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Stole my money!
I wanted to rent a place to stay while travelling. I found this website www.9flats.com and decided to give it a try. Found a nice place, price was also good, so I contacted 9flats and made a reservation.
When I arrived at the place host refused to let me in and said that he did not receive any payment from 9flats. I contacted them and they claimed that host wasn't telling the truth. So one of them actually scammed me and stole my money, and I have no idea who was lying and who was telling the truth. Anyways, these guys stole my money and I was left alone with no place to stay. The most terrible experience in my life!
pricing policy, suport center
this agency indicates rates in your local currency as total price with certification at the end of the transaction, that this amount has been recieved from your creditcard acount. But in fact they charge your acount in Euros that shall be converted by your creditcard and therefore you are going to pay more in your currency than the certified price at the beginning.
Questions and pleas to the service team are handled unfriendly and without any satisfactory outcome in a real German manner.
Is 9flats legit?
9flats earns a trustworthiness rating of 47%
Double-checking is the best solution in this case.
9flats's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
9flats protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for 9flats. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- The age of 9flats's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
- 9flats.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- According to our analysis, 9flats appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
- Several positive reviews for 9flats have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
- We looked up 9flats and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Overview of 9flats complaint handling
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9flats contacts
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9flats phone numbers+49 309 8321 6799+49 309 8321 6799Click up if you have successfully reached 9flats by calling +49 309 8321 6799 phone number 0 0 users reported that they have successfully reached 9flats by calling +49 309 8321 6799 phone number Click down if you have UNsuccessfully reached 9flats by calling +49 309 8321 6799 phone number 0 0 users reported that they have UNsuccessfully reached 9flats by calling +49 309 8321 6799 phone number
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9flats emailssupport@9flats.com100%Confidence score: 100%Supportroman.bach@9flats.com99%Confidence score: 99%
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9flats address111 North Bridge Road # 08-19 Peninsula Plaza, Singapore, 179098, Singapore
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9flats social media
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