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Motorola review: very poor customer service! 169

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Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I bought a motorola l6 on 4 may 06 and its under warranty. My charger stopped working and I went to my nearest motorola authorized center on jail road new delhi. They say they don't have the charger and I have to wait may be a week or more than that. Or I should try other centers which is far from my residence. I even asked them to give me a date after 10 days but they say they cant assure. They spend so much on advertising. Pls spend on customer service.

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169 comments
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alvmitchel
Columbia, US
Mar 16, 2011 4:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon has now sent me my sixth or seventh defective rebuilt phone. Except for the last one the others were the original Motorola Android. I know from the web the problem with all of these was the proximity sensor. I either had five or six of them with the same problem.

After screaming bloody murder they sent me an Android II. Good news, the proximity sensor works. Bad news is that the LED on the front of the phone stops working after about two or three minutes of use. Only way to reset or fix the problem is to remove the battery (Verizon's suggestion). But who in their right mind would do that every three to five minutes?

Verizon tells me that Motorola rebuilds the phones. Who at either firm is doing quality control? Anyone?

I've sent three or four relatives to Verizon Wireless because of great customer service. Having to rethink that.

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Dr. D. marwah
, IN
May 05, 2011 12:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have lost my mobile phone ([protected]) model and make as mention above, today at 4 pm it was stolen, please trace my mobile, my IMEI is [protected], alternate contact number is 91-011-[protected]/ 91-011-[protected], please do the needful, THANK YOU.
regards
Dr. D. marwah

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Siled
, US
Dec 13, 2011 7:39 pm EST

I bought a Droid phone by Motorola through Verizon back in January, It is only August and now my $599.00 phone is outdated and worthless because they have to introduce the Droid X. Is that highway robbery or what? Buyer beware! You are obsolete the moment you leave the door of the store. They do that so you spend more money, there should be a law against that! Oh yeah! A monopoly!

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P.SITA
, IN
Aug 18, 2010 7:38 am EDT

I lost my mobile while boarding bus on 16-08-2010.below are the details of the mobile phone .

MODEL: MOTO YUVA W270
IME NO:[protected]

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jasgram
Carneys Point, US
Jul 16, 2009 4:46 am EDT

that darn dtv box is a big load of crap.i have tred at least 5 different antennas and none of them work right.should have know it wasnt any good when the goverment sent those bogus coupons to all usupecting people.should have none that you get what you pay for its all a scam to make everyone who wants to watch tv get cable whether you canafford iit or nt people we as a nation have been riped off by our wonderful goverment

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Harpreet singh
,
Dec 14, 2007 12:00 am EST

Sir,
I bought Motorola v3c on 11 th April 2007.And the invoice no. is-i2oo7-08/[protected] which i bought from the Tata mobile centre.
The phone has a screen disappearing problem as soon as we open the flap.I gave the phone to your authorised service center-UCOM tech. (p) ltd rajindra Place.
They gave me the phone as it is after keeping the phone for a week.Then again i gave the phone to the same Centre with the same problem.The job sheet no is [protected].They said that they have changed the screen but i am facing the same problem.Please help me in maintaining FAITH in MOTOROLA COMPANY.
Sir you should visit the service centre to see the unprofessional attitude of your staff there.

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flora
,
Dec 03, 2008 3:29 pm EST

iamnot comlaining i lost my rewards voucher for the motorola modem ipurchasedfrom att for my internet. can you help me or tell me who to contact? thank you FLORA BURNS

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Emery C. Besaw
Winter Park, US
Apr 02, 2013 5:49 pm EDT

This phone is the worst I've seen Motorola/Admiral put out. You barely touch the screen or grab the phone it changes of whats on the screen. The buttons that are on the side are not in a useful location whats so ever. Sometimes you cannot even go back to the home page it will not let you. So in short it is the worst phone and it sucks.

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Keith Bowen
,
Apr 11, 2007 12:00 am EDT

Firstly, it took over 90 minutes to try to activate this phone. Even after that time it was not accomplished. Charges to my land phone... $9.00 I activated it online the next day...

Secondly, I can not retrieve my messages.. Technical support told me to use my land line for messages... there's more... I have never ever had such a product that does not live up to it's advertised uses.

