MultiChoice Africa / DSTV review: dstv service complaint

On 26 october at around 18oo I upgraded my package from compact to compact plus, I paid in the addition difference and logged the call via the whatsapp line and playstore app to clear the error code e16-4.

Both the apps returned with status cleared, I then call the help desk and spoke to the first agent, who told me to bring the decoder in, after 45 minutes of my call cost and then at 20hoo I spoke to the supervisor ayanda mia and another 30 minutes later of my call cost she said the problem cannot be resolved and the technical team will fix the problem by 23hoo.

By 11h00 on the 27 oct problem still not fix, I then did the full process again and after another 45 minutes with agent nontando mtnhangas the problem was still not resolved only to find out the my services were now full disconnected.

Now dstv will want a reconnection fee for a simple request which the failed to resolve.