MyGiftCardSitestealing funds/horrible customer svc

H Review updated:

Purchased $150 gift card on 9 / 13 / 11 to save money on gas through kroger. Went to shell station in front of kroger and swiped at the pump. It asked for a zip code. The card says "register your card at www. Mygiftcardsite.com before you make an online purchase. " it doesn't say anything about before purchasing gas on the card or the package. Transaction was declined! Tried a 2nd time and it was declined also. Looked online and found the card showed $2 available. It had placed a hold on $148 ($74 each swipe) even though it was declined. Called customer support to find that the "funds will release on the 23rd if not sooner. " been checking daily (And have since registered the card) and the funds are still not available as on 9am on 9 / 23 / 11. Called again to be informed that they are scheduled to be released at midnight tonight. When advised that they had stolen my money for the last 10 days, they blamed it on shell. Shell said the funds were released when the card was declined for incorrect zip code. Mygiftcardsite is a fraud. Do not purchase their gift cards from kroger or anywhere else!

Responses

  • M3
    M30dolphin May 04, 2010

    My husband and i received a mc gift card for our birthday, and every since we haven't been able to use it! I try to get on the "web site" and it doesn't except my card number. I don't get it! If you give the company $50 for a flipping gift card, the person who receives it should be able to redeem it! And not only online!! Also, i try to use it online and it still doesn't let me! Uuuggghh!!! What a scam!! And our family doesn't have alot of money to through away $50!! If i could get there money back i would! It wasn't a gift, it was a nightmare!

    3 Votes
  • Nl
    N-Lo May 23, 2010

    This is totally true - so far, this company has taken family members for $150 (3 - $50 cards purchased) - you can't use these cards anywhere - it declines the transaction and by the time you find a place that will use it, there's only $2 left on it (from $50).
    I have called several times and was put on hold for 1 hour and 15 minutes while at the same time calling on my cell for 50 minutes. You ask for a manager and all they do is drop you in queue - what a waste of our precious $ for the gift giver.
    No-one follows up because the gift sender doesn't know you are having these 'issues' - these folks fraudulent practices need to be reported!

    3 Votes
  • Ba
    Barleyologist Jan 25, 2011

    I can not use this card at any retail establishment and nor do they offer an exlpination on how to use it at there site and... no contact information/email to talk with someone!

    2 Votes
  • Pl
    plugh Feb 05, 2011

    I have had no problems with the A gift for you mastercards until last week. ( Feb 2011) Since march 2010 I must have used over $1000 worth of them. Noticed that the local store has stopped stocking them... I have a $25 card that the mygiftcardsite won't accept.

    0 Votes
  • Ve
    VERAAGNESCOOK Feb 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I used the card once but when i tried to use it again they said i had to know the balance how do i find the balance when you say my card has expired and i have only had for 2 months

    1 Votes
  • Go
    Golgo26 Feb 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I got a $50 dollar gift card today.and it doesn't work anywhere.it says register it, but the site doesn't even load.I for one agree these people need to be reported.From what I gather, the domain name is registered in Scottsdale, Arizona.

    0 Votes
  • Br
    Broke and upset in Missouri Feb 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I myself have problems with these prepaid credit card. There is no number on the card to call customer service and the site keeps regenerating the same page. Where is the company techincal techs to help with this issue. This is not good for Mastercard!!! They need to handle this issue right away!!!

    0 Votes
  • Se
    sedona824 May 06, 2011

    I registered my 25 dollar gift card and it is denied at the stores. I came home to check on computer and no record that I registered it what gives????This was a gift for mothers day and cant even use it-not a happy camper in Buffalo, New York.

    0 Votes
  • Se
    sedona824 May 06, 2011

    I cant believe all the people that are having the same problem as I am having. Better yet why hasnt someone done something about it. The problem is it doesnt matter where you go it keeps getting denied at every store. I hope someone does something soon.

    0 Votes
  • Br
    Brotherman Aug 30, 2011

    What a gift. I was given one to pay for someones shipping and it was declined at USPS so I paid cash. I tried to use for other purchases over the next few months at difffernt merchants to no avail. Good luck on their website. I am skeptical about registering at secondary site with security code due to theft potential. Scam from start to finish as far as I am concerned.

