people? I did all of this today - 01.12/2023. at 09/12 am.

Desired outcome: First I'd like my money back. Second I'd like a better search results. Third, I would like a full month of search.

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K
3:32 pm EST

MyLife Annual membership subscription and no customer service response

I conducted what I thought was a "free" online background search on www.mylife.com. After I conducted my search and logged off. I received an email identifying that my debit card was charged $155.40 ($12.95 x 12) for an annual membership subscription. After reading the email I attempted to contact the phone number provided [protected]) and an automated message directed me to respond by email to [protected]@www.mylife.com. I did not authorize this charge and no one has attempted to contact me regarding this issue. I could see charging a minimal fee for a background search although no one that I am aware of would want an annual subscription unless they were a business or related to law enforcement.

Desired outcome: Subscription fee refunded.

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A
12:11 pm EST

MyLife Scam

I purchased one background check for $9, and I got charged $44 then $59. I didn't get the research I wanted, instead I got my own information. I can't get a refund! This is crazy, this company is wrong.

The information about myself was wrong too. The background check is not comprehensive, there are only addresses and phone numbers in there.

Stay away, they are scammers

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L
11:09 am EDT

MyLife Unauthorized credit card charge

I am a researcher and signed up for the $1.99 service of looking at my own record. They immediately added a second charge, which I didn't authorize, of $44.85 for a subscription. I called within minutes of seeing the charge was told the subscription was cancelled. Seven days letter, I stll haven't received a refund. When I call back, after much back-and-forth, that they can only refund me $34.90 since I had used the site. Yes, I used the site to get the phone number to call to cancel and to follow up. The representative said that they cancelled the account which meant I wouldn't be charged an additional $44.85 in 3 months when the next payment was due.

Desired outcome: Full refund

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3:35 am EDT
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MyLife Refusal to close my acount

I have requested my account to be closed many times over the last year. also requested them to stop sending me e-mails warning of negative or criminal activities in reference to my name. Their tactics are bordering illegal in that they make false statements to entice me to spend money with them

Most frustrating is their refusal to remove my name from their system and close my account. If they warn me that my so called profile is negative, then what assurance is there that they are not falsely informing others?

Desired outcome: Closure of my account and all further communications from themRemoval of my personal information from their systems

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M
2:32 pm EDT

MyLife incorrect address cities for Mary R Moseley Jacksonville FL

Report states about cities where I have lived, it lists Brooklyn, NY. I have never lived in Brooklyn, NY and lists Mary Moseley has having lived there and also with fines. Again, I, Mary Rickman Moseley, have never lived in Brooklyn, NY.

Desired outcome: Correct the the information. Remove Brooklyn, NY from my record.

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R
5:34 pm EDT
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MyLife mylife

Another ONLINE grifter site. I claimed a friends profle and I was alway getting these MAJOR drama email from them claiming some information--regarding me0 out there was bad.

Later I created a fake profile and now I getting email that want me to protect my reputation---by paying for something. No worried, dash ripstein does not care. LOL

Desired outcome: shut down fake website

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10:31 am EDT
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MyLife Email claiming my info was recently updated and to review

I don't have an account with mylife.com but have noticed that I get emails from this company frequently. Today I received an email which stated that my information had be updated and to review. When I clicked on the link, I was made to wait through a series of searches, i.e.: criminal, lawsuits, etc. I saw that people had accessed and searched my information recently but could not see who. I also could not review the updated information as directed in the received email. I cannot confirm or deny that the information on the website about me is even true. It states to contact customer service to update false information but I could not get through to customer service at all. Is it possible to review the information on this site? I have some very crazy family members who have spread rumors about me, stolen my identity and wreaked overall havoc on my life as a result. If these people are continuing their tyrade, I need to know. Bottom line is that I should have the ability to see the information this company is making public on their website to verify it for authenticity. I don't think I should have to pay for that!

Desired outcome: I would like to review the information on my report and verify its authenticity.

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12:03 pm EDT
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MyLife MYLIFE data is incomplete, outdated, and incorrect / SCAM

STAY AWAY FROM MYLIFE!

data is incomplete, outdated, and incorrect

additional charges will be placed on your card

I signed up on 10 APR 22 and next day I had an extra $60 place on my account

RUN AWAY - YOU HAVE BEEN WARNED

Indio NWA

Desired outcome: People not get scammed for extra unknown charges or pay $ for inaccurate outdated or bogus data

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5:49 pm EST

MyLife The complete website

Such a scam. Do not fall for the misleading information. I regret ever finding this website. Avoid, again avoid!

