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Morgan Properties review: Maintenance

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3:42 pm EST
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We have lived in our unit for a year and a half now. The whole time we lived here we have had water leaks. The day we signed the lease and were handed the keys, we walked into the unit and the kitchen floor was covered in water. A few months after moving in, our upstairs neighbors kitchen sink began to leak into the ceiling of our kitchen, this was half fixed since after Morgan Properties "fixed it" but then the water began redirecting itself into one of the bedrooms closets and damaging our belongings. Then not too long after, the closet that had water leaking from the ceiling had a pipe burst in the wall and began to leak into our downstairs neighbors unit. These water issues are still continuing a year and a half after moving in. The unit above us is being remodeled after the tenants moved out and Morgan Properties hired a sub-contractor to do some work on a window we were told. This sub-contractor left the window open and took the property key with them we were also told. It began to heavily rain a day after this and our ceiling again began to fill with water, leaking and damaging our belongings yet again. The structure of their properties is concerning at this point and they have not notified any of their residents of these problems.

We have tried reaching out to our properties resident office and have only been able to contact someone two times. Once we had an emergency we went to the residents office and the lights were off, door locked during business hours. We then contacted someone in the leasing office who walked us over to the residents office and called an employee who had been inside the whole time ignoring our knocking.

Claimed loss: We have not totaled this value yet since it has been ongoing.

Desired outcome: I would like to not be billed for space that I can not make use of during all of maintenance issues. We have had to move our furniture to avoid damage.

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Jan 02, 2024 3:50 pm EST
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160 Clubhouse Road, King Of Prussia, MD, 19406, US

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Austin- Thank you for reaching out and I apologize for the maintenance concerns you are experiencing. I have reached out to the manager and regional manager who will be following up with you to help address your concerns. Please expect a follow-up soon.
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