    0 Votes
  • Ta
    tam1970 Sep 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i'm having trouble getting to the web site and when i go through all the loops and finally find the web site i get a message that says my pre paid mc card is not part of the web site. i found an old card that had the number so here it is. 1-866-952-5653. this is the customer service number for mygiftcardsite.com

    1 Votes
  • St
    Steve Gonzales Sep 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This has been a nightmare. . . On friday 9 / 16 went to get gas, paid at the pump did not know any better. . . Tried to use it on saturday was denied. I called on saturday 9 / 17 / 11 was told in the rules or the fineprint it states do not use at the pump go in and request an amount. (The whole amount of $100. 00 was on hold i only used $60. 00) . I asked when will the hold be released she stated 2 - 3 days.


    It is now wednesday 9 / 21 / 11 the hold still has not been released called today and the young lady on the phone stated will not be released (8 days) until next wednesday 28th. I have requested a manager or supervisor to call me she stated it will take 24 - 48 hours what a joke. . .


    This is unexceptable my boss got me this card so i could get gas on my vacation to oregon what a pain.


    You can see on the transcation that i used only $60. 00 you have control to release this amount i need these funds immediately remember who the consumer is.

    0 Votes
  • Ji
    Jim Ross Dec 14, 2011

    I am working on a credit card payments system and I have been testing with a MyGiftCardSite MasterCard for several weeks now. 1) They do not honor electronic authorization reversals, and 2) they appear not to expire any unsettled transactions (certainly not after 29 days so far where the customary expiration is 5-7 days at the most) and 3) the amount of funds they hold is 15% more than the actual authorized amount! This is not the same issue where restaurants add 20% themselves or gas stations authorize $75 or $100, this is the ISSUER reserving an extra 15%. I'm not sure why they would do this - it seems shady to me.

    0 Votes
  • Pa
    paperpushermj Feb 24, 2012

    I bought 3 packs of three to be given away as a thank you gift to customers. What a rip off first this is as far as I know the only prepaid card that makes the buyer jump through all these hoops just to use the card. Its deceptive to not mention on the packaging the need to go to a site to activate the card that was activated at the market check out like every other pre-paid card . Lastly I am unable to activate the cards on their web site after all this BS for some reason. So they have $150 Dollars of mine and I have their useless cards
    DO NOT BUY THESE PRE-PAYED CARDS

    0 Votes
  • Ea
    Ealaspada Apr 27, 2012
    This comment was posted by
    a verified customer
    Verified customer

    A big thanks to tam1970 for the phone number: 1-866-952-5653. Via phone, they were able to register my card, but not explain why there was so much difficulty online and why they have hidden any access to the company. Pretty shady, if you ask me.

    1 Votes
  • Br
    Bryon A May 15, 2012

    I purchased a card recently prior to a trip. Stayed at a hotel outside DC. Hotel was prepaid. Arrived they swiped prepaid card. 10 days later shows card transaction. Hotel states funds released. Card 800# not affiliated with anyone and no way to resolve this. Have to hope from call taker that after 30 days money shows up in account. Bottom line don't buy debit cards from Kroger no matter how great the deal and benefits sond. You will loose!! STAY AWAY FROM THEM

    -1 Votes
  • Cl
    Clash Jul 15, 2012

    Do not buy or gift this card, they charge fees and have no account of any fees charged, they just managed to quickly say that the balance is zero and fees were charged, absolutely have not clue of the fees, the charges I have made in the past, the amount, the date.etc.total SCAM.

    0 Votes
  • Je
    Jeanette L Sep 26, 2012

    Well looks like I get to add to the complaints of the card not working anywhere! Tried checking on the status of the card online and it says that it doesn't recognize the card. This company issuing these cards have to be stopped. How sick to take people's hard earned money. Shame on you!

    0 Votes
  • Cu
    Customer Service Scam Nov 24, 2012

    I was giving one of these cards as a gift from my manager at a local retail store. I watched my manager fund the card with money. I went to Target to use the card and I was declined. I went to their online website and tried to put in the card info and it said invalid. I called their customer service number and the representative was very rude. She told me their are no funds on the card. I asked her how that could be? I watched the purchase of the card. She insisted that I was wrong and did not give me any real advice except to take it back to the store. I will never ever purchase this type of card again. Do not buy these cards and it will cost you lots of money/time and hassle in the long run. They make you jump through hoops. What a waste of time.

