MultiChoice Africa / DSTVneeds clarity about a deduction

D Oct 02, 2019

Smartcard number: [protected] - End of August deduction was R1048 whilst the deduction is normally R959. I queried this on 3/9, got 1946642 as reference number, which stated that I will receive an answer within 8 working hours... No such luck, queried again on 5/9... No response... On 10/9 I phoned 021-5082222, Phumelele answered, cannot help, referred my request to manager who suggested that they refer this to H/O... Someone will phone me... No such luck again and that the reason for this complaint. Please supply feedback asap.
Deon Leibbrandt

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