MonTransport’s earns a 1.0-star rating from 1 reviews and 1 complaints, showing that the majority of customers are dissatisfied with transportation services.
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Last minute cancellations
Last-minute cancellations. Other offers in the mail, 2 to 3 times more expensive. Hooliganism. Run away from this company, it will be the best way to make them change their behaviour. This one is unacceptable" "The driver eric cousantier has cancelled your booking no. **************, for a Taxi / VTC Transfer from Toulon to La Seyne-sur-Mer on 09/09/2023 at 23:45 (UTC+02:00)."
Recommendation: Run away this company
MonTransport Complaints 1
Bad customer service, not flexible and no refund
To simplify the whole case it is I contacted the driver via whatsapp to change the pick up location and time (as this is the only way) then the driver agreed the change (as shown on the whatsapp images attached) and I reconfirmed three times.
However on that day the driver didnt show up in the new location we agreed. I dont know why but from my whatsapp conversions likely is that he misread the new location (but the main point is he didnt check clear the new location, if you google the location name in Google Map there will have ONLY ONE pin showing, no other place, so IMPOSSIBLE TO HAVE CONFUSION) Finally we was stuck on the street in cold wind that night, lucky that have the hotel manager (which we are not staying there, so kind of him) kindly help us find a taxi by calling quite a few calls.
As I am in a long and busy journey, I tried to contact the customer service via email after around 10 days, hoping to get at least partial refund, the replay is I have to file the dispute case within 7 days which they said is in the TnC but of course I never saw that notice in my booking progress. I lost more than 200euro and wasted lots of time and energy.
I regret that I didn’t check the online website comment on your company as I just found out many people suffer from similar situations as me, which I will try my best to post the comments and tell whoever i know NEVER USE THIS PLATFORM.
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Is MonTransport Legit?
MonTransport earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Montransport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
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Several positive reviews for MonTransport have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
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Overview of MonTransport complaint handling
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MonTransport Contacts
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MonTransport phone numbers+49 35653 7656+49 35653 7656Click up if you have successfully reached MonTransport by calling +49 35653 7656 phone number 0 0 users reported that they have successfully reached MonTransport by calling +49 35653 7656 phone number Click down if you have unsuccessfully reached MonTransport by calling +49 35653 7656 phone number 0 0 users reported that they have UNsuccessfully reached MonTransport by calling +49 35653 7656 phone number
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MonTransport emailscontact@montransport.com94%Confidence score: 94%Supporttact@montransport.com79%Confidence score: 79%act@montransport.com77%Confidence score: 77%ntact@montransport.com75%Confidence score: 75%
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MonTransport social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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