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Kelvin Koo
,
Jul 16, 2007 12:00 am EDT

Bought a motorola E6 on Feb, 2007 in Shanghai, China and the touch screen failed after 5 months. The service center told us that somehow there is water vapour in the phone and has to charged us 580 RMB to repair. We refused to accept the response and wonder what is the purpose of "Warranty". This is our first time trying Motorola phone and indeed very disappointed with the after sales service. Never have such problem with other mobile company.

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Kapil Agarwal
,
Aug 13, 2007 12:00 am EDT

I would like to lodge a complaint about the motorola Motorazr handsets. I have bought two handsets within 20 days and both of them turned up to be faulty. I am really fed up and feel frustrated with Motorola Cellphones now.

I purchased a motorola Motorazr V3i on 19th July'2007, but this ended up just two days as there was some defect in the handset itself as the speaker of the mobile stopped working. I somehow managed to arrange the delivery order from the service centre in Ghaziabad and got a new Motorola Motorazr V3i from the dealer on 1st Aug'07. But this handset also started making problem from the 4 th day. The Bluetooth never worked. The phone hangs from time to time and some times gets disconnected itself while talking.

I am feeling really helpless and frustrated now. I have decided not to purchase any motorola handset in my life.

Kaps...

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Anil Painuly
,
Nov 24, 2007 12:00 am EST

I had bought Motorolla C350 mobile in year 2003. Now i need to change its battery. Even after 2 months of waiting, the service center (Trivandrum) isn't able to provide the battery. Their response - this model is stopped by motorolla, and spares not available - looks totally pathetic. Technology is changing rapidly, but is that an excuse to leave the poor customers, at the mercy of the unilateral change of models by the company.

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Dillon
, US
Jan 24, 2011 6:27 pm EST

Ordered 1 motorola v9x, cellhut send me type v9 type, over 2 weeks b4 i recived it, selling add specafied motorola v9x not motorola v9, have heard from them since after complaining, will try and get my money back, all i can say sly 1 yanke brother.

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DisgustedwiththeShack
Herscher, US
Jan 07, 2011 8:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went to the store on Sunday January 2, 2011 to replace my mobile phone through the replacement service agreement that I previously bought. After having to stand there waiting while the clerk was on the phone with them, I find out that I have to wait for an email to get a gift card to replace my phone! I think this is the most ridiculious way of conducting business. It would be like going to Wal-mart for a refund and them taking your item, you have to wait for an email then go back to the store to get what you need done! So I gave them my phone on Wednesday January 5th, 2011, being told that it would be sent out and the email would be there for with-in 4-24 hours, it is now Friday January 7th, and there is still no email. I called the store yesterday and the lady I talked to lied to me and told me that it was shipped and scanned that Wensday, I called the service plan 800 number myself they said no that it wasnt done till Thursday, this morning still nothing so I called again, now Im being told by tonight or in the morning at the latest! I would like to know if Radio Shack is going to refund me also the money that I am paying on a daily basis for a phone I dont have in possession, and the gas that its costing me to run back and forth. Get your act together and take care of your customers in the store, instead of giving them the run around! I can assure you that I will not EVER buy from there again and when I get this phone I will take it to another provider to purchase a service plan.

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alisa
,
May 05, 2008 1:14 pm EDT

hi I have this account with ringtones4phone.net and they are supposed to have ringtones for motorola C139 phones i payed the amount requested for 20 ringtones only to now find out that they do not have any because every time i choose a ringtone i get the message that the choice I made is not compatible with my phone and I have been through almost everyone they have! What a freaking rip off

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Edward R Villanova
,
Jan 05, 2008 12:00 am EST

I sent my battery to Motorola Warrenty Department 2222 Galvin Dr Elgin, Il. on November 30, 2007 and was told that it was be 10 days before I got a replacement. It is January 5,2008 and I still don't have a battery for my I880 telephone. Where is my battery. I was told that order #[protected] was supposed to be shipped two weeks ago and I still don't have a battery.

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Susan Tao
Seattle, US
Jul 21, 2015 12:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a Motorola Moto E cell phone with manufacture defect (sound automatically shut off during phone call and very week sound). I called Motorola customer service and was told to get a replacement phone, I have to pay $24.99 of premium fee. I said why should I pay for manufacturer defect? I was told this is Motorola policy and Motorola charge this money to all of the consumers. I bought this phone at the end of May this year and it never worked correctly.

