MyHeritage review: automatic charging at end of free trial

I signed up to the My heritage DNA test in December as part of which you give a month free trial of the My Heritage complete plan. . I did not want this, just the DNA test but failed to cancel.

Normally with a free trial I would expect to receive a reminder that it was about to expire before a charge was made. But last Wednesday 8th January you emailed me to say you had charged me for a year's subscription until January 8 2021.

I would like a refund for this pleasers you did for Justina on 13th January. My attempts to email you on that day, and to reach you on 8th Jan on your helpline and then to leave you a message on your help line today have so far gone without response.

The invoice number is #[protected]. Let me know if you need my ID number or any other info.

Thanks for any help you can provide on this

David Levy