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MultiChoice Africa / DSTVpayment too much

I'm on DSTV compact which is R399 but in September a payment was deducted for R1053. I queried it with an agent who said my package was upgraded in August, when i asked why the package was upgraded, i did not get a response for two days. i am still waiting for feedback.

The agent (Henry Khoza) explained that the money wont be refunded back to because i already used the services which i understand but if the package was upgraded as an error on their side, i think it is fair to say that i should receive the money back. i just need someone to tell me why the package was upgraded

Ca
Oct 02, 2019

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