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Deb G
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Oct 06, 2007 12:00 am EDT

Rebate sent in May 2007; it is now nearly mid-October and no rebate received but lots customer service runaround. Several emails later still no rebate and better yet, there is no record of my rebate submission on the website I am directed to use! I told them: If you have not mailed it by now, please do not even bother because I will likely burn the check out of frustration.

I will never again purchase a Motorola product because obviously they are a company that does not ‘walk the talk’ when it comes to serving customers. They can market the coolest gadgets and latest innovations in technology but if their customer service stinks and they don’t ‘walk the talk’ and follow through on promises, the customers will take their money elsewhere. I’m sure their competition appreciates it, so please motorola, keep it up!

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debra a mack
Stone Mountain, US
Jan 03, 2012 10:57 pm EST

I have a motola QA30 and this is my second one i pay ins on the phone and i but they have a defect in it i cant get on web cant get my text and go not keep charge i would like a different phone but they will not give me a phone i will pay my dectubile i have been paying insurance on a phone that do not work right please help me

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Deepak Singla
, IN
Jul 23, 2015 9:06 pm EDT

I bought a motorola moto g2 and its under warranty. My phone charger pin was stoppped and i go to my near motorola service center located in amrik singh road, Bathinda. They say they don't have the charger pin and i have to wait may be a week or more than that. Or i should try other centers which is far from my residence. I even asked them to give me a date after 10 days but they say they cant assure. Pls spend on customer service.

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unicon
Phoenix, US
Nov 26, 2013 2:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is by far the worst phone I have ever had and I can't get any replacement since it was out of ebay. The battery life was horrible. I cannot use it at all when it is charging- the keys are completely unresponsive. I got stranded on the road 2 days ago with a dead phone because I had to use the gps for a total of 20 minutes on a full battery! Finnally fixed the problem by using an 5000mah extended battery from mpj. Besides the screen sometimes goes completely black and again unresponsive if I use the camera and the virtual keyboard was working fine but not the quarty!

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Chanel Simpson
Roseville, US
Mar 17, 2015 8:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To whom it may concern my name is Chanel Simpson and iam currently making installment payments on a Motorola X buy Sprint..I HATE this phone as I can here people when they call me but the person on the other side can not there comment is that my voice sounds muffled.. I was told by a sprint representive that I didn't have to pay for a phone that I was UNHAPPY with well that is BULL.. I have to still pay for it.. I HATE THIS PHONE not only does it over heat( It hasn't mattered if Wi-Fi has been off or if I've turned off all the standard reasons why a phone overheats... but no one can hear me..A Sprint represent admits this is a common problem with this phone.. Why would I want a phone that no one can here me this is REDICULOUS... Sprint's other suggestion was to down grade witch would be no big deal but it seems the down grades have worse problems than this phone. How do the manufactures get away with selling such poor quality devices to the consumers is beyond me anyway thanks for reading my complaint it would be nice if you can help find a solution to this problem thank you Chanel Simpson phone number [protected]

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sederick1
Cameron, US
Jul 05, 2010 4:49 pm EDT

I bought a cell phone from best buy. The manufacturer is motorola. After three months of owning the phone the speaker stopped working. I tried returning the phone to best buy. The carrier is boost mobile and they don't do exchanges and because the carrier is boost best buy couldn't exchange the phone. So the best buy associate called motorola. Motorola said that I would have to pay to send the phone to them so they could try and repair it. So in the mean time I would be without a cell phone. I totally lost my cool and I smashed the phone. I run a small business and my phone is a necessity. The solution here was very clear give me a new phone and keep my business.Needless to say that I'll never and i mean never buy another phone made by motorola. Motorola was once a company that made great products but now their fighting to stay in business. So do yourself a favor and don't buy any of the products made by motorola. When I decided to write this complaint I came across tons of complaints about motorola products. So save yourself the frustration because I've already went through it for you.

