Menu
For Business Write a review File a complaint
Mobile Telephone Networks [MTN] South Africa

Mobile Telephone Networks [MTN] South Africa review: unsatisfied with the phone given 28

O
Author of the review
12:00 am EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My contract was up for a possible renewal with mtn. I went to mtn the glen to renew my contract. I chose a nokia for business which I returned to the outlet within 48 hours. I was not happy with the features of the phone.In fact my personal view was that the phone is over marketed and the features were exaggerated. The outlet was not prepared to listen at my problem instead they disregarded my complaint and raised a lot of unjustified issues which I was never alerted nor do they exist in my contract. Mtn was not at all helpful instead they send me back to the outlet.

28 comments
Add a comment
B
B
Bonny
Jul 03, 2008 2:59 am EDT

mtn is pathetic

M
M
M. Sayed
ZA
Jun 24, 2009 3:32 pm EDT

I have had equally poor service from an MTN outlet and the call center when trying to cancel my contract. The service standards at MTN has been consistently poor and I am moving to Vodacom where service standards for me have been much better.

A
A
abimbola akinlabi
US
Aug 20, 2018 1:07 pm EDT

I sell recharge card, but I sold a recharge to aguy, he return it and told me the network is bad but when I sold it to another person they told me it has been used but when I check his it not there I want to know the number that load it the serial number is [protected] thanks my number is [protected]

S
S
Samkelo Samxolo Kweza
US
Sep 10, 2018 7:03 am EDT

I put R65 airtime to buy 1GIG weekly data about an hour ago but it seems i just threw it down the drain coz i only have 164MB left but i havent used any data...whats goin on? Where's my data?

P
P
podmusic7
US
Sep 10, 2018 1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Someone opened an account using my bank details and mtn is now billing me

T
T
Troy Gaysman
ZA
Sep 10, 2018 8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was called about my upgrade by MTN franchise 2 months ago and was told my new device would be delivered, 2 weeks later no device delivered, i called mtn & was told they have no stock of the device, requested cancellation, 2 months later it is not done, ive called MTN 15 times and there is no record of my request even after speaking to 4 managers

S
S
SBO8
ZA
Sep 10, 2018 10:36 pm EDT

i have received an sms notifying me of my debit order from mtn of R550. I then went to mtn store and they didn't want to help me they say they are offline though they are assisting other customers. i want mtn to close this contract because i have not opened any account from mtn. i am going to take legal action against mtn if they don't assist me.

S
S
Samantha Barnes
ZA
Nov 11, 2018 10:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have a limit on my cell phone account.

My account with MTN is not in arrears.
How on earth is it possible that I am billed R900 for my current account?

My account is usually R382.
Never more than R450.
I will get to the bottom of this, failing which I shall change my cell phone provider.

Regards
Samantha Barnes
Johannesburg

R
R
Reviewer38282
Nov 19, 2018 12:48 pm EST

Mtn didn't keep to my credit limit and made excessive billings on roaming. No assistance has been received form the billings queries manager and I have now reported mtn to the national consumer council

E
E
EvEstd
ZA
Nov 20, 2018 3:35 am EST

I need to settle my MTN account, but the nr provided for the Legal department does not answer. Please help with the correct details.

A
A
Anthony Minnaar
US
Jan 22, 2019 7:14 am EST

I have been wrongly billed. After numerous complaints with no help. I approached Cradle Stone in November'18. She logged a query again and came back to me a week later with a resolution at long last. I was to pay +-R6400 and MTN to reimburse me with +-R2000. I paid December'18, but the blacklisting has not lifted after numerous complaints.

S
S
soqobo
ZA
Feb 11, 2019 2:15 pm EST

I don't like mtn service it's bad service
.I have a contract with mtn and had an accident with my phone they take long to help me and I'm still waiting for them even today.I don't have a phone even now they said I must wait for their email.pls help me .my name is mbali tshabalala.

T
T
Thatoocleano Cleano
US
Feb 12, 2019 2:49 pm EST

It's been three months now, I subscribed for a 15gigs data bundle from mtn and I only received 10gigs of data but they still deducting the full amount every month. It's annoying because their 808 customer care centre is not helping at all.

V
V
VM Naidoo
ZA
Jul 28, 2019 9:23 pm EDT

I was approved for a new device.

My numnber is [protected] in June 2019.

To date no delivery. I spoke to a consultant by the bame of Thomas in Gauteng contact centre.

A
A
Abasiekeme
US
Aug 29, 2019 7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to retrieve my puk code for ma phone number [protected]

M
M
maritza massyn
ZA
Sep 04, 2019 1:43 am EDT

The staff ( juanita) is ALWAYS too busy to assist with anything, when you phone in with a query she will lock the ticket and never does it.

