MultiChoice Africa / DSTV review: incorrect amount charged and wrong date

I would like to lodge a complaint with regard to DSTV. On the 6/October 2019 i called to upgrade my service. I was instructed that i will pay the amount of R809.00 for full premium. The calls are recorded and the person that i spoke to said to me that i will pay on the 1st nov 2019 and i advised the consultant not to activate anything on the account only R809.00 is agreed. Today the service has been cancelled and we only get paid on month end. I have been calling for almost the whole day with no help. Reguest for team leader was placed on hold for almost 20 minutes.. Its unfair how you run your business. I requested for the call to be listenned that wa at 2pm and someone must get back to me nothing ..

Account holder Samuel Matsoso
contact number [protected]/[protected]
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