The complaint has been investigated and
resolved to the customer's satisfactionResolved MyHeritage — renewal complete subscription
resolved to the customer's satisfaction
My invoice number [protected] dated June 8 th 2017, I received the following email
"Dear Jerry Andrew,
This is just a brief update that your Complete subscription for family site 'Clay Web Site' has been successfully extended for one additional year.
Your credit card was charged $250.74 (plus tax if applicable). The next charge will take place on June 8 2018 for another year.
Your transaction invoice is attached.
You can review your subscriptions anytime on your Account > My Purchases page.Account ID: [protected]
If you have any questions, please call us at: +[protected]
(Monday through Friday, 9am – 7pm EST).
You may also visit our Help Center to get instant answers or write our customer support team.
Thank you for using MyHeritage.
I have moved to France, I had no idea I was on an automatic renewal. I have not used the service, nor can I because the Web site is in French which I do not speak or understand. I tried to call the number they had listed on June 8th 2017 and several days thereafter I finally made contact today June 13th 2017 5 days after notification, and the wanted to charge me $125.00 ($25.00 a day for service I have not used now or for many months. I did not know I was on auto renew, and when I asked the phone person on the contact to send me the contract I sign for this service he did not response to my request. I keep e-mail of my subscriptions, yet I do not have one Heritage
The complaint has been investigated and resolved to the customer's satisfaction.