On September 2, 2019, I was lured to MY Life by a pop-up saying that there was negative information about me on a MY Life profile. Sure enough, when I entered my name and zip code it came back with three arrests showing up on my profile BUT in order to see the details I needed to sign up for a $1.00 7-day trial membership. Before signing up I did go to "terms" and made a notation that the trial period began the day I signed up and would end on September 9th. I made sure to call on September 8th to cancel my membership- [protected] and was told I would receive an email with the confirmation; I did not receive an email and on September 12th, my husband asked about TWO VISA charges on our bank statement for $69.95 & $50.85 from My Life!
I Called [protected] the next day and first spoke to "Jesse", in Manila, who was difficult to understand, impatient when I asked him to repeat, curt and rude. He insisted - INSISTED!!- there was no record of my call AND absolutely no way to return the $120.60 charged to my Visa. When I asked to speak to a supervisor he said no Supervisors were on the floor and when I asked for the phone number for Los Angeles or the main headquarters, Jesse said he needed to ask someone. He put me on hold and then the line went dead!!
I called back later in the day and spoke with Ruby-- she was very nice from beginning to end and 100% professional. After explaining my situation she asked if she could put me on hold while she checked and quickly returned to say I would receive a full refund in approximately 2-3 business days and gave me a confirmation number right then. I was so delighted with the way my call was handled I asked to speak to Ruby's supervisor in order to officially compliment her! I basically made three calls to Manila
in order to SUCCESSFULLY cancel a tri
I attempted to see about the 3 "arrests", and did get a date-9/14/97- and a case number, but when I went to the Broward County Municipal Court they had no record of this and, by the way, I have never been arrested or detained in my life.
I feel my issue with My Life has been corrected/resolved but I just wished to let you know what I experienced.
Sincerely,
E. Masino
Add your opinion