A
A
Abasiekeme
US
Sep 04, 2019 8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wan to retrieve my puk code for my number [protected]
Reply via my email...charlesetok43@gmail.com

L
L
Linda Finberg
Wesselsbron, ZA
Sep 21, 2019 10:31 pm EDT

According to mtn im done paying them but according to vvm i still owe 4500

Z
Z
Zubairu Muhammad Sokomba
NG
Sep 24, 2019 3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please help me provide the p u k as much as possible thank you.

L
L
leonard katende
UG
Sep 28, 2019 10:13 pm EDT

requesting to connect miy number to access the services as of now am cut off am using a smart phone j6plus .thnx and looking forward for your support

J
J
Jolayemi
NG
Nov 13, 2019 1:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am Jolayemi Kehinde Omololu, I want to retrieve my puk number. My sim was locked while trying to protect my number because of what is going on in my environment and I also use it for different registrations. This Sim is my main line which is so important to me, you can reach me on kennybass79@gmail or [protected]. Thanks

I
I
Ifegbuike chinyere
NG
Nov 17, 2019 11:35 pm EST

Please my name is Ifegbuike chinyere with [protected]. I tried to unlock my sim and I was asked to put the PUK number. The numbers I usually call are [protected], [protected] and [protected]. Thanks

G
G
Gloria Nanyonga
UG
Jan 18, 2020 11:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have received a message on my mtn number from Uganda that I have won $1, 900, 000GBP and to claim that I should send an email to the provided email address. Please help me understand and verify if this award is true and how best I can receive these funds. My email is nanyongagloria5@gmail.com.

View 0 more photos
R
R
R15123
Somewere, ZA
Sep 14, 2022 6:24 pm EDT

There is no MTN signal in Hotazel and van zylsrus area, from Friday 02/09/2022.

Any idea when the problem will be solved.

It most likely too happen from a Thursday or Friday till after the weekend then it will get back on by the Wednesday of the next week.

R
R
Roinah
Cullinan, ZA
Nov 13, 2022 8:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I would like to know the money that you say I owe, what is it for?

On the 2nd November R855 was deducted from my account, which I reversed it on the 3rd of November, then I payed my airtime contract of R150,

Now am receiving messages that I should pay R716, 6 which I don't know what is it for, I would be grateful if you could help me

L
L
ler@
johannesburg, ZA
Nov 30, 2022 10:14 pm EST

i orderd haiwei y70plus blue and dual sim 15/11/2022 and i received my order on the 24/11/2022 but it was not what i orderd. i received haiwei y70 plus black and not dual sim

C
C
Craig laptop
US
Feb 27, 2023 1:29 pm EST

Got contacted for " special deal".

When I verified deal, was confirmed by consultant and supervisor.

When I eventually recovered product and check, deal misinformed.

Voice recordings confirm not my error

Not to get deal reversed and product collected, [censored] show.

N
N
Ndabeni
Cape Town, ZA
Mar 20, 2023 7:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day i have logged a claim last week Tuesday 07 March 2023 until today i haven't received any positive feedback from you and my phone is damaged what must i do now, what is the point of paying insurance if you can't assist me when I have a problem.

View 0 more photos

More Mobile Telephone Networks [MTN] South Africa reviews & complaints

Mobile Telephone Networks [MTN] South Africa - Puk number request 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mobile Telephone Networks [MTN] South Africa - over-scratched #400 mtn recharge card 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mobile Telephone Networks [MTN] South Africa - welcome back 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mobile Telephone Networks [MTN] South Africa - mtn share and sell 135
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mobile Telephone Networks [MTN] South Africa - unable to recharge
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mobile Telephone Networks [MTN] South Africa - customer service and scams 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Mobile Telephone Networks [MTN] South Africa Contacts

  2. Mobile Telephone Networks [MTN] South Africa phone numbers
    135
    135
    Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number 2 2 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number 1 1 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number
    33%
    Confidence score
    From Any MTN Number
    +27 83 135
    +27 83 135
    Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone number 1 1 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone number
    Customer Service
    +27 831 231 761
    +27 831 231 761
    Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone number 0 0 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone number
    MY Contract (MTN Active) Queries
    +27 831 233 032
    +27 831 233 032
    Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone number 1 1 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone number
    Web & MTN Online Shop Queries
    +27 831 233 667
    +27 831 233 667
    Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone number 0 0 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone number
    MTN Direct Sales
    More phone numbers
  3. Mobile Telephone Networks [MTN] South Africa emails
  4. Mobile Telephone Networks [MTN] South Africa address
    14th Avenue, Johannesburg, 2196, South Africa
  5. Mobile Telephone Networks [MTN] South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024
Mobile Telephone Networks [MTN] South Africa Category
Mobile Telephone Networks [MTN] South Africa is ranked 22 among 139 companies in the Mobile and Cell Phones category