    1 Votes
  • Ga
    gabriel montoya Feb 13, 2013

    ive activated card and for some reason xbox live is unable to authorize the payment with the card. I tried 2 of them, and keep getting some code and to contact the financial institution the cards come from.

    -1 Votes
  • M3
    m35dolphin Mar 27, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Stop calling my number!! It was bad enough to get ripped off!! But now people are calling me, thinking i am these ### holes! I only left my number to get a response from them, and it totally backfired on me. This past year of phone calls has been crazy annoying!! So stop!! If i recieve another call you will get [censor]ed out. . . Period. This company hasn't heard the last of me! They will be refunding me my money and compensating me for all their complaints that i have received!! Ggrrrrrrr sincerely, m30dolphin

    1 Votes
  • Pm
    p marshall Apr 02, 2013

    There is no real website. It says that my card is not valid although I just bought it. I cannot check the balance anywhere. That is why I googled "unable to check my balance at www.mygiftcardsite.com., is this card a scam" and found this thread. I want my $50 back right now!

    0 Votes
  • Eb
    ebaygiftcarduser Sep 22, 2013

    mygiftcardsite is a less than trustworthy site. i have used their cards numerous times for ebay and paypal. most times it works well but sometimes i get confusing problems like unable to access the site, card details dont exist. i have never had them charge me more than the purchase price that is paid at the store. i have however had paypal take a few dollars from me but wrote it off as a mistake on their part.

    now the reason i am here is because i cant access the site. i wonder how long that will be going on.

    0 Votes
  • Av
    Avery Choudhury Dec 08, 2013

    No real website. Haven't used card yet because I wanted to make online purchases only. Can't "register" it. Guess I'll see if I can use it for groceries. Would any federal government agency be of use?

    0 Votes
  • Ro
    Roselowe Dec 20, 2013

    Can I buy a money order with my gift card at the post office

    0 Votes
  • Fo
    Fool Me Once, Shame on Me Jan 02, 2014

    The card looks legit, but look out. This is a ripe-off!!! After 4 attempts, I have finally registered the card. I only used part of the balance and now the remaining balance is declined because I don't know the exact amount remaining on the card. Why can't the card accept the remaining balance and I pay the difference? I get it- Mastercard has no intention of giving quality service. They are greedy and want to keep your hard earned money! Word to the wise-give cash. If you read everything on the back of the card, you will see that $2.00 will be deducted every month the card isn't used. How can you used the damn thing when you can't access the balance????:(

    0 Votes
  • Ha
    hannie5 Jan 06, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I am p - od'd because i had no way of knowing that this type of gift card cannot be used on paypal for an ebay transaction. It is blocked and when i asked mygiftcardsite representatives they say it cannot be used. Bummer because how would the average individual know when they are purchasing a gift card for someone. I cannot believe the stupid restrictions they put on these cards. Let's say i want to use it at a restaurant or hotel, and let's say the bill would be $25. 00. Only $20. 83 can be used towards that bill. No good! So at least amazon will take it and the entire amount can be used. Well i guess i will know soon enough. Never again! Now i have to tell other people to not purchase a card that is issued by mygiftcardsite!!!

    0 Votes
  • Wi
    Wilson75 Jan 09, 2014

    I have a $50 dollar gift card, was able to us$40, but the other seemed to have disappeared. What do I need to do to redeem the money?? Please contact me at [email protected] via Tim Wilson

    0 Votes
  • Tu
    turntechGodhead May 10, 2014

    I am seriously angry with this damned card right now. I just bought mine last night with my own money and went home to register it. I didn't have problems with the first two I had gotten in October of 2013, but now, it won't register. I'm about to call the stupid customer service to see if they can register it there. Seriously, last night I tried to register it at least 6 times before giving up. All I want to do is buy a game off of Steam!

    0 Votes
  • Gi
    gift card recipient May 30, 2014

    My Visa gift card doesn't have a phone number to call? It only says to go to mygiftcardsite.com to get a balance. I went on the site and all the links go to some other kind of site that I have to join. It's not clear if this site has any gift card information. It's obviously written by someone who's first language IS NOT English speaking. I believe the "mygiftcardsite.com" is an overseas company which that explains why we are all having problems.