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Reviewer59058
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Feb 24, 2016 2:01 am EST

Blurness of camera, bad focus, little breaked and changed colour

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Vishal Kamble
, IN
Jan 01, 2016 12:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have Perches MOTO G3 VL92476 for the very first day of parches the handset i have problem with camera i have submit the handset for service center for narayan peth shop no 7 garud app 518 narayan peth nr modi ganpati pune contect no [protected] Email id pun1.smatbar@b2x.com dated 21/12/2015 for the camera is going to stand by till date the handset is submitted the services center and i have ask the service center executive when the my mobile is ok ror working the executive is said the the handset is not ready the problem is camera and camera is not in stock please contact me for the this is major problem my job no is AMSPUE002597 Product XT1550 Model XT1550IMEI no [protected] Date of Purchase 08/11/2015
My mail id vishal_mylove1@yahoo.in
[protected] i have the solution for urgently

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Pratikmo
, US
Dec 17, 2015 6:07 am EST

Motorola service is very bad. I purchased motog3 and after 3 months phone stop working. I went to service centre, they told that they will keep phone for 30 days. Motorola service is very bad.I dnt know how one can do a business in India without giving service. I paid 13000 for the Motorola products and services. Motorola only gave product, no service. Very worst service. When I talked to high authority then he tld that he can't do anything. Very very worst service. Same on you Motorola, same on you.I don't know how you people doing business if you can't give service. Very bad

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Shaikh Qavi
, US
Nov 30, 2015 12:21 am EST

Fcking Service! and Mobile too!
worst mobile company in india!

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devendra pareek
, IN
Aug 06, 2015 3:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am Devendra Pareek, I have Submitted my mobile (Moto E) in moto service center(B2X, M.I. Road Jaipur) at 22 June 2015 for service. I have received it on 18 July 2015 and resubmitted it on same day again. bcz my mobile is not repaired properly.

First time My job sheet no :- AMSJAI002061 date 22 June 2015
Second time My job sheet no :- AMSJAI002795 date 18 July

I am much frustrated now as i am yet to get my repaired mobile back. Worst service ever had!
Mobile no [protected]

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Venkatesh Kumar
,
Nov 01, 2007 12:00 am EDT

I bought MotoFlip W220 in December 2006. In my mobile keypad, select button is not working properly. How can i change my keypad?

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Rahul
,
Nov 19, 2007 12:00 am EST

Had given Moto Ming (A1200) for service in Hyd... Firstly nobody answers the call, then no one knows when it can be solved, they are taking weeks for fixing it... I had purchased a lot of MOTO sets... I have decided to switch to NOKIA.

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Prk Mohanty
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Mar 24, 2007 12:00 am EDT

I am an airtel customer. I purchased one moto l2 on 22-02-07 form day 3 it started giving message limited service. In network menu airtel was not available. While the vendor is extremely cooperative, he told that the system is only 4 bsnl. These things were neither told to me nor i was given the free bsnl prepaid connection on purchase date. Subsequently he has given it, but how does it solve my problem with airtel compatibility.

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Ravindra Gupta
, IN
Aug 28, 2009 8:25 am EDT

Mobile is lost in Faridabad area near Eicher School.

Mobile Details:
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Motorola Phone: A1200
Model Number: A1200
IMEI Number: [protected]
Date Your Mobile Phone was Lost (MM/DD/YYYY) : 28/08/2009

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SUDEEP VERMA
, IN
Apr 15, 2015 7:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Moto G...Motorola L12690 IMEI No. [protected] ; [protected]...
Motorola Complaint Status Update [ID: 1040390]
Customer Reference number : [protected]

