Mor Furniture review: Management

Follow-up: Just received a call from Lacey, WA store manager who proceeded to tell me that the delivery is all set for my replacement table but that I would have to pay the delivery charge. The delivery charge was waived earlier today by the warranty department. I have names and phone numbers. I told the manager, who had a condescending tone in his voice, that I want the delivery done on time and properly or I would go above his head. I will. The fool doesn't realize that there are penalties for poor cutomer service. I know where the store is located and who to speak to. It better be done properly.