    0 Votes
  • Mo
    Mom of a Heartbroken Child Jun 24, 2014

    Do not buy these gift cards!!
    They will service charge for no use until there is a zero balance! When you buy these as gifts and they are not used (Our children saved them up to make a special “big” purchase) they will start charging a service charge every single month until there is no remaining balance. It’s is very heartbreaking to explain to your child that the card doesn’t have any money on it. So, instead of someone being “rewarded” for saving and not foolishly spending money…they find out that saving is a heartbreaking rip off.
    When i called customer service they explained the “terms and conditions” (Which the recipient doesn’t usually read - especially children!) and apologized for any inconvenience then thanked me for using their service.
    You are better off going back to the old fashioned way of cash or checks…. .

    0 Votes
  • Sh
    shirleen chapman Jun 27, 2014

    never buy this card again you don't use you loose money
    if you use it you loose money too

    1 Votes
  • St
    stillangry Jul 30, 2014

    Received $50 gift card which I misplaced. Now that I found it again, they say the card has been deleted from their system because
    they reuse the numbers and cannot give me any information on what the balance was or whether their inactivity fee ate up all the balance.
    They will take some ones money but not keep adequate records. Not a reputable business.

    0 Votes
  • Mi
    Miasmama Aug 06, 2014

    These cards are more trouble than they are worth. There are many restrictions which are not detailed until you investigate and then your card is on hold. The website says 3 days but it will continue. I called 10 days after and they said that the hold was due to come off in 24 hours from today. Magically. Just like what they told my sister. This hold better come off or I will be super pissed. My card has been tied up since the get go. Not credible. Try American express.

    0 Votes
  • Aw
    a.wissert Sep 02, 2014

    Agree, this is a horrible card. Can not find web site unless you type url into address bar then the site tells my the card is not active in their system what the hell. My mom sent me this card for formula and diapers for my newborn. $50 and I can not get my baby any formula wtf. I have no money that's why mom sent it to me.

    0 Votes
  • Ls
    Lsimmons88 Sep 09, 2014

    Mygiftcardsite.com is stealing funds- These gift card are more trouble then its worth. Similar situation happened to me, I put $100 on a gift card to make a purchase online but instead I made a purchase at a Kroger store and it was declined, I called customer service for help instead I talked to the same rude customer service person with a condescending tone twice in one day. My money is now trapped until I can proof that I made the purchase and fax my information to them. I asked the agent what flagged the fund freeze and she doesn't know so she replied with "it could be anything!". DO NOT BUY THIS CARD from Kroger store or any store for that matter. I am curious to know if this is part of their business model to freeze funds and let people think that the card is empty or to hold funds for further proof, eventually most busy people will forget and throw the card away while they can continue to deduct 2.00 each month until the card value is depleted.

    0 Votes
  • Kl
    Klavdiya Oct 07, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I recently got this card as a gift for my son. It was for $25.00. After he registered on Internet, he find out that he has only $3.45 left. Someone used all money from this card. I think this card is a fraud. I got this card at Ralph's supermarket and they should be responsible for what they are selling in the store.

    0 Votes
  • Ma
    mark demers Oct 25, 2014
    This comment was posted by
    a verified customer
    Verified customer

    i try to check balance and the site shoots me to any other site but the balance plus i used the card first time and it held $99.00 for a week. I'LL NEVER USE THIS CARD AGAIN!!!

    0 Votes
  • Ig
    Igloo Oct 29, 2014
    This comment was posted by
    a verified customer
    Verified customer

    These cards are the worst...I just got off the phone with customer service. My card is frozen I just got it but can't use it for two weeks. No support from the company that issued the card either. mygiftcardsite steer clear unless you just want to throw money away.

    0 Votes
  • Bi
    Bill Paulk Nov 02, 2014

    I simply misplaced my Master Card. Thinking I put them in my wallet. I left them on my computer desk. Because I called in to see if someone was using them before I found them. They informed me that they had to put a hold on them and replace them. I told them that wasn't necessary. Im sure i left them at home. They claimed that I didnt have the card in my possession so they had to put it on hold. I informed them that i needed to make an immediate payment and by doing that my car was going to get repossessed. They didn't care care. i beg and pleaded. The operator did nothing but give me a scripted line. I would not recommend buying these cards. I will go as far as creating a web site to inform customers to not purchase these gift cards.

    0 Votes

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