Dear Sir/Mam, I have ordered cellphone through Flipkart.com in the month of July 2014 and after 4 months my device starts to hang, auto-reboot, heating problem...even charger also stopped working...on 4th of April 2015 I went to Z.A. Mobiles located in G.F. - 4, Leela Mension, Naval Kishore Road, Hazratganj, Lucknow, Uttar pradesh. They simply told me the problem is in Software so get it on 6th of April..and then after they said there is a Motherboard Failure and it will take few days more...Then after in the evening of 9th April, 2015...after registering the complaint against Motorola I got call from Mr. Anuj Srivastav, Contact Number ( +91 [protected] ) who is an employee of Motorola Company...he discussed about my problems regarding to my device then offer me for ‪#‎Cash_Back‬...and I said 'm agree with that...and from that time I am still waiting for the solution...On 10th of April I called to company on [protected] ( Motorola Toll-Free Number ) to know the status and forward procedure of my complaint...but the company refused me to get talked with the supervisor...Whenever I called, they said they are arranging a call back for the next day...On 11-04-2015 I again called them and they said the same as before...and unfortunately they again failed to do so...On 12th of April when I again called them, as usual they started to make me fool by saying that they again arranging a call back due to absence of senior authority...And today on 13th April after getting too much tired and exhausted of this, when I called to customer care again they tried to convey me by saying that the senior will call you between 24-48 hrs...And also the Agent's attitude is too rude and she disconnected the call in the middle of argument...Since 4th of April till now 'm really getting frustrated because of there service...seriously it is worst I've ever seen...Today is the 9th day and 'm without my phone...I am suffering with a great distress and 'I'll not tolerate my loss due to there irresponsible behavior...Due to this 'm also getting delayed to my other works...My whole time is spending over this stuff...I'm without my phone and its too hard for me...from 4th April to 13th April...its been 9days...more than a week...and the Company is not taking it seriously...! Till now I had level out 2-3 times to service center of Motorola and I had done so many calls for this scenario...And as much as time they will get to solve this case they have to pay my losses...Please help me, what to do and how to do...because now 'm really getting over and over due to this fraudulent behavior of the company...! Right now I'm facing lot of problems due to this so kindly help me out as soon as possible...!
User Name - SUDEEP VERMA... Contact No. - (+91) [protected]...!

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lamatN
, MY
Sep 13, 2009 12:51 am EDT

that true the nokia mega that say i won GBP 1, 000, 000
please let me know...

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alice ward
,
Nov 25, 2008 9:48 pm EST

I never received my rebate

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exl3486
, US
Jul 25, 2014 3:28 pm EDT

How sameful it is. Whether these comments are reviewed or not but this is only the place where frustation comes to end. I bought nealy 1 month back moto g phone, only within a week it started creating problems, everyone complains why do I keep mobile switchoff. Even not able to use internet for what exactly I bought it. If I could have read these comments earlier cudn, t buy it never, no one can trust Motorola only 1aim to make profit
IF I compare Karbon lava much better as per people comments. I always trust Nokia samung best companies

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motorola service
, IN
Dec 31, 2011 7:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

sir,
this is puja saraff staying in kolkata, west Bengal, i had purchased a Motorola fire mobile phone on the 24thy October 2011 and it has started giving me problems, it automatically shuts off & restarts on its own & call drops are also very frequent & at times the alarm also doesn't work on as set. and i took this set from M/s Bhajanlal & co. on rawdon street, after repeated complaints there is no solution to my problem, only once the person in-charge of Motorola just restted the phone OS to factory setting. but, it did not solve the problem, please help me out of the problem. waiting for a solution at the earliest.
regards,
Puja

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Rahul Srivastava
, IN
May 23, 2011 9:58 am EDT

The complaints are actually geniun and i faced similar problems with motorola service center. i went to change my Q9h handsets front body and they almost spoiled my handset and after complaining to them they say sir there is no gurantee over electronic gadgets. Such lame excuses doesnt make any sense. Right now my handset is in rest and peace and thanks to those efficient engineers which are working in redington for motorola.

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Bharat Kumar
, IN
May 16, 2011 11:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

yes, its a main problem in this centers they take payment and say like this only
they said me this thing only to wait for the bill
such a bad service

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desparado
, IN
Apr 29, 2011 10:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Im going with you people... Its a bad fate for our India to hold Motorolla service center with Redington. Im n chennai. I bought MB300. Its external speakers are very poor. So, there is only one choice to go with the headset. Even i tolerated and enjoyed with what i have. After 1 and half month, it didnt work. I checked with the chennai service center at T Nagar. The agree to provide replacement as the fault is with the headset. They raised a work order for my requst. Its date is around February 1st. But, till todate they repeat the same answer 'NO STOCK'. In the middle, i forced them to keep track on my headset. And, i went 3 times based on the confirmation that they got replacement for my headset. But, fortunately, i know the headset no of my handset. They trying to cheat me with the local one which not even suite for my mobile. Even i cant hear anything with the replacement headset which they provided. And, they try to conveince me with the answer this is what the logistics ###ers are providing for this mobile. I believe they are doing things like smuglers. I believe, they are receiving the replacements, but selling those stocks outside for sale. This is the worst service center i ever hear.

I believe someone will take a look at our complaint. Else, people will loose their faith on Motorolla.

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