MultiChoice Africa / DSTVdowngrade package

M Aug 13, 2018

At the start of the SWC I called in to have my package upgraded so I could watch the soccer. Today I called in to revert back to my previous package to get a lot of technical jargon thrown in my face as to why this could not be done. I spoke to 2 people who's names I've got, the last being a supervisor. She was going to get an operations manager to call me as I refused to accept the argument as to why it can't be done today. DSTV can upgrade no problem and slap you with a pro-rata charge, etc. When you want to downgrade they can do the same but why would they want to lose money. This is an unfair practise that need to stop. I refuse to be bullied by DSTV and will take this further.

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