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MyLife Customer Reviews Overview

Mylife.com is an online platform that provides individuals with a wide range of tools to manage their online presence. The website offers services such as background checks, contact information search, reputation monitoring, and social media management, among others. Mylife.com reviews indicate that the website has a user-friendly interface that simplifies the search process. Many reviewers praise the website for offering comprehensive and accurate information that helps individuals protect their identity and stay informed of their social media presence.

Several positive reviews emphasize the convenience of using Mylife.com. Customers particularly appreciate that the website is easy to navigate, and that the search results are organized in a clear and concise manner. Other reviewers attest to the depth of information that the website provides, including details on criminal and court records, and even sexual offender data.

Many Mylife.com reviews also highlight the level of customer service that the website offers. The company's support team is praised for their promptness and willingness to help customers resolve any issues that they encounter. Several customers have expressed contentment with the support team's responsiveness and ability to assist with inquiries or concerns.

Overall, Mylife.com reviews suggest that the website is a valuable tool for individuals seeking to secure their online presence. By providing comprehensive information and offering a user-friendly interface, Mylife.com helps its customers stay informed, monitor their reputation and safeguard their personal information.

MyLife In-depth Review

Website Design and User Experience: The website design of MyLife is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with a search bar prominently displayed for quick access to search for people. The overall user experience is smooth and efficient, ensuring a hassle-free experience for users.

Range of Services and Features: MyLife offers a comprehensive range of services and features to cater to different needs. From basic background checks to detailed reputation reports, the platform provides a wealth of information about individuals. Additionally, it offers tools for managing and monitoring your own online presence, such as removing unwanted information and controlling your privacy settings.

Accuracy and Reliability of Information: MyLife strives to provide accurate and reliable information about individuals. The platform aggregates data from various sources, including public records, social media, and user-contributed information. While the accuracy of the information may vary, MyLife takes measures to verify and update the data regularly, ensuring a reasonably reliable source of information.

Pricing and Subscription Options: MyLife offers flexible pricing and subscription options to suit different budgets and needs. Users can choose between monthly or annual subscriptions, with the latter offering cost savings. The pricing is transparent, with no hidden fees or surprises. Additionally, MyLife provides a free basic membership with limited access to certain features, allowing users to get a taste of the platform before committing to a paid subscription.

Privacy and Security Measures: MyLife takes privacy and security seriously. The platform employs industry-standard encryption and security protocols to safeguard user data. It also allows users to control their privacy settings and choose what information is displayed publicly. MyLife is committed to protecting user privacy and ensures that personal information is handled in accordance with applicable laws and regulations.

Customer Support and Responsiveness: MyLife offers excellent customer support and is highly responsive to user inquiries and concerns. The support team is knowledgeable and helpful, providing prompt assistance whenever needed. Users can reach out to the support team via email or phone, and the platform also provides a comprehensive FAQ section and user guides for self-help.

Reputation and Trustworthiness: MyLife has built a solid reputation for being a trustworthy and reliable platform. It has been in the industry for many years and has garnered positive reviews from users. The platform is committed to transparency and ethical practices, ensuring that the information provided is accurate and up-to-date. MyLife's reputation speaks for itself, making it a trusted source for personal information.

User Reviews and Testimonials: MyLife features user reviews and testimonials, allowing users to share their experiences and insights. These reviews provide valuable feedback and help prospective users make informed decisions. The platform also encourages users to leave reviews, further enhancing its transparency and credibility.

Mobile App Functionality: MyLife offers a mobile app that extends the platform's functionality to mobile devices. The app is well-designed and user-friendly, providing a seamless experience on the go. Users can access their accounts, perform searches, and manage their online presence conveniently from their smartphones or tablets.

Additional Resources and Benefits: In addition to its core services, MyLife offers additional resources and benefits to enhance the user experience. These include educational articles, tips for online safety, and tools for managing online reputation. The platform goes beyond providing information and strives to empower users with knowledge and tools to navigate the digital world effectively.

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Contact MyLife customer service

Phone numbers

1888 704 1900 +1 (310) 571-3144 More phone numbers

Website

www